2nd Line Lead Engineer - Careers at Leidos
Leidos
2nd Line Lead Engineer - Careers at Leidos
Job Description
Lead 2nd Line Engineering at Leidos in Huntingdon, UK
Join Leidos as a 2nd Line Lead Engineer in Huntingdon, UK, requiring DV clearance. Play a pivotal role in managing core IT services, ensuring incidents are resolved per SLAs while leading a team of engineers.
Core Responsibilities
- Manage allocation of resources across IT domains for efficient issue resolution.
- Prioritise tasks to deliver large-scale work on time.
- Guide and mentor 2nd Line Engineers in skill development and career growth.
- Build customer trust through respectful, understanding engagement and legacy issue resolution meetings.
- Escalate complex incidents beyond Level 2 capabilities.
Key Duties
Second Line Tasking: Plan and organise future tasks to equip your team with necessary resources.
Early Life Support: Coordinate requirements for integrating new systems into core services.
Line Management: Support engineers' professional and personal well-being, promoting work-life balance.
Major Incidents: Lead restoration efforts and provide progress updates during outages.
Problem Solving: Serve as escalation point for team issues.
Representation: Advocate for your team in mandatory meetings.
Key Competencies
- Leadership: Inspire and motivate teams.
- Compassion: Support team members empathetically.
- Communications: Excel in verbal, written, and technical documentation.
- Adaptability: Thrive in dynamic environments.
- Technical Expertise: Troubleshoot diverse issues effectively.
- Attention to Detail: Maintain precision in work and documentation.
- Customer Service: Deliver excellence.
- Teamwork: Foster strong relationships.
Why Leidos?
Leidos commits to national security, defence, and government solutions. Enjoy a collaborative culture, career support, and work-life balance. Benefits include contributory pension, private medical insurance, 33 days' leave, flexi-time, and more. We champion diversity and inclusion.
Unleash your potential—apply today!
Locations
- Huntingdon, United Kingdom
Salary
55,000 - 70,000 GBP / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadership and team motivationintermediate
- Line management and task allocationintermediate
- Technical troubleshooting and fault rectificationintermediate
- Customer service excellenceintermediate
- Verbal and written communicationsintermediate
- Adaptability and flexibilityintermediate
- Problem solving and escalationintermediate
- Attention to detailintermediate
Required Qualifications
- Developed Vetting (DV) clearance (experience)
- Proven experience in 2nd line IT support leadership (experience)
- Strong technical expertise across multiple IT domains (experience)
- Experience managing major incidents and service restoration (experience)
- Background in early life support for new systems (experience)
Responsibilities
- Allocate workforce and resources for issue resolution across IT domains
- Coordinate task prioritisation to meet SLAs and complete work efficiently
- Line manage 2nd Line Engineers, providing career guidance and support
- Escalate unresolved incidents and meet with customers on legacy issues
- Organise future tasks, early life support, and major incident responses
- Act as representative in meetings, voicing team achievements and issues
Benefits
- general: Contributory Pension Scheme
- general: Private Medical Insurance
- general: 33 days Annual Leave (including public and privilege holidays)
- general: Flexible benefits including life assurance, health schemes, gym memberships
- general: Flexi-time benefits, annual buy/sell holidays, and cycle to work scheme
Tags & Categories
Answer 10 quick questions to check your fit for 2nd Line Lead Engineer - Careers at Leidos @ Leidos.
Related Books and Jobs
2nd Line Lead Engineer - Careers at Leidos
Leidos
2nd Line Lead Engineer - Careers at Leidos
Job Description
Lead 2nd Line Engineering at Leidos in Huntingdon, UK
Join Leidos as a 2nd Line Lead Engineer in Huntingdon, UK, requiring DV clearance. Play a pivotal role in managing core IT services, ensuring incidents are resolved per SLAs while leading a team of engineers.
Core Responsibilities
- Manage allocation of resources across IT domains for efficient issue resolution.
- Prioritise tasks to deliver large-scale work on time.
- Guide and mentor 2nd Line Engineers in skill development and career growth.
- Build customer trust through respectful, understanding engagement and legacy issue resolution meetings.
- Escalate complex incidents beyond Level 2 capabilities.
Key Duties
Second Line Tasking: Plan and organise future tasks to equip your team with necessary resources.
Early Life Support: Coordinate requirements for integrating new systems into core services.
Line Management: Support engineers' professional and personal well-being, promoting work-life balance.
Major Incidents: Lead restoration efforts and provide progress updates during outages.
Problem Solving: Serve as escalation point for team issues.
Representation: Advocate for your team in mandatory meetings.
Key Competencies
- Leadership: Inspire and motivate teams.
- Compassion: Support team members empathetically.
- Communications: Excel in verbal, written, and technical documentation.
- Adaptability: Thrive in dynamic environments.
- Technical Expertise: Troubleshoot diverse issues effectively.
- Attention to Detail: Maintain precision in work and documentation.
- Customer Service: Deliver excellence.
- Teamwork: Foster strong relationships.
Why Leidos?
Leidos commits to national security, defence, and government solutions. Enjoy a collaborative culture, career support, and work-life balance. Benefits include contributory pension, private medical insurance, 33 days' leave, flexi-time, and more. We champion diversity and inclusion.
Unleash your potential—apply today!
Locations
- Huntingdon, United Kingdom
Salary
55,000 - 70,000 GBP / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadership and team motivationintermediate
- Line management and task allocationintermediate
- Technical troubleshooting and fault rectificationintermediate
- Customer service excellenceintermediate
- Verbal and written communicationsintermediate
- Adaptability and flexibilityintermediate
- Problem solving and escalationintermediate
- Attention to detailintermediate
Required Qualifications
- Developed Vetting (DV) clearance (experience)
- Proven experience in 2nd line IT support leadership (experience)
- Strong technical expertise across multiple IT domains (experience)
- Experience managing major incidents and service restoration (experience)
- Background in early life support for new systems (experience)
Responsibilities
- Allocate workforce and resources for issue resolution across IT domains
- Coordinate task prioritisation to meet SLAs and complete work efficiently
- Line manage 2nd Line Engineers, providing career guidance and support
- Escalate unresolved incidents and meet with customers on legacy issues
- Organise future tasks, early life support, and major incident responses
- Act as representative in meetings, voicing team achievements and issues
Benefits
- general: Contributory Pension Scheme
- general: Private Medical Insurance
- general: 33 days Annual Leave (including public and privilege holidays)
- general: Flexible benefits including life assurance, health schemes, gym memberships
- general: Flexi-time benefits, annual buy/sell holidays, and cycle to work scheme
Tags & Categories
Answer 10 quick questions to check your fit for 2nd Line Lead Engineer - Careers at Leidos @ Leidos.
Related Books and Jobs