Executive Support Analyst - Careers at Leidos
Leidos
Executive Support Analyst - Careers at Leidos
Job Description
Executive Support Analyst Opportunity at Leidos
Join Leidos in delivering mission-critical IT support to Air Force senior leadership through the AFNCR ITS program at Joint Base Andrews. This role demands white-glove service for high-stakes executives in the Air Force District of Washington (AFDW).
Key Responsibilities
- Direct deskside support for VIPs, including SOHO and residential setups.
- Expert troubleshooting across Windows 11, Office 365, mobile devices (iPhones), printers, and networks.
- Equipment configuration, deployment, and automation scripting.
- Root cause analysis and ITSM ticket management for SLA compliance.
- After-hours flexibility and professional liaison for external coordination.
Required Qualifications
- BS + 2 years experience or equivalent.
- Active Secret clearance and Security+.
- Extensive DoD PKI, Office 365, and mobile support expertise.
- Proven VIP/executive IT support in AFDW environments.
- Superior communication, decorum, and customer service skills.
Why Leidos?
Thrive in a dynamic environment supporting national defense priorities. Enjoy competitive pay ($65,650-$118,675), full benefits, and growth opportunities. US citizenship required. If you excel under pressure with senior leaders, apply now.
Locations
- Camp Springs, Maryland, United States
Salary
65,650 - 118,675 USD / yearly
65,650 - 118,675 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Deskside IT support for executivesintermediate
- Mobile device support (iPhones, hotspots)intermediate
- Office 365 troubleshooting and administrationintermediate
- Hardware/software/printer troubleshootingintermediate
- ITSM ticketing systemsintermediate
- Scripting and automationintermediate
- Root cause analysisintermediate
- PKI-integrated DoD environmentsintermediate
- Customer service for VIPsintermediate
Required Qualifications
- BS with 2+ years relevant experience or equivalent (experience)
- Active Secret clearance (experience)
- Security+ Certification (experience)
- US Citizenship (experience)
- Extensive experience supporting AFDW Platinum customers (experience)
- Proven IT support for high-level DoD executives (experience)
- Impeccable behavioral and communication skills (experience)
Responsibilities
- Provide white-glove deskside support to senior Air Force leadership
- Troubleshoot hardware, software, printers, networking, and mobile devices
- Configure and deploy IT equipment including SOHO setups
- Utilize scripting/automation for customer requests under supervision
- Conduct problem solving and root cause analysis
- Liaise for residential access and external support coordination at JBA
- Maintain accurate ITSM ticketing for SLAs and trends
- Deliver after-hours support as needed
Benefits
- general: Competitive salary range $65,650 - $118,675
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) matching and retirement plans
- general: Paid time off and flexible work options
- general: Professional development and certification reimbursement
- general: Mission-critical DoD support experience
Tags & Categories
Answer 10 quick questions to check your fit for Executive Support Analyst - Careers at Leidos @ Leidos.
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Executive Support Analyst - Careers at Leidos
Leidos
Executive Support Analyst - Careers at Leidos
Job Description
Executive Support Analyst Opportunity at Leidos
Join Leidos in delivering mission-critical IT support to Air Force senior leadership through the AFNCR ITS program at Joint Base Andrews. This role demands white-glove service for high-stakes executives in the Air Force District of Washington (AFDW).
Key Responsibilities
- Direct deskside support for VIPs, including SOHO and residential setups.
- Expert troubleshooting across Windows 11, Office 365, mobile devices (iPhones), printers, and networks.
- Equipment configuration, deployment, and automation scripting.
- Root cause analysis and ITSM ticket management for SLA compliance.
- After-hours flexibility and professional liaison for external coordination.
Required Qualifications
- BS + 2 years experience or equivalent.
- Active Secret clearance and Security+.
- Extensive DoD PKI, Office 365, and mobile support expertise.
- Proven VIP/executive IT support in AFDW environments.
- Superior communication, decorum, and customer service skills.
Why Leidos?
Thrive in a dynamic environment supporting national defense priorities. Enjoy competitive pay ($65,650-$118,675), full benefits, and growth opportunities. US citizenship required. If you excel under pressure with senior leaders, apply now.
Locations
- Camp Springs, Maryland, United States
Salary
65,650 - 118,675 USD / yearly
65,650 - 118,675 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Deskside IT support for executivesintermediate
- Mobile device support (iPhones, hotspots)intermediate
- Office 365 troubleshooting and administrationintermediate
- Hardware/software/printer troubleshootingintermediate
- ITSM ticketing systemsintermediate
- Scripting and automationintermediate
- Root cause analysisintermediate
- PKI-integrated DoD environmentsintermediate
- Customer service for VIPsintermediate
Required Qualifications
- BS with 2+ years relevant experience or equivalent (experience)
- Active Secret clearance (experience)
- Security+ Certification (experience)
- US Citizenship (experience)
- Extensive experience supporting AFDW Platinum customers (experience)
- Proven IT support for high-level DoD executives (experience)
- Impeccable behavioral and communication skills (experience)
Responsibilities
- Provide white-glove deskside support to senior Air Force leadership
- Troubleshoot hardware, software, printers, networking, and mobile devices
- Configure and deploy IT equipment including SOHO setups
- Utilize scripting/automation for customer requests under supervision
- Conduct problem solving and root cause analysis
- Liaise for residential access and external support coordination at JBA
- Maintain accurate ITSM ticketing for SLAs and trends
- Deliver after-hours support as needed
Benefits
- general: Competitive salary range $65,650 - $118,675
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) matching and retirement plans
- general: Paid time off and flexible work options
- general: Professional development and certification reimbursement
- general: Mission-critical DoD support experience
Tags & Categories
Answer 10 quick questions to check your fit for Executive Support Analyst - Careers at Leidos @ Leidos.
Related Books and Jobs