Categories : Retail, Management, Customer Service, Food & Beverage

Job Overview

The Starbucks/Department Leader at Kroger is a dynamic leadership role responsible for overseeing the Starbucks kiosk operations within a Kroger store. This position combines retail management, customer service excellence, and coffee shop expertise to drive sales, ensure exceptional guest experiences, and maintain high standards of food safety and quality. As a key member of the store leadership team, the Starbucks/Dept Leader collaborates with store management to achieve departmental goals, train associates, and optimize inventory. This role requires a passion for coffee culture, strong team-building skills, and the ability to thrive in a fast-paced grocery retail environment.

Key Responsibilities

• Lead daily operations of the Starbucks department, including opening/closing procedures and peak-hour management.
• Train and coach team members on Starbucks standards, product knowledge, and customer service best practices.
• Monitor inventory levels, order supplies, and minimize waste to control costs effectively.
• Ensure compliance with health, safety, and sanitation regulations, including proper food handling.
• Drive sales through merchandising, promotions, and upselling Starbucks products and Kroger loyalty programs.

Qualifications and Skills

Candidates should have prior retail or food service leadership experience, proficiency in cash handling and POS systems, and a commitment to Kroger's customer-first philosophy. Excellent communication and problem-solving abilities are essential. Flexibility to work varied shifts, including weekends and holidays, is required.

Why Join Kroger?

Advance your career in a supportive environment with opportunities for growth into higher management roles. Enjoy competitive pay, comprehensive benefits, and associate discounts across Kroger family of stores. Kroger values diversity and provides ongoing training to help you succeed.