Cyber Security Service Provider (CSSP) Customer Support Specialist - Careers at Leidos
Leidos
Cyber Security Service Provider (CSSP) Customer Support Specialist - Careers at Leidos
Job Description
Join Leidos as a Cyber Security Service Provider (CSSP) Customer Support Specialist
Leidos seeks a dedicated CSSP Customer Support Specialist for our DISA GSM-O Task Order 09 Network Assurance program at Whitehall, OH (options at Scott AFB or Hill AFB), starting March 2026. Serve as the primary liaison for CSSP customers, driving operational effectiveness, compliance, and security posture in high-stakes DoD environments.
Key Responsibilities
- Customer Onboarding & Engagement: Onboard new CSSP customers, conduct regular engagements, and maintain artifacts/lists on NIPR/SIPR.
- Incident Response & Vulnerability Management: Guide users through breaches, monitor VDP reports, and escalate threats between customers and engineers.
- Compliance & Documentation: Ensure adherence to DoD/CJCSM 6510.01b, manage documentation revisions, support inspections, and deliver security posture reports.
Baseline Qualifications
- Active DoD Secret clearance (TS/SCI eligible).
- Bachelor's + 4 years cybersecurity experience (or equivalent/certifications).
- Experience in cybersecurity/IT support; strong NIPR/SIPR, troubleshooting, communication skills.
- Familiarity with CJCSM 6510.01b and DoD regs.
Preferred Qualifications
- DISA/DoD network experience.
- Advanced TCP/IP, SIEM (Splunk/ArcSight), malware analysis knowledge.
- GIAC (GCIA/GCIH), CASP+ certifications.
Why Leidos?
At Leidos, we outthink, outbuild, and outpace the status quo. Pay range: $87,100 - $157,450 USD/year. Full-time, mid-level role in Whitehall, OH. U.S. citizens only. Apply now for this mission-critical opportunity.
Locations
- Whitehall, Ohio, United States
Salary
87,100 - 157,450 USD / yearly
87,100 - 157,450 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Cybersecurity principlesintermediate
- Customer relationship managementintermediate
- Incident responseintermediate
- Vulnerability managementintermediate
- NIPR/SIPR environmentsintermediate
- Technical troubleshootingintermediate
- DoD compliance (CJCSM 6510.01b)intermediate
- SIEM platforms (ArcSight, Splunk)intermediate
- Malware analysisintermediate
- TCP/IP and networking protocolsintermediate
Required Qualifications
- Active DoD Secret clearance (TS/SCI eligible) (experience)
- Bachelor's degree + 4 years cybersecurity experience or equivalent (experience)
- Proven cybersecurity/IT support experience (experience)
- Strong communication and customer service skills (experience)
- Familiarity with DoD regulations and NIPR/SIPR (experience)
- Advanced certifications (GIAC, CASP+ preferred) (experience)
- Experience with DISA/DoD networks preferred (experience)
Responsibilities
- Onboard and engage CSSP customers for operational effectiveness
- Gather/maintain customer artifacts on NIPR/SIPR
- Assist in security breaches with updates and mitigation guidance
- Monitor/act on Vulnerability Disclosure Program reports
- Bridge customers and security engineers for threat escalation
- Ensure compliance with DoD/CJCSM 6510.01b requirements
- Oversee documentation updates and support inspections
- Provide security posture documentation to customers
Benefits
- general: Competitive salary $87,100 - $157,450
- general: Comprehensive health, dental, vision insurance
- general: 401(k) matching and retirement plans
- general: Paid time off and flexible work options
- general: Professional development and certification reimbursement
- general: Mission-critical DoD project exposure
- general: Career growth in cybersecurity at Leidos
Tags & Categories
Answer 10 quick questions to check your fit for Cyber Security Service Provider (CSSP) Customer Support Specialist - Careers at Leidos @ Leidos.
Related Books and Jobs
Cyber Security Service Provider (CSSP) Customer Support Specialist - Careers at Leidos
Leidos
Cyber Security Service Provider (CSSP) Customer Support Specialist - Careers at Leidos
Job Description
Join Leidos as a Cyber Security Service Provider (CSSP) Customer Support Specialist
Leidos seeks a dedicated CSSP Customer Support Specialist for our DISA GSM-O Task Order 09 Network Assurance program at Whitehall, OH (options at Scott AFB or Hill AFB), starting March 2026. Serve as the primary liaison for CSSP customers, driving operational effectiveness, compliance, and security posture in high-stakes DoD environments.
Key Responsibilities
- Customer Onboarding & Engagement: Onboard new CSSP customers, conduct regular engagements, and maintain artifacts/lists on NIPR/SIPR.
- Incident Response & Vulnerability Management: Guide users through breaches, monitor VDP reports, and escalate threats between customers and engineers.
- Compliance & Documentation: Ensure adherence to DoD/CJCSM 6510.01b, manage documentation revisions, support inspections, and deliver security posture reports.
Baseline Qualifications
- Active DoD Secret clearance (TS/SCI eligible).
- Bachelor's + 4 years cybersecurity experience (or equivalent/certifications).
- Experience in cybersecurity/IT support; strong NIPR/SIPR, troubleshooting, communication skills.
- Familiarity with CJCSM 6510.01b and DoD regs.
Preferred Qualifications
- DISA/DoD network experience.
- Advanced TCP/IP, SIEM (Splunk/ArcSight), malware analysis knowledge.
- GIAC (GCIA/GCIH), CASP+ certifications.
Why Leidos?
At Leidos, we outthink, outbuild, and outpace the status quo. Pay range: $87,100 - $157,450 USD/year. Full-time, mid-level role in Whitehall, OH. U.S. citizens only. Apply now for this mission-critical opportunity.
Locations
- Whitehall, Ohio, United States
Salary
87,100 - 157,450 USD / yearly
87,100 - 157,450 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Cybersecurity principlesintermediate
- Customer relationship managementintermediate
- Incident responseintermediate
- Vulnerability managementintermediate
- NIPR/SIPR environmentsintermediate
- Technical troubleshootingintermediate
- DoD compliance (CJCSM 6510.01b)intermediate
- SIEM platforms (ArcSight, Splunk)intermediate
- Malware analysisintermediate
- TCP/IP and networking protocolsintermediate
Required Qualifications
- Active DoD Secret clearance (TS/SCI eligible) (experience)
- Bachelor's degree + 4 years cybersecurity experience or equivalent (experience)
- Proven cybersecurity/IT support experience (experience)
- Strong communication and customer service skills (experience)
- Familiarity with DoD regulations and NIPR/SIPR (experience)
- Advanced certifications (GIAC, CASP+ preferred) (experience)
- Experience with DISA/DoD networks preferred (experience)
Responsibilities
- Onboard and engage CSSP customers for operational effectiveness
- Gather/maintain customer artifacts on NIPR/SIPR
- Assist in security breaches with updates and mitigation guidance
- Monitor/act on Vulnerability Disclosure Program reports
- Bridge customers and security engineers for threat escalation
- Ensure compliance with DoD/CJCSM 6510.01b requirements
- Oversee documentation updates and support inspections
- Provide security posture documentation to customers
Benefits
- general: Competitive salary $87,100 - $157,450
- general: Comprehensive health, dental, vision insurance
- general: 401(k) matching and retirement plans
- general: Paid time off and flexible work options
- general: Professional development and certification reimbursement
- general: Mission-critical DoD project exposure
- general: Career growth in cybersecurity at Leidos
Tags & Categories
Answer 10 quick questions to check your fit for Cyber Security Service Provider (CSSP) Customer Support Specialist - Careers at Leidos @ Leidos.
Related Books and Jobs