ICAM Engineering Support Staff 24x7 - Careers at Leidos
Leidos
ICAM Engineering Support Staff 24x7 - Careers at Leidos
Job Description
ICAM Engineering Support Staff 24x7 - Join Leidos National Security Sector
Leidos seeks a skilled ICAM Engineering Support Staff for 24x7 operations in our Cyber & Analytics Business Area. Support critical Identity, Credential, and Access Management (ICAM) systems in a high-stakes Operations Center environment. Monitor systems, deliver Tier 1 & Tier 2 support, and assist customers integrating with Enterprise ICAM services. Ideal for analytical problem-solvers who thrive independently.
Primary Responsibilities
- Monitor ICAM systems ensuring 24x7 operational performance.
- Troubleshoot and resolve Tier 1 & Tier 2 access/authentication issues.
- Guide end-users through access resolutions.
- Diagnose RESTful services issues for development teams.
- Manage JIRA tickets with email, chat, and phone communication.
- Maintain Confluence documentation for enhanced support.
- Train customers on functionalities and best practices.
- Collaborate to define customer-driven solutions.
- Adapt quickly to new technologies independently.
Basic Qualifications
- Active TS/SCI with polygraph (required upfront).
- Bachelor’s in Systems Engineering, Computer Science, or related (or 12+ years experience).
- 7+ years System Engineering on complex programs.
Desired Skills
- PKI, ABAC, Entitlements Management, LDAP, SQL, RESTful services.
- Ticket systems (JIRA), Linux OS, customer support experience.
Why Leidos?
Competitive pay ($87,100 - $157,450), PTO, 11 holidays, 401K match, flexible schedules, education support, and more. Disrupt the status quo in national security—apply now.
Locations
- Hanover, Maryland, United States
Salary
87,100 - 157,450 USD / yearly
87,100 - 157,450 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ICAM Systems Monitoringintermediate
- Tier 1 & Tier 2 Supportintermediate
- RESTful Services Troubleshootingintermediate
- JIRA Ticket Managementintermediate
- Public Key Infrastructure (PKI)intermediate
- Attribute Based Access Control (ABAC)intermediate
- LDAP Directoriesintermediate
- SQL Database Queryingintermediate
- Linux Operating Systemsintermediate
Required Qualifications
- Active TS/SCI clearance with polygraph (experience)
- Bachelor’s degree in Systems Engineering, Computer Science, or related field (or 12 years equivalent experience) (experience)
- Minimum 7 years System Engineering experience on comparable programs (experience)
- Strong analytical and problem-solving skills (experience)
- Experience with customer support via email, chat, phone (experience)
Responsibilities
- Monitor ICAM systems for continuous operational performance
- Provide Tier 1 & Tier 2 support for access and authentication issues
- Assist end-users in resolving access challenges
- Support development teams with RESTful services diagnostics
- Manage support tickets using JIRA and communicate via email, chat, phone
- Document processes and update Confluence pages
- Train customers on software functionalities and best practices
- Collaborate with customers to define solutions
- Work independently adapting to evolving technologies
Benefits
- general: Paid Time Off
- general: 11 Paid Holidays
- general: 401K with 6% company match and immediate vesting
- general: Flexible Schedules
- general: Discounted Stock Purchase Plans
- general: Technical Upskilling
- general: Education and Training Support
- general: Parental Paid Leave
Tags & Categories
Answer 10 quick questions to check your fit for ICAM Engineering Support Staff 24x7 - Careers at Leidos @ Leidos.
Related Books and Jobs
ICAM Engineering Support Staff 24x7 - Careers at Leidos
Leidos
ICAM Engineering Support Staff 24x7 - Careers at Leidos
Job Description
ICAM Engineering Support Staff 24x7 - Join Leidos National Security Sector
Leidos seeks a skilled ICAM Engineering Support Staff for 24x7 operations in our Cyber & Analytics Business Area. Support critical Identity, Credential, and Access Management (ICAM) systems in a high-stakes Operations Center environment. Monitor systems, deliver Tier 1 & Tier 2 support, and assist customers integrating with Enterprise ICAM services. Ideal for analytical problem-solvers who thrive independently.
Primary Responsibilities
- Monitor ICAM systems ensuring 24x7 operational performance.
- Troubleshoot and resolve Tier 1 & Tier 2 access/authentication issues.
- Guide end-users through access resolutions.
- Diagnose RESTful services issues for development teams.
- Manage JIRA tickets with email, chat, and phone communication.
- Maintain Confluence documentation for enhanced support.
- Train customers on functionalities and best practices.
- Collaborate to define customer-driven solutions.
- Adapt quickly to new technologies independently.
Basic Qualifications
- Active TS/SCI with polygraph (required upfront).
- Bachelor’s in Systems Engineering, Computer Science, or related (or 12+ years experience).
- 7+ years System Engineering on complex programs.
Desired Skills
- PKI, ABAC, Entitlements Management, LDAP, SQL, RESTful services.
- Ticket systems (JIRA), Linux OS, customer support experience.
Why Leidos?
Competitive pay ($87,100 - $157,450), PTO, 11 holidays, 401K match, flexible schedules, education support, and more. Disrupt the status quo in national security—apply now.
Locations
- Hanover, Maryland, United States
Salary
87,100 - 157,450 USD / yearly
87,100 - 157,450 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ICAM Systems Monitoringintermediate
- Tier 1 & Tier 2 Supportintermediate
- RESTful Services Troubleshootingintermediate
- JIRA Ticket Managementintermediate
- Public Key Infrastructure (PKI)intermediate
- Attribute Based Access Control (ABAC)intermediate
- LDAP Directoriesintermediate
- SQL Database Queryingintermediate
- Linux Operating Systemsintermediate
Required Qualifications
- Active TS/SCI clearance with polygraph (experience)
- Bachelor’s degree in Systems Engineering, Computer Science, or related field (or 12 years equivalent experience) (experience)
- Minimum 7 years System Engineering experience on comparable programs (experience)
- Strong analytical and problem-solving skills (experience)
- Experience with customer support via email, chat, phone (experience)
Responsibilities
- Monitor ICAM systems for continuous operational performance
- Provide Tier 1 & Tier 2 support for access and authentication issues
- Assist end-users in resolving access challenges
- Support development teams with RESTful services diagnostics
- Manage support tickets using JIRA and communicate via email, chat, phone
- Document processes and update Confluence pages
- Train customers on software functionalities and best practices
- Collaborate with customers to define solutions
- Work independently adapting to evolving technologies
Benefits
- general: Paid Time Off
- general: 11 Paid Holidays
- general: 401K with 6% company match and immediate vesting
- general: Flexible Schedules
- general: Discounted Stock Purchase Plans
- general: Technical Upskilling
- general: Education and Training Support
- general: Parental Paid Leave
Tags & Categories
Answer 10 quick questions to check your fit for ICAM Engineering Support Staff 24x7 - Careers at Leidos @ Leidos.
Related Books and Jobs