GenAI Cloud Engineer - Careers at Leidos
Leidos
GenAI Cloud Engineer - Careers at Leidos
Job Description
Join Leidos as a GenAI Cloud Engineer in Gaithersburg, MD
Leidos Civil Group seeks an early-career GenAI Contact Center Engineer to design, secure, and automate an AWS-based contact center platform leveraging Amazon Connect, Lex V2, Amazon Q in Connect, Contact Lens, Bedrock, OpenSearch, and Python Lambda functions. If you thrive in dynamic environments and refuse to settle for the status quo, this role demands your expertise in GenAI, cloud engineering, and contact center operations.
Key Responsibilities
- Deploy and manage AWS Connect services: agent onboarding/offboarding, routing profiles, security, SSO integration, and rapid network issue resolution for WebRTC voice quality.
- Enhance experiences: Develop Contact Control Panel, analyze with Contact Lens, integrate Lex V2, and track KPIs.
- Build AI proficiency: Create Python Lambdas, integrate Bedrock for AI models, and develop OpenSearch-based self-service tools, dashboards, cost monitoring, and DR capabilities.
Required Qualifications
- Bachelor’s in CS/Engineering + 3 years experience, or 7+ years equivalent.
- 2+ years Amazon Connect design/operation, including documentation and WFM/Quality collaboration.
- Proven troubleshooting: WebRTC audio, DNS/TLS/TURN/STUN, QoS/jitter/packet loss.
- Programming skills in Lambda, AI, APIs, IAM, YAML.
- Public Trust clearance eligibility; strong communication and self-management.
Why Leidos?
Pay range: $69,550 - $125,725 USD (factors include experience, skills, market data). We outthink, outbuild, and outpace—join disruptors shaping mission-critical innovation. Full-time, mid-level role in Gaithersburg, MD. Original posting: October 28, 2025. Apply now to accelerate beyond step 10.
Locations
- Gaithersburg, Maryland, United States
Salary
69,550 - 125,725 USD / yearly
69,550 - 125,725 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Amazon Connectintermediate
- Lex V2intermediate
- Amazon Q in Connectintermediate
- Contact Lensintermediate
- AWS Bedrockintermediate
- OpenSearchintermediate
- Lambda (Python)intermediate
- WebRTC/TURN/STUNintermediate
- GenAIintermediate
- IAMintermediate
- Cloud Provisioningintermediate
Required Qualifications
- Bachelor’s degree in Computer Science, Engineering, or related field and 3+ years of relevant experience; or 7+ years in lieu of degree (experience)
- 2+ years hands-on experience designing, configuring, and operating Amazon Connect contact centers (experience)
- Experience troubleshooting WebRTC voice audio quality and network diagnostics (DNS, TLS, TURN/STUN, proxy/NAT, CIDR, QoS, jitter/packet loss) (experience)
- Experience in programming (Lambda functions, AI development, cloud-based API, IAM policy, YAML) (experience)
- Ability to obtain Public Trust clearance (experience)
Responsibilities
- Build and deploy AWS Connect contact center infrastructure including agent onboarding/offboarding, routing, security profiles, and SSO integration
- Triage and resolve network issues impacting connection quality, sound quality, and latency
- Optimize agent and customer experiences using Contact Control Panel, Contact Lens analytics, Lex V2, and quality metrics/KPIs
- Develop self-service troubleshooting models with OpenSearch, monitor costs, manage disaster recovery, and build operational dashboards
- Write Python Lambda functions, integrate with AWS Bedrock, and securely manage AI models/datasets
Benefits
- general: Competitive salary range $69,550 - $125,725 USD
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) matching and retirement plans
- general: Professional development and tuition reimbursement
- general: Flexible work arrangements and paid time off
Tags & Categories
Answer 10 quick questions to check your fit for GenAI Cloud Engineer - Careers at Leidos @ Leidos.
