Help Desk Manager - Careers at Leidos
Leidos
Help Desk Manager - Careers at Leidos
Job Description
Lead the Charge as Help Desk Manager at Leidos
GxNext at Leidos seeks a dynamic Help Desk Manager to drive 24/7 technical support excellence in Chantilly, VA. Oversee a team of Level II technicians, manage workflows, and deliver superior customer service in a high-stakes environment. If you thrive on disruption and outpacing the status quo, this role demands your expertise in IT operations and leadership.
Key Responsibilities
- Direct daily operations ensuring seamless 24/7 coverage and timely issue resolution.
- Lead technicians by monitoring metrics, supporting high performance, and achieving team goals.
- Analyze trends, generate reports, and implement strategies to boost user satisfaction.
- Develop training programs, conduct coaching, and coordinate cross-departmental partnerships.
- Troubleshoot complex issues, manage escalations, and communicate with senior clients.
Basic Qualifications
- Bachelor's + 6-8 years or Master's + 2-4 years relevant experience.
- Expertise in Oracle IdAM (OAM, OUD, OIF, OID), Apache webgates, CA API Gateway.
- Proficient in Linux scripting (Shell/Bash), COTS integration, and custom development.
- Strong communication, problem-solving, and adaptability skills.
Preferred Skills
- Experience with WebLogic, Linux/UNIX, LDAPs, PKI Authentication.
Why Leidos?
We're not for the comfortable. Join a team that outthinks, outbuilds, and outpaces. Competitive pay from $116,350 - $210,325 USD, plus robust benefits. U.S. citizenship required for this position. Original posting: January 27, 2026. Apply now to shape the future of defense IT support.
Locations
- Chantilly, Virginia, United States
Salary
116,350 - 210,325 USD / yearly
116,350 - 210,325 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team leadership and managementintermediate
- Performance metrics analysisintermediate
- Linux Shell and Bash scriptingintermediate
- Oracle Identity and Access Management (IdAM)intermediate
- COTS integration and custom code developmentintermediate
- Problem-solving and decision-makingintermediate
- Strong verbal and written communicationintermediate
- Troubleshooting technical issuesintermediate
Required Qualifications
- Bachelor's degree and 6-8 years relevant experience or Master's with 2-4 years (experience)
- Intimate familiarity with Oracle IdAM suite, Apache webgates, CA API Gateway (experience)
- Experience scripting in Linux with Shell and Bash (experience)
- Deep understanding of COTS integration and custom development (experience)
- Ability to learn new software and IT concepts quickly (experience)
- Self-starter capable of team and independent work (experience)
Responsibilities
- Manage 24/7 help desk operations and lead Level II technicians
- Monitor ticket volume, performance metrics, and generate management reports
- Analyze support trends, identify improvements, and enhance service quality
- Oversee staff training, policies, and development
- Coordinate escalated off-hour issues and foster cross-functional partnerships
- Conduct weekly team meetings and 1:1 coaching
- Communicate effectively with senior-level clients
Benefits
- general: Competitive salary range $116,350 - $210,325
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) retirement savings with company match
- general: Professional development and training opportunities
- general: Generous paid time off and flexible work options
- general: Mission-driven culture with innovative projects
Tags & Categories
Answer 10 quick questions to check your fit for Help Desk Manager - Careers at Leidos @ Leidos.
Related Books and Jobs
Help Desk Manager - Careers at Leidos
Leidos
Help Desk Manager - Careers at Leidos
Job Description
Lead the Charge as Help Desk Manager at Leidos
GxNext at Leidos seeks a dynamic Help Desk Manager to drive 24/7 technical support excellence in Chantilly, VA. Oversee a team of Level II technicians, manage workflows, and deliver superior customer service in a high-stakes environment. If you thrive on disruption and outpacing the status quo, this role demands your expertise in IT operations and leadership.
Key Responsibilities
- Direct daily operations ensuring seamless 24/7 coverage and timely issue resolution.
- Lead technicians by monitoring metrics, supporting high performance, and achieving team goals.
- Analyze trends, generate reports, and implement strategies to boost user satisfaction.
- Develop training programs, conduct coaching, and coordinate cross-departmental partnerships.
- Troubleshoot complex issues, manage escalations, and communicate with senior clients.
Basic Qualifications
- Bachelor's + 6-8 years or Master's + 2-4 years relevant experience.
- Expertise in Oracle IdAM (OAM, OUD, OIF, OID), Apache webgates, CA API Gateway.
- Proficient in Linux scripting (Shell/Bash), COTS integration, and custom development.
- Strong communication, problem-solving, and adaptability skills.
Preferred Skills
- Experience with WebLogic, Linux/UNIX, LDAPs, PKI Authentication.
Why Leidos?
We're not for the comfortable. Join a team that outthinks, outbuilds, and outpaces. Competitive pay from $116,350 - $210,325 USD, plus robust benefits. U.S. citizenship required for this position. Original posting: January 27, 2026. Apply now to shape the future of defense IT support.
Locations
- Chantilly, Virginia, United States
Salary
116,350 - 210,325 USD / yearly
116,350 - 210,325 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team leadership and managementintermediate
- Performance metrics analysisintermediate
- Linux Shell and Bash scriptingintermediate
- Oracle Identity and Access Management (IdAM)intermediate
- COTS integration and custom code developmentintermediate
- Problem-solving and decision-makingintermediate
- Strong verbal and written communicationintermediate
- Troubleshooting technical issuesintermediate
Required Qualifications
- Bachelor's degree and 6-8 years relevant experience or Master's with 2-4 years (experience)
- Intimate familiarity with Oracle IdAM suite, Apache webgates, CA API Gateway (experience)
- Experience scripting in Linux with Shell and Bash (experience)
- Deep understanding of COTS integration and custom development (experience)
- Ability to learn new software and IT concepts quickly (experience)
- Self-starter capable of team and independent work (experience)
Responsibilities
- Manage 24/7 help desk operations and lead Level II technicians
- Monitor ticket volume, performance metrics, and generate management reports
- Analyze support trends, identify improvements, and enhance service quality
- Oversee staff training, policies, and development
- Coordinate escalated off-hour issues and foster cross-functional partnerships
- Conduct weekly team meetings and 1:1 coaching
- Communicate effectively with senior-level clients
Benefits
- general: Competitive salary range $116,350 - $210,325
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) retirement savings with company match
- general: Professional development and training opportunities
- general: Generous paid time off and flexible work options
- general: Mission-driven culture with innovative projects
Tags & Categories
Answer 10 quick questions to check your fit for Help Desk Manager - Careers at Leidos @ Leidos.
Related Books and Jobs