STR MGMT/FRONT END DEPT LEADER
Kroger
STR MGMT/FRONT END DEPT LEADER
Job Description
Categories : Retail, Management, Customer Service
Store Management/Front End Department Leader
The Store Management/Front End Department Leader at Kroger is a pivotal leadership role responsible for overseeing the front end operations of a high-volume grocery store. This position ensures seamless customer checkout experiences, efficient cash management, and superior customer service across checkout lanes, self-checkout areas, and customer service desks. The leader collaborates with store management to drive sales, minimize shrinkage, and maintain a clean, organized front end environment.
Key Responsibilities
- Supervise a team of cashiers, baggers, and front end associates to deliver fast, friendly service.
- Monitor and enforce company policies on cash handling, returns, and refunds.
- Train and develop staff on POS systems, customer service best practices, and safety protocols.
- Analyze front end performance metrics, including transaction times and customer satisfaction scores.
- Coordinate with other departments for inventory accuracy and promotional setups at registers.
Leadership and Customer Focus
As a leader, you will foster a positive team culture, resolve customer escalations promptly, and contribute to store-wide goals like increasing basket size and loyalty program enrollment. This role requires flexibility for varying shifts, including evenings, weekends, and holidays, in a dynamic retail setting. Kroger values associates who thrive in fast-paced environments and are committed to the company's mission of nourishing communities.
Why Kroger?
Join a Fortune 500 company with over 2,700 stores nationwide, offering growth opportunities from department leader to store manager and beyond. Enjoy competitive pay, comprehensive benefits, and associate discounts on groceries. Ideal for motivated professionals with retail leadership experience seeking to make an impact daily.
Locations
- Sahuarita, Arizona, United States
Salary
47,250 - 71,500 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadershipadvanced
- Customer Serviceadvanced
- Cash Handling & POS Systemsintermediate
- Inventory Managementintermediate
- Conflict Resolutionintermediate
- Performance Metrics Analysisintermediate
Required Qualifications
- 2+ years in retail front end or cashier supervision (experience)
- 1+ year in retail management or team lead role (experience)
- High school diploma or equivalent (experience)
- Proficiency in retail POS systems (experience)
Responsibilities
- Lead and schedule front end team to ensure adequate coverage during peak hours
- Oversee cash reconciliation, audits, and compliance with financial policies
- Train associates on customer service standards and operational procedures
- Monitor self-checkout and express lanes for efficiency and customer satisfaction
- Handle customer complaints and escalations to maintain positive store experience
- Implement merchandising and promotional displays at front end
Benefits
- Health/Insurance: Comprehensive medical, dental, and vision insurance plans
- Paid Time Off: Generous PTO, vacation, and holiday pay
- Employee Discount: Significant discounts on Kroger groceries and merchandise
- 401k: Company-matched 401(k) retirement savings plan
- Tuition Assistance: Education reimbursement and scholarship opportunities
Tags & Categories
Answer 10 quick questions to check your fit for STR MGMT/FRONT END DEPT LEADER @ Kroger.
Related Books and Jobs
STR MGMT/FRONT END DEPT LEADER
Kroger
STR MGMT/FRONT END DEPT LEADER
Job Description
Categories : Retail, Management, Customer Service
Store Management/Front End Department Leader
The Store Management/Front End Department Leader at Kroger is a pivotal leadership role responsible for overseeing the front end operations of a high-volume grocery store. This position ensures seamless customer checkout experiences, efficient cash management, and superior customer service across checkout lanes, self-checkout areas, and customer service desks. The leader collaborates with store management to drive sales, minimize shrinkage, and maintain a clean, organized front end environment.
Key Responsibilities
- Supervise a team of cashiers, baggers, and front end associates to deliver fast, friendly service.
- Monitor and enforce company policies on cash handling, returns, and refunds.
- Train and develop staff on POS systems, customer service best practices, and safety protocols.
- Analyze front end performance metrics, including transaction times and customer satisfaction scores.
- Coordinate with other departments for inventory accuracy and promotional setups at registers.
Leadership and Customer Focus
As a leader, you will foster a positive team culture, resolve customer escalations promptly, and contribute to store-wide goals like increasing basket size and loyalty program enrollment. This role requires flexibility for varying shifts, including evenings, weekends, and holidays, in a dynamic retail setting. Kroger values associates who thrive in fast-paced environments and are committed to the company's mission of nourishing communities.
Why Kroger?
Join a Fortune 500 company with over 2,700 stores nationwide, offering growth opportunities from department leader to store manager and beyond. Enjoy competitive pay, comprehensive benefits, and associate discounts on groceries. Ideal for motivated professionals with retail leadership experience seeking to make an impact daily.
Locations
- Sahuarita, Arizona, United States
Salary
47,250 - 71,500 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadershipadvanced
- Customer Serviceadvanced
- Cash Handling & POS Systemsintermediate
- Inventory Managementintermediate
- Conflict Resolutionintermediate
- Performance Metrics Analysisintermediate
Required Qualifications
- 2+ years in retail front end or cashier supervision (experience)
- 1+ year in retail management or team lead role (experience)
- High school diploma or equivalent (experience)
- Proficiency in retail POS systems (experience)
Responsibilities
- Lead and schedule front end team to ensure adequate coverage during peak hours
- Oversee cash reconciliation, audits, and compliance with financial policies
- Train associates on customer service standards and operational procedures
- Monitor self-checkout and express lanes for efficiency and customer satisfaction
- Handle customer complaints and escalations to maintain positive store experience
- Implement merchandising and promotional displays at front end
Benefits
- Health/Insurance: Comprehensive medical, dental, and vision insurance plans
- Paid Time Off: Generous PTO, vacation, and holiday pay
- Employee Discount: Significant discounts on Kroger groceries and merchandise
- 401k: Company-matched 401(k) retirement savings plan
- Tuition Assistance: Education reimbursement and scholarship opportunities
Tags & Categories
Answer 10 quick questions to check your fit for STR MGMT/FRONT END DEPT LEADER @ Kroger.
Related Books and Jobs