Enterprise Service Desk Specialist, Sr. - Careers at Leidos
Leidos
Enterprise Service Desk Specialist, Sr. - Careers at Leidos
Job Description
Join Leidos: Power the Navy-Marine Corps Intranet
Are you ready to support the world's most advanced and secure IT network? Leidos seeks an Enterprise Service Desk Specialist, Sr. to join the largest IT services program in Naval history. This role maintains and modernizes the Navy-Marine Corps global network, delivering cybersecurity, network ops, service desk, and data transport for unified shore-based networks.
Your Impact as Tier 1 Support Expert
As the first point of contact, you'll resolve IT issues via phone and online support. Troubleshoot problems, execute scripts, monitor network health, document outages, and manage tickets. Escalate when needed and correlate incidents to ensure seamless IT services—saving costs while boosting Navy capabilities.
Basic Qualifications
- U.S. Citizen with active DoD Secret clearance
- High school Diploma/GED + 3 years relevant experience
- DoD 8570 IAT Level II (e.g., CompTIA Security+)
- Flexible for shifts, evenings, and weekends
Preferred Experience
- 2+ years IT customer service with ticketing systems
- 1+ year remote desktop takeover tools
Compensation & Growth
Pay starts at $29.37+/hour (~$61K+ yearly), based on experience, skills, and market data. Thrive in a restless environment where innovators build the future. Leidos offers unparalleled career advancement in defense IT.
Original posting: January 7, 2026. Apply now for this full-time, mid-level role in Kansas City, MO.
Locations
- Kansas City, Missouri, United States
Salary
61,050 - 85,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- IT Troubleshootingintermediate
- Customer Serviceintermediate
- Ticket Managementintermediate
- Remote Desktop Toolsintermediate
- Network Monitoringintermediate
- DoD 8570 IAT Level II (Security+)intermediate
Required Qualifications
- U.S. Citizen with active DoD Secret clearance (experience)
- High school Diploma/GED + 3 years relevant experience (experience)
- CompTIA Security+ or equivalent DoD 8570 IAT Level II (experience)
- Willingness to work shifts including evenings/weekends (experience)
- 2+ years IT ticketing systems (preferred) (experience)
- 1+ year remote desktop tools (preferred) (experience)
Responsibilities
- Serve as initial point of contact for IT issues via phone/online
- Provide Tier 1 troubleshooting and resolution
- Monitor network health and status
- Document and communicate outages to teams/customers
- Execute scripts and manage ticket lifecycle (open/close)
- Correlate events/incidents for IT service management
Benefits
- general: Career growth in largest Naval IT program
- general: Support world's most advanced secure IT network
- general: Shift flexibility with evenings/weekends
- general: Competitive pay starting $29.37+/hour
- general: Comprehensive Leidos employee benefits package
Tags & Categories
Answer 10 quick questions to check your fit for Enterprise Service Desk Specialist, Sr. - Careers at Leidos @ Leidos.
Related Books and Jobs
Enterprise Service Desk Specialist, Sr. - Careers at Leidos
Leidos
Enterprise Service Desk Specialist, Sr. - Careers at Leidos
Job Description
Join Leidos: Power the Navy-Marine Corps Intranet
Are you ready to support the world's most advanced and secure IT network? Leidos seeks an Enterprise Service Desk Specialist, Sr. to join the largest IT services program in Naval history. This role maintains and modernizes the Navy-Marine Corps global network, delivering cybersecurity, network ops, service desk, and data transport for unified shore-based networks.
Your Impact as Tier 1 Support Expert
As the first point of contact, you'll resolve IT issues via phone and online support. Troubleshoot problems, execute scripts, monitor network health, document outages, and manage tickets. Escalate when needed and correlate incidents to ensure seamless IT services—saving costs while boosting Navy capabilities.
Basic Qualifications
- U.S. Citizen with active DoD Secret clearance
- High school Diploma/GED + 3 years relevant experience
- DoD 8570 IAT Level II (e.g., CompTIA Security+)
- Flexible for shifts, evenings, and weekends
Preferred Experience
- 2+ years IT customer service with ticketing systems
- 1+ year remote desktop takeover tools
Compensation & Growth
Pay starts at $29.37+/hour (~$61K+ yearly), based on experience, skills, and market data. Thrive in a restless environment where innovators build the future. Leidos offers unparalleled career advancement in defense IT.
Original posting: January 7, 2026. Apply now for this full-time, mid-level role in Kansas City, MO.
Locations
- Kansas City, Missouri, United States
Salary
61,050 - 85,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- IT Troubleshootingintermediate
- Customer Serviceintermediate
- Ticket Managementintermediate
- Remote Desktop Toolsintermediate
- Network Monitoringintermediate
- DoD 8570 IAT Level II (Security+)intermediate
Required Qualifications
- U.S. Citizen with active DoD Secret clearance (experience)
- High school Diploma/GED + 3 years relevant experience (experience)
- CompTIA Security+ or equivalent DoD 8570 IAT Level II (experience)
- Willingness to work shifts including evenings/weekends (experience)
- 2+ years IT ticketing systems (preferred) (experience)
- 1+ year remote desktop tools (preferred) (experience)
Responsibilities
- Serve as initial point of contact for IT issues via phone/online
- Provide Tier 1 troubleshooting and resolution
- Monitor network health and status
- Document and communicate outages to teams/customers
- Execute scripts and manage ticket lifecycle (open/close)
- Correlate events/incidents for IT service management
Benefits
- general: Career growth in largest Naval IT program
- general: Support world's most advanced secure IT network
- general: Shift flexibility with evenings/weekends
- general: Competitive pay starting $29.37+/hour
- general: Comprehensive Leidos employee benefits package
Tags & Categories
Answer 10 quick questions to check your fit for Enterprise Service Desk Specialist, Sr. - Careers at Leidos @ Leidos.
Related Books and Jobs