ICAM Engineering Support Staff 24x7 - Careers at Leidos
Leidos
ICAM Engineering Support Staff 24x7 - Careers at Leidos
Job Description
ICAM Engineering Support Staff 24x7 - Join Leidos National Security Team
Leidos seeks a skilled ICAM Engineering Support Staff for 24x7 operations in Hanover, MD, supporting critical Identity, Credential, and Access Management (ICAM) systems within our Cyber & Analytics Business Area. Be part of a team driving Security Engineering, Computer Network Operations, SIGINT, and Cryptographic Key Management for national security missions.
Primary Responsibilities
- Monitor ICAM systems ensuring 24x7 operational performance.
- Deliver Tier 1 & Tier 2 troubleshooting for authentication and access issues.
- Guide end-users through access resolutions and support developers on REST services.
- Handle tickets in JIRA, engaging via email, chat, and phone.
- Maintain Confluence documentation and train customers on best practices.
- Collaborate independently to analyze needs and innovate solutions.
Basic Qualifications
- Active TS/SCI with polygraph clearance required.
- Bachelor’s in Systems Engineering, Computer Science, or equivalent (or 12+ years experience).
- 7+ years as System Engineer on complex programs.
Desired Skills & Abilities
- PKI, ABAC, Entitlements Management, LDAP, SQL, RESTful services, JIRA, Linux.
- Customer support experience; strong independent problem-solving.
Leidos offers competitive pay ($87,100 - $157,450), PTO, 401K match, flexible schedules, and career growth. Disrupt the status quo with us—apply now for boundless opportunities in national security.
Locations
- Hanover, Maryland, United States
Salary
87,100 - 157,450 USD / yearly
87,100 - 157,450 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ICAM Systems Monitoringintermediate
- Tier 1 & Tier 2 Supportintermediate
- RESTful Services Troubleshootingintermediate
- JIRA Ticket Managementintermediate
- Public Key Infrastructure (PKI)intermediate
- Attribute Based Access Control (ABAC)intermediate
- LDAP Directoriesintermediate
- SQL Database Queryingintermediate
- Linux Operating Systemsintermediate
Required Qualifications
- Active TS/SCI clearance with polygraph (experience)
- Bachelor’s degree in Systems Engineering, Computer Science, or related field (or 12 years equivalent experience) (experience)
- Minimum 7 years System Engineering experience on comparable programs (experience)
- Strong analytical and problem-solving skills (experience)
- Experience with customer support via email, chat, phone (experience)
Responsibilities
- Monitor ICAM systems for continuous operational performance
- Provide Tier 1 & Tier 2 support for access and authentication issues
- Assist end-users in resolving access challenges
- Support development teams with RESTful services diagnostics
- Manage support tickets using JIRA and communicate via email, chat, phone
- Document processes and update Confluence pages
- Train customers on software functionalities and best practices
- Collaborate with customers to define solutions
- Work independently adapting to evolving technologies
Benefits
- general: Paid Time Off
- general: 11 Paid Holidays
- general: 401K with 6% company match and immediate vesting
- general: Flexible Schedules
- general: Discounted Stock Purchase Plans
- general: Technical Upskilling
- general: Education and Training Support
- general: Parental Paid Leave
Tags & Categories
Answer 10 quick questions to check your fit for ICAM Engineering Support Staff 24x7 - Careers at Leidos @ Leidos.
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ICAM Engineering Support Staff 24x7 - Careers at Leidos
Leidos
ICAM Engineering Support Staff 24x7 - Careers at Leidos
Job Description
ICAM Engineering Support Staff 24x7 - Join Leidos National Security Team
Leidos seeks a skilled ICAM Engineering Support Staff for 24x7 operations in Hanover, MD, supporting critical Identity, Credential, and Access Management (ICAM) systems within our Cyber & Analytics Business Area. Be part of a team driving Security Engineering, Computer Network Operations, SIGINT, and Cryptographic Key Management for national security missions.
Primary Responsibilities
- Monitor ICAM systems ensuring 24x7 operational performance.
- Deliver Tier 1 & Tier 2 troubleshooting for authentication and access issues.
- Guide end-users through access resolutions and support developers on REST services.
- Handle tickets in JIRA, engaging via email, chat, and phone.
- Maintain Confluence documentation and train customers on best practices.
- Collaborate independently to analyze needs and innovate solutions.
Basic Qualifications
- Active TS/SCI with polygraph clearance required.
- Bachelor’s in Systems Engineering, Computer Science, or equivalent (or 12+ years experience).
- 7+ years as System Engineer on complex programs.
Desired Skills & Abilities
- PKI, ABAC, Entitlements Management, LDAP, SQL, RESTful services, JIRA, Linux.
- Customer support experience; strong independent problem-solving.
Leidos offers competitive pay ($87,100 - $157,450), PTO, 401K match, flexible schedules, and career growth. Disrupt the status quo with us—apply now for boundless opportunities in national security.
Locations
- Hanover, Maryland, United States
Salary
87,100 - 157,450 USD / yearly
87,100 - 157,450 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ICAM Systems Monitoringintermediate
- Tier 1 & Tier 2 Supportintermediate
- RESTful Services Troubleshootingintermediate
- JIRA Ticket Managementintermediate
- Public Key Infrastructure (PKI)intermediate
- Attribute Based Access Control (ABAC)intermediate
- LDAP Directoriesintermediate
- SQL Database Queryingintermediate
- Linux Operating Systemsintermediate
Required Qualifications
- Active TS/SCI clearance with polygraph (experience)
- Bachelor’s degree in Systems Engineering, Computer Science, or related field (or 12 years equivalent experience) (experience)
- Minimum 7 years System Engineering experience on comparable programs (experience)
- Strong analytical and problem-solving skills (experience)
- Experience with customer support via email, chat, phone (experience)
Responsibilities
- Monitor ICAM systems for continuous operational performance
- Provide Tier 1 & Tier 2 support for access and authentication issues
- Assist end-users in resolving access challenges
- Support development teams with RESTful services diagnostics
- Manage support tickets using JIRA and communicate via email, chat, phone
- Document processes and update Confluence pages
- Train customers on software functionalities and best practices
- Collaborate with customers to define solutions
- Work independently adapting to evolving technologies
Benefits
- general: Paid Time Off
- general: 11 Paid Holidays
- general: 401K with 6% company match and immediate vesting
- general: Flexible Schedules
- general: Discounted Stock Purchase Plans
- general: Technical Upskilling
- general: Education and Training Support
- general: Parental Paid Leave
Tags & Categories
Answer 10 quick questions to check your fit for ICAM Engineering Support Staff 24x7 - Careers at Leidos @ Leidos.
Related Books and Jobs