Categories : Retail, Customer Service, Food & Beverage

Wine Steward at Kroger

The Wine Steward at Kroger is a customer-focused role within the grocery retail environment, specializing in the wine and spirits department. This position involves curating an exceptional selection of wines, providing expert recommendations to customers, and ensuring the department maintains high standards of presentation and inventory management. Wine Stewards play a key role in enhancing the shopping experience by educating customers on wine pairings, varietals, and tasting notes, while driving sales through promotions and tastings where permitted.

Key Responsibilities

• Assist customers in selecting wines based on preferences, budgets, and occasions.
• Maintain an organized, visually appealing wine display with proper merchandising.
• Conduct inventory checks, order stock, and manage shelf rotations to ensure freshness.
• Participate in wine tastings and promotional events to boost department sales.
• Ensure compliance with alcohol sales regulations, including age verification.

Required Skills and Qualifications

Candidates should possess strong knowledge of wine regions, grape varieties, and tasting profiles. Previous retail or hospitality experience is preferred, along with excellent communication skills for interacting with diverse customers. The role requires physical stamina for lifting cases and standing for extended periods, as well as a passion for wine education. Kroger provides training for certifications like ServSafe Alcohol. This position offers opportunities for career growth into management or specialty buying roles within the company.

In addition to core duties, Wine Stewards collaborate with other departments to cross-promote products, such as pairing wines with deli items or bakery goods. The role demands attention to detail in labeling, pricing accuracy, and loss prevention. Success in this position is measured by sales performance, customer satisfaction scores, and inventory turnover rates. Join Kroger's team to share your expertise and contribute to a vibrant shopping community.