Event and Incident Coordinator - Careers at Leidos
Leidos
Event and Incident Coordinator - Careers at Leidos
Job Description
Event and Incident Coordinator at Leidos Australia
Leidos Australia delivers cutting-edge IT and airborne solutions for government, defence, intelligence, and border protection. Join our 2,000+ local experts tackling Australia's toughest tech challenges in a 'Family Friendly' certified workplace that values diversity, inclusion, and work-life balance.
Your Impactful Role
As part of the Centralized Processing (CP) ICT program for the Department of Defence, you'll ensure swift restoration of IT services through effective event and incident management. Key duties include monitoring events per treatment plans to minimize High Priority Incidents, collaborating for seamless shift handovers, maintaining precise incident records, managing multi-provider queues, improving SOPs via process assessments, and providing after-hours support on a 24/7 rotating roster.
What You'll Bring
We're seeking IT service desk experience with strong customer focus, ability to work autonomously or in teams, conflict resolution skills, and proven client service delivery. ITIL V3 Foundation (or higher) is highly valued, alongside empathy-driven interpersonal skills. Australian citizenship, NV-1 clearance (with NV-2 eligibility), and ITAR compliance are required. Don't hesitate if you match most criteria—we prioritize potential and growth mindset.
Why Leidos?
Thrive in an inclusive environment with advocacy groups like Women and Allies Network, Pride+, and Action for Accessibility. Enjoy equal opportunities, flexible support for diverse families, and a culture where innovation meets purpose. Learn more at Leidos Australia Careers.
Next Steps
Apply now for interviews, background checks, and clearance processes. Contact careers.au@au.leidos.com for accessibility support. Be part of work that protects and advances the Australian way of life.
Locations
- Harman, Australian Capital Territory, Australia
Salary
85,000 - 105,000 AUD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- IT event monitoring and incident managementintermediate
- Customer service in IT service deskintermediate
- Autonomous and collaborative workingintermediate
- Conflict resolution and prioritizationintermediate
- Record keeping and queue managementintermediate
- Interpersonal skills with empathyintermediate
Required Qualifications
- Australian Citizen with NV-1 clearance (eligible for NV-2) (experience)
- ITIL V3 Foundation certification (highly regarded) (experience)
- Experience in IT service desk environment (experience)
- Ability to work 24/7 rotating roster (experience)
- Eligibility for ITAR compliance (experience)
Responsibilities
- Conduct event monitoring per treatment plans to reduce High Priority Incidents
- Collaborate on effective monitoring and accurate shift handovers
- Maintain accurate records of incidents and manage multi-service provider queues
- Assess and improve incident process maturity and SOPs
- Provide after-hours support for incident management
Benefits
- general: Work on mission-critical projects protecting lives and borders
- general: Join 2,000+ experts in a family-friendly certified workplace
- general: Diverse and inclusive culture with advocacy groups
- general: Opportunities for growth and learning
- general: Support for work-life balance and unique family needs
Tags & Categories
Answer 10 quick questions to check your fit for Event and Incident Coordinator - Careers at Leidos @ Leidos.
Related Books and Jobs
Event and Incident Coordinator - Careers at Leidos
Leidos
Event and Incident Coordinator - Careers at Leidos
Job Description
Event and Incident Coordinator at Leidos Australia
Leidos Australia delivers cutting-edge IT and airborne solutions for government, defence, intelligence, and border protection. Join our 2,000+ local experts tackling Australia's toughest tech challenges in a 'Family Friendly' certified workplace that values diversity, inclusion, and work-life balance.
Your Impactful Role
As part of the Centralized Processing (CP) ICT program for the Department of Defence, you'll ensure swift restoration of IT services through effective event and incident management. Key duties include monitoring events per treatment plans to minimize High Priority Incidents, collaborating for seamless shift handovers, maintaining precise incident records, managing multi-provider queues, improving SOPs via process assessments, and providing after-hours support on a 24/7 rotating roster.
What You'll Bring
We're seeking IT service desk experience with strong customer focus, ability to work autonomously or in teams, conflict resolution skills, and proven client service delivery. ITIL V3 Foundation (or higher) is highly valued, alongside empathy-driven interpersonal skills. Australian citizenship, NV-1 clearance (with NV-2 eligibility), and ITAR compliance are required. Don't hesitate if you match most criteria—we prioritize potential and growth mindset.
Why Leidos?
Thrive in an inclusive environment with advocacy groups like Women and Allies Network, Pride+, and Action for Accessibility. Enjoy equal opportunities, flexible support for diverse families, and a culture where innovation meets purpose. Learn more at Leidos Australia Careers.
Next Steps
Apply now for interviews, background checks, and clearance processes. Contact careers.au@au.leidos.com for accessibility support. Be part of work that protects and advances the Australian way of life.
Locations
- Harman, Australian Capital Territory, Australia
Salary
85,000 - 105,000 AUD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- IT event monitoring and incident managementintermediate
- Customer service in IT service deskintermediate
- Autonomous and collaborative workingintermediate
- Conflict resolution and prioritizationintermediate
- Record keeping and queue managementintermediate
- Interpersonal skills with empathyintermediate
Required Qualifications
- Australian Citizen with NV-1 clearance (eligible for NV-2) (experience)
- ITIL V3 Foundation certification (highly regarded) (experience)
- Experience in IT service desk environment (experience)
- Ability to work 24/7 rotating roster (experience)
- Eligibility for ITAR compliance (experience)
Responsibilities
- Conduct event monitoring per treatment plans to reduce High Priority Incidents
- Collaborate on effective monitoring and accurate shift handovers
- Maintain accurate records of incidents and manage multi-service provider queues
- Assess and improve incident process maturity and SOPs
- Provide after-hours support for incident management
Benefits
- general: Work on mission-critical projects protecting lives and borders
- general: Join 2,000+ experts in a family-friendly certified workplace
- general: Diverse and inclusive culture with advocacy groups
- general: Opportunities for growth and learning
- general: Support for work-life balance and unique family needs
Tags & Categories
Answer 10 quick questions to check your fit for Event and Incident Coordinator - Careers at Leidos @ Leidos.
Related Books and Jobs