Categories : Retail, Management, Food & Beverage, Customer Service

Job Overview

The Starbucks/Department Leader at Kroger is a dynamic leadership role responsible for overseeing the Starbucks kiosk operations within a Kroger store. This position combines retail management, customer service excellence, and coffee shop expertise to drive sales, ensure operational efficiency, and deliver an exceptional customer experience. As a key member of the store leadership team, the Starbucks/Dept Leader manages a team of baristas, maintains inventory, upholds brand standards, and contributes to overall department performance.

Key Responsibilities

• Lead daily operations of the Starbucks kiosk, including opening/closing procedures, cash handling, and compliance with health and safety regulations.
• Train, coach, and schedule associates to meet service standards and peak demand periods.
• Monitor sales performance, analyze trends, and implement strategies to achieve revenue goals.
• Ensure product quality, freshness, and presentation in line with Starbucks and Kroger guidelines.
• Handle customer inquiries, resolve complaints, and foster loyalty through personalized service.

Skills and Qualifications

Candidates should possess strong leadership abilities, knowledge of coffee preparation and retail operations, and a passion for customer satisfaction. Previous experience in food service or retail management is essential. The role requires flexibility to work varied shifts, including weekends and holidays, in a fast-paced environment.

Why Join Kroger?

Advance your career in a supportive retail environment with opportunities for growth into higher management roles. Enjoy competitive pay, comprehensive benefits, and the chance to lead a high-energy team delivering premium coffee experiences daily.