Related Books and Jobs
GenAI Cloud Engineer - Careers at Leidos
Leidos
GenAI Cloud Engineer - Careers at Leidos
Job Description
Join Leidos as a GenAI Cloud Engineer in Gaithersburg, MD
Leidos Civil Group seeks an early-career GenAI Contact Center Engineer to design, secure, and automate an AWS-based contact center platform leveraging Amazon Connect, Lex V2, Amazon Q in Connect, Contact Lens, Bedrock, OpenSearch, and Python Lambda functions. If you thrive in dynamic environments and refuse to settle for the status quo, this role demands your expertise in GenAI, cloud engineering, and contact center operations.
Key Responsibilities
- Deploy and manage AWS Connect services: agent onboarding/offboarding, routing profiles, security, SSO integration, and rapid network issue resolution for WebRTC voice quality.
- Enhance experiences: Develop Contact Control Panel, analyze with Contact Lens, integrate Lex V2, and track KPIs.
- Build AI proficiency: Create Python Lambdas, integrate Bedrock for AI models, and develop OpenSearch-based self-service tools, dashboards, cost monitoring, and DR capabilities.
Required Qualifications
- Bachelor’s in CS/Engineering + 3 years experience, or 7+ years equivalent.
- 2+ years Amazon Connect design/operation, including documentation and WFM/Quality collaboration.
- Proven troubleshooting: WebRTC audio, DNS/TLS/TURN/STUN, QoS/jitter/packet loss.
- Programming skills in Lambda, AI, APIs, IAM, YAML.
- Public Trust clearance eligibility; strong communication and self-management.
Why Leidos?
Pay range: $69,550 - $125,725 USD (factors include experience, skills, market data). We outthink, outbuild, and outpace—join disruptors shaping mission-critical innovation. Full-time, mid-level role in Gaithersburg, MD. Original posting: October 28, 2025. Apply now to accelerate beyond step 10.
Locations
- Gaithersburg, Maryland, United States
Salary
69,550 - 125,725 USD / yearly
69,550 - 125,725 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Amazon Connectintermediate
- Lex V2intermediate
- Amazon Q in Connectintermediate
- Contact Lensintermediate
- AWS Bedrockintermediate
- OpenSearchintermediate
- Lambda (Python)intermediate
- WebRTC/TURN/STUNintermediate
- GenAIintermediate
- IAMintermediate
- Cloud Provisioningintermediate
Required Qualifications
- Bachelor’s degree in Computer Science, Engineering, or related field and 3+ years of relevant experience; or 7+ years in lieu of degree (experience)
- 2+ years hands-on experience designing, configuring, and operating Amazon Connect contact centers (experience)
- Experience troubleshooting WebRTC voice audio quality and network diagnostics (DNS, TLS, TURN/STUN, proxy/NAT, CIDR, QoS, jitter/packet loss) (experience)
- Experience in programming (Lambda functions, AI development, cloud-based API, IAM policy, YAML) (experience)
- Ability to obtain Public Trust clearance (experience)
Responsibilities
- Build and deploy AWS Connect contact center infrastructure including agent onboarding/offboarding, routing, security profiles, and SSO integration
- Triage and resolve network issues impacting connection quality, sound quality, and latency
- Optimize agent and customer experiences using Contact Control Panel, Contact Lens analytics, Lex V2, and quality metrics/KPIs
- Develop self-service troubleshooting models with OpenSearch, monitor costs, manage disaster recovery, and build operational dashboards
- Write Python Lambda functions, integrate with AWS Bedrock, and securely manage AI models/datasets
Benefits
- general: Competitive salary range $69,550 - $125,725 USD
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) matching and retirement plans
- general: Professional development and tuition reimbursement
- general: Flexible work arrangements and paid time off
Tags & Categories
Answer 10 quick questions to check your fit for GenAI Cloud Engineer - Careers at Leidos @ Leidos.
Related Books and Jobs