Help Desk Tier 2 / Tier 3 - Careers at Leidos
Leidos
Help Desk Tier 2 / Tier 3 - Careers at Leidos
Job Description
Join Leidos' Decision Advantage Team as Help Desk Tier 2/3
Leidos seeks experienced Help Desk Tier 2 and Tier 3 professionals for our Orlando, FL office supporting Department of the Air Force Battle Network infrastructure. This 100% onsite role requires an active Secret clearance with TS/SCI eligibility. Compensation matches experience level in the $59,150-$106,925 range.
Primary Responsibilities
- Perform in-depth incident analysis on escalated Tier 1 alerts, investigating malware, phishing, and intrusions.
- Proactively hunt threats using IoCs, APT detection, and threat intelligence feeds.
- Monitor networks and SIEM platforms for anomalies, correlating events for pattern detection.
- Conduct vulnerability assessments with Nessus/Qualys/OpenVAS and drive remediation.
- Manage escalations, document incidents comprehensively, and produce post-incident reports.
- Verify security tools, ensure log ingestion, prioritize incidents by impact, and update procedures.
Basic Qualifications
Tier 2: Bachelor's + 2-4 years or Master's + <2 years; Security+, CEH, Cisco CyberOps, Microsoft Security certs.
Tier 3: Bachelor's + 4-8 years or Master's + 2-6 years; same certifications required.
All candidates need MS Office/M365 experience, customer-facing skills, and handling of sensitive Government data. Work under moderate supervision, attend daily briefings, and contribute to system maturation.
Why Leidos?
Join #TeamLeidos for mission-critical defense work with growth opportunities in cybersecurity operations. Apply if you thrive in high-stakes environments protecting Air Force networks.
Locations
- Orlando, Florida, United States
Salary
59,150 - 106,925 USD / yearly
59,150 - 106,925 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- SIEM Platformsintermediate
- Incident Analysis & Responseintermediate
- Threat Huntingintermediate
- Network Monitoringintermediate
- Vulnerability Management (Nessus, Qualys)intermediate
- Root Cause Analysisintermediate
- Cisco CyberOpsintermediate
- Certified Ethical Hacker (CEH)intermediate
- CompTIA Security+intermediate
- Microsoft Security Complianceintermediate
Required Qualifications
- Active Secret clearance with TS/SCI eligibility (experience)
- Bachelor's in CS/IT/Cybersecurity + 2-8 years experience (Tier dependent) (experience)
- CompTIA Security+ or DoD 8140 Intermediate (experience)
- Certified Ethical Hacker (CEH) (experience)
- Cisco Certified CyberOps (experience)
- Microsoft Certified: Security, Compliance & Identity Fundamentals (experience)
- MS Office/M365 proficiency (experience)
- Sensitive data handling experience (experience)
Responsibilities
- Analyze escalated Tier 1 security incidents and perform root cause analysis
- Conduct proactive threat hunting using IoCs and threat intelligence
- Monitor network traffic and logs via SIEM for anomalies
- Manage escalations to Tier 3/management with detailed documentation
- Perform vulnerability scans and collaborate on remediation
- Verify security tools, logs, and alerts ingestion
- Document incidents, prepare reports, and update policies/procedures
- Attend briefings on threats, updates, and operational goals
Benefits
- general: Competitive salary $59,150-$106,925
- general: Comprehensive health, dental, vision insurance
- general: 401(k) matching and retirement plans
- general: Paid time off and holiday pay
- general: Professional development and certification reimbursement
- general: Employee stock purchase plan
- general: Flexible spending accounts
- general: Life and disability insurance
Tags & Categories
Answer 10 quick questions to check your fit for Help Desk Tier 2 / Tier 3 - Careers at Leidos @ Leidos.
Related Books and Jobs
Help Desk Tier 2 / Tier 3 - Careers at Leidos
Leidos
Help Desk Tier 2 / Tier 3 - Careers at Leidos
Job Description
Join Leidos' Decision Advantage Team as Help Desk Tier 2/3
Leidos seeks experienced Help Desk Tier 2 and Tier 3 professionals for our Orlando, FL office supporting Department of the Air Force Battle Network infrastructure. This 100% onsite role requires an active Secret clearance with TS/SCI eligibility. Compensation matches experience level in the $59,150-$106,925 range.
Primary Responsibilities
- Perform in-depth incident analysis on escalated Tier 1 alerts, investigating malware, phishing, and intrusions.
- Proactively hunt threats using IoCs, APT detection, and threat intelligence feeds.
- Monitor networks and SIEM platforms for anomalies, correlating events for pattern detection.
- Conduct vulnerability assessments with Nessus/Qualys/OpenVAS and drive remediation.
- Manage escalations, document incidents comprehensively, and produce post-incident reports.
- Verify security tools, ensure log ingestion, prioritize incidents by impact, and update procedures.
Basic Qualifications
Tier 2: Bachelor's + 2-4 years or Master's + <2 years; Security+, CEH, Cisco CyberOps, Microsoft Security certs.
Tier 3: Bachelor's + 4-8 years or Master's + 2-6 years; same certifications required.
All candidates need MS Office/M365 experience, customer-facing skills, and handling of sensitive Government data. Work under moderate supervision, attend daily briefings, and contribute to system maturation.
Why Leidos?
Join #TeamLeidos for mission-critical defense work with growth opportunities in cybersecurity operations. Apply if you thrive in high-stakes environments protecting Air Force networks.
Locations
- Orlando, Florida, United States
Salary
59,150 - 106,925 USD / yearly
59,150 - 106,925 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- SIEM Platformsintermediate
- Incident Analysis & Responseintermediate
- Threat Huntingintermediate
- Network Monitoringintermediate
- Vulnerability Management (Nessus, Qualys)intermediate
- Root Cause Analysisintermediate
- Cisco CyberOpsintermediate
- Certified Ethical Hacker (CEH)intermediate
- CompTIA Security+intermediate
- Microsoft Security Complianceintermediate
Required Qualifications
- Active Secret clearance with TS/SCI eligibility (experience)
- Bachelor's in CS/IT/Cybersecurity + 2-8 years experience (Tier dependent) (experience)
- CompTIA Security+ or DoD 8140 Intermediate (experience)
- Certified Ethical Hacker (CEH) (experience)
- Cisco Certified CyberOps (experience)
- Microsoft Certified: Security, Compliance & Identity Fundamentals (experience)
- MS Office/M365 proficiency (experience)
- Sensitive data handling experience (experience)
Responsibilities
- Analyze escalated Tier 1 security incidents and perform root cause analysis
- Conduct proactive threat hunting using IoCs and threat intelligence
- Monitor network traffic and logs via SIEM for anomalies
- Manage escalations to Tier 3/management with detailed documentation
- Perform vulnerability scans and collaborate on remediation
- Verify security tools, logs, and alerts ingestion
- Document incidents, prepare reports, and update policies/procedures
- Attend briefings on threats, updates, and operational goals
Benefits
- general: Competitive salary $59,150-$106,925
- general: Comprehensive health, dental, vision insurance
- general: 401(k) matching and retirement plans
- general: Paid time off and holiday pay
- general: Professional development and certification reimbursement
- general: Employee stock purchase plan
- general: Flexible spending accounts
- general: Life and disability insurance
Tags & Categories
Answer 10 quick questions to check your fit for Help Desk Tier 2 / Tier 3 - Careers at Leidos @ Leidos.
Related Books and Jobs