Application Support Analyst - Careers at Leidos
Leidos
Application Support Analyst - Careers at Leidos
Job Description
Do Work That Matters with Leidos Australia
Leidos Australia delivers cutting-edge IT and airborne solutions protecting and advancing the Australian way of life. Our 2000+ local experts, supported by global networks, tackle challenges in government, intelligence, defence, aviation, border protection, and health. Join our multi-year program supporting Federal Government customers' mission-critical IT systems, including an enterprise Case Management System.
Your Role as Application Support Analyst
Provide Level 2 and Level 3 application and infrastructure support in a small, dynamic team. Troubleshoot technical issues, ensure service continuity, and interact with Leidos developers, security teams, clients, vendors, and end users. Key duties include system monitoring, incident ownership (triage to resolution), root-cause analysis, documentation creation, on-call participation, and collaboration on new features/patches.
What You'll Bring
- Experience with JIRA, Confluence, or similar ITSM tools
- Proven application troubleshooting skills
- ITIL knowledge in incident, problem, and service request processes
- Strong multi-tasking, priority management, and remote collaboration abilities
- Desirable: Low Code apps, Cloud, Kubernetes
Australian Citizens with NV1 clearance (TSPV upgrade capable) required. Don't worry if you don't match every criterion—apply if you meet most!
Why Leidos?
Accrue up to 12 extra leave days yearly. Family Friendly certified. Inclusive culture fostering diversity, innovation, and growth. Visit our careers page for more.
Locations
- Canberra, Australian Capital Territory, Australia
Salary
110,000 - 140,000 AUD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Ticketing and knowledge management (JIRA, Confluence)intermediate
- Application troubleshooting and diagnosticsintermediate
- ITIL Incident, Problem, Service Request processesintermediate
- Multi-tasking and priority managementintermediate
- Remote team collaborationintermediate
- Low Code Applications, Cloud Platforms, Kubernetes (desirable)intermediate
Required Qualifications
- Australian Citizenship (experience)
- NV1 security clearance (TSPV upgrade capable) (experience)
- Experience in Level 2/3 application and infrastructure support (experience)
- System administration or support analyst background (experience)
- Mission-critical IT systems experience (experience)
Responsibilities
- Provide Level 2/3 support for enterprise Case Management System
- Monitor systems, troubleshoot issues, and report on operational reliability
- Own incidents: triage, investigate, resolve, escalate, and follow up
- Conduct root-cause analysis and recommend solutions
- Create/maintain documentation and Knowledge Base Articles
- Participate in on-call roster and meet contractual KPIs
- Engage with developers for features, enhancements, and patches
Benefits
- general: Up to 12 extra leave days per year via Life Days program
- general: Work with world-leading technology and innovation
- general: Family Friendly certified workplace with flexible support
- general: Inclusive culture valuing diversity and equal opportunities
- general: Join 2000+ local experts solving toughest challenges in defence and government
Tags & Categories
Answer 10 quick questions to check your fit for Application Support Analyst - Careers at Leidos @ Leidos.
Related Books and Jobs
Application Support Analyst - Careers at Leidos
Leidos
Application Support Analyst - Careers at Leidos
Job Description
Do Work That Matters with Leidos Australia
Leidos Australia delivers cutting-edge IT and airborne solutions protecting and advancing the Australian way of life. Our 2000+ local experts, supported by global networks, tackle challenges in government, intelligence, defence, aviation, border protection, and health. Join our multi-year program supporting Federal Government customers' mission-critical IT systems, including an enterprise Case Management System.
Your Role as Application Support Analyst
Provide Level 2 and Level 3 application and infrastructure support in a small, dynamic team. Troubleshoot technical issues, ensure service continuity, and interact with Leidos developers, security teams, clients, vendors, and end users. Key duties include system monitoring, incident ownership (triage to resolution), root-cause analysis, documentation creation, on-call participation, and collaboration on new features/patches.
What You'll Bring
- Experience with JIRA, Confluence, or similar ITSM tools
- Proven application troubleshooting skills
- ITIL knowledge in incident, problem, and service request processes
- Strong multi-tasking, priority management, and remote collaboration abilities
- Desirable: Low Code apps, Cloud, Kubernetes
Australian Citizens with NV1 clearance (TSPV upgrade capable) required. Don't worry if you don't match every criterion—apply if you meet most!
Why Leidos?
Accrue up to 12 extra leave days yearly. Family Friendly certified. Inclusive culture fostering diversity, innovation, and growth. Visit our careers page for more.
Locations
- Canberra, Australian Capital Territory, Australia
Salary
110,000 - 140,000 AUD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Ticketing and knowledge management (JIRA, Confluence)intermediate
- Application troubleshooting and diagnosticsintermediate
- ITIL Incident, Problem, Service Request processesintermediate
- Multi-tasking and priority managementintermediate
- Remote team collaborationintermediate
- Low Code Applications, Cloud Platforms, Kubernetes (desirable)intermediate
Required Qualifications
- Australian Citizenship (experience)
- NV1 security clearance (TSPV upgrade capable) (experience)
- Experience in Level 2/3 application and infrastructure support (experience)
- System administration or support analyst background (experience)
- Mission-critical IT systems experience (experience)
Responsibilities
- Provide Level 2/3 support for enterprise Case Management System
- Monitor systems, troubleshoot issues, and report on operational reliability
- Own incidents: triage, investigate, resolve, escalate, and follow up
- Conduct root-cause analysis and recommend solutions
- Create/maintain documentation and Knowledge Base Articles
- Participate in on-call roster and meet contractual KPIs
- Engage with developers for features, enhancements, and patches
Benefits
- general: Up to 12 extra leave days per year via Life Days program
- general: Work with world-leading technology and innovation
- general: Family Friendly certified workplace with flexible support
- general: Inclusive culture valuing diversity and equal opportunities
- general: Join 2000+ local experts solving toughest challenges in defence and government
Tags & Categories
Answer 10 quick questions to check your fit for Application Support Analyst - Careers at Leidos @ Leidos.
Related Books and Jobs