About Target:  

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here. 

Target UX is a group of design, content, research, and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for Target’s guests, team members, and partners. We pride ourselves on designing tangible, inspiring, and impactful solutions that serve all aspects of our business – and being a part of the team means you will play a critical role for Target’s digital experience by increasing ease, simplicity, value, and delight for every touchpoint.   

About the role:   

As a Lead UX Operations Manager, you will enable Target’s UX organization to operate with clarity, efficiency, and measurable impact. This role focuses on UX portfolio management, analytics, reporting, and capacity planning across the enterprise, providing leaders with the insights they need to align teams to priorities, optimize workflows, and scale design impact. 

You’ll establish reporting flywheels and data-driven processes that create visibility into UX work, enabling informed decisions about where to invest time and resources. By analyzing trends across business units and portfolios, you’ll uncover opportunities to improve team allocation and shape strategies for balancing demand with capacity. 

This is a highly cross-functional role that requires strong analytical and change management skills, and the ability to operate at multiple altitudes - from detailed data modeling to executive storytelling. 

Responsibilities: 

• Collaborate with enterprise partners across UX, Product, Technology, Data, and Business teams to drive alignment and impact. 

• Lead change management efforts related to new tools, processes, and workflows while driving alignment, adoption, and clear communication across the UX organization. 

• Provide portfolio-level insights that enable leaders to make informed trade-offs across competing priorities. 

• Operationalize AI-powered tools and methodologies across UX teams, ensuring practitioners have the right support systems, training, and governance to adopt GenAI responsibly in their day-to-day work 

• Foster an environment of transparency, shared understanding, and continuous learning across teams and leaders. 

About you:   

• 7+ years of experience in design operations, portfolio management, business management, or related roles in digital product organizations. 

• Strong analytical skills; proficiency in data analytics and visualization tools. 

• Deep knowledge of UX design processes and best practices 

• Able to work well in a large organization with many partners, and a demonstrated track record of building deep relationships and influencing peers and leaders 

• Experience supporting enterprise planning routines (quarterly, annual, and portfolio planning), ensuring UX work, capacity, and priorities are represented and connected to enterprise goals. 

• Excellent communicator - you can influence leaders with data, logic, empathy, and storytelling. 

• Growth mindset; thrives on learning, experimenting, and helping others embrace change.