Incident Manager - Careers at Leidos
Leidos
Incident Manager - Careers at Leidos
Job Description
Join Leidos as an Incident Manager in Alice Springs
At Leidos, our Digital Modernization Sector delivers cutting-edge solutions through diverse, talented teams committed to customer success, community impact, and sustainable practices. Guided by our Mission, Vision, and Values, we foster an empowering environment with career mobility, development opportunities, and rewarding relationships with supportive leaders and colleagues. If you thrive in dynamic settings, this Incident Manager role in Alice Springs, Northern Territory, is your next challenge.
Key Responsibilities
Oversee the full incident management lifecycle: record, classify, and restore IT services swiftly. Analyze trends to eliminate root causes, produce performance reports, and initiate proactive fixes for network interruptions. Facilitate technical meetings, postmortems, and root cause governance. Manage Major Incidents as the primary point of contact, escalating to Tier 2/3 teams, verifying resolutions in ITSM tools like ServiceNow or Remedy, and ensuring SLA/OLA compliance. Create knowledge articles, document troubleshooting, and associate incidents with changes, problems, and known errors. Expect travel to remote sites at least biannually.
Required Skills & Qualifications
DoD 8140 IAT Level 2 compliance, ITIL expertise in Incident/Problem/Change Management, and hands-on ITSM experience. Excel in autonomous work, high-pressure coordination, trend analysis, and root cause resolution. Strong communication, analytical skills, and familiarity with enterprise IT, networks, and systems administration required. 10+ years experience (Bachelor's +6, Associate's +8, HS +10).
Why Leidos?
Thrive in a values-driven culture prioritizing integrity, innovation, and people. Enjoy professional growth, collaborative teams, and impactful work supporting critical missions. Your career's most important work starts here.
Locations
- Alice Springs, Northern Territory, Australia
Salary
140,000 - 180,000 AUD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- DoD 8140 Information Assurance Technical (IAT) Level 2 complianceintermediate
- Strong written and interpersonal communication skillsintermediate
- Autonomous work with minimal supervisionintermediate
- ITIL-compliant Incident, Problem, and Change Management experienceintermediate
- Hands-on proficiency with ITSM tools (ServiceNow, Remedy, or equivalent)intermediate
- Major Incident bridge management and cross-team coordination under pressureintermediate
- Analytical and root cause problem-solving skillsintermediate
- Incident trend analysis reporting and proactive recommendationsintermediate
- Familiarity with network infrastructure, system administration, and enterprise ITintermediate
Required Qualifications
- 10 years combined experience/education: Bachelor's + 6 years, Associate's + 8 years, or HS + 10 years (experience)
- Demonstrated ITIL best practices in Incident and Problem Management (experience)
- Proven experience generating and interpreting incident trend reports (experience)
- Ability to travel to remote locations at least once every six months (experience)
Responsibilities
- Analyze and report incident trends to eliminate root causes and prevent service interruptions
- Produce statistics and reports on repeat incidents, process performance, and SLA adherence
- Record, classify, assign, and own incidents throughout lifecycle using ITSM tools
- Facilitate technical meetings, postmortem investigations, and root cause governance
- Escalate and manage Major Incidents as primary point of contact, verifying resolutions
- Create knowledge articles, document troubleshooting, and associate related records
- Monitor queues to ensure SLA/OLA compliance and coordinate Tier 2/3 support
Benefits
- general: Career enrichment through mobility and professional development opportunities
- general: Supportive supervisors and collaborative relationships with talented colleagues
- general: Commitment to sustainable practices and community contributions
- general: Empowering work environment focused on customer success and innovation
- general: Guided by Leidos Mission, Vision, and Values for ethical business practices
Tags & Categories
Answer 10 quick questions to check your fit for Incident Manager - Careers at Leidos @ Leidos.
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Incident Manager - Careers at Leidos
Leidos
Incident Manager - Careers at Leidos
Job Description
Join Leidos as an Incident Manager in Alice Springs
At Leidos, our Digital Modernization Sector delivers cutting-edge solutions through diverse, talented teams committed to customer success, community impact, and sustainable practices. Guided by our Mission, Vision, and Values, we foster an empowering environment with career mobility, development opportunities, and rewarding relationships with supportive leaders and colleagues. If you thrive in dynamic settings, this Incident Manager role in Alice Springs, Northern Territory, is your next challenge.
Key Responsibilities
Oversee the full incident management lifecycle: record, classify, and restore IT services swiftly. Analyze trends to eliminate root causes, produce performance reports, and initiate proactive fixes for network interruptions. Facilitate technical meetings, postmortems, and root cause governance. Manage Major Incidents as the primary point of contact, escalating to Tier 2/3 teams, verifying resolutions in ITSM tools like ServiceNow or Remedy, and ensuring SLA/OLA compliance. Create knowledge articles, document troubleshooting, and associate incidents with changes, problems, and known errors. Expect travel to remote sites at least biannually.
Required Skills & Qualifications
DoD 8140 IAT Level 2 compliance, ITIL expertise in Incident/Problem/Change Management, and hands-on ITSM experience. Excel in autonomous work, high-pressure coordination, trend analysis, and root cause resolution. Strong communication, analytical skills, and familiarity with enterprise IT, networks, and systems administration required. 10+ years experience (Bachelor's +6, Associate's +8, HS +10).
Why Leidos?
Thrive in a values-driven culture prioritizing integrity, innovation, and people. Enjoy professional growth, collaborative teams, and impactful work supporting critical missions. Your career's most important work starts here.
Locations
- Alice Springs, Northern Territory, Australia
Salary
140,000 - 180,000 AUD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- DoD 8140 Information Assurance Technical (IAT) Level 2 complianceintermediate
- Strong written and interpersonal communication skillsintermediate
- Autonomous work with minimal supervisionintermediate
- ITIL-compliant Incident, Problem, and Change Management experienceintermediate
- Hands-on proficiency with ITSM tools (ServiceNow, Remedy, or equivalent)intermediate
- Major Incident bridge management and cross-team coordination under pressureintermediate
- Analytical and root cause problem-solving skillsintermediate
- Incident trend analysis reporting and proactive recommendationsintermediate
- Familiarity with network infrastructure, system administration, and enterprise ITintermediate
Required Qualifications
- 10 years combined experience/education: Bachelor's + 6 years, Associate's + 8 years, or HS + 10 years (experience)
- Demonstrated ITIL best practices in Incident and Problem Management (experience)
- Proven experience generating and interpreting incident trend reports (experience)
- Ability to travel to remote locations at least once every six months (experience)
Responsibilities
- Analyze and report incident trends to eliminate root causes and prevent service interruptions
- Produce statistics and reports on repeat incidents, process performance, and SLA adherence
- Record, classify, assign, and own incidents throughout lifecycle using ITSM tools
- Facilitate technical meetings, postmortem investigations, and root cause governance
- Escalate and manage Major Incidents as primary point of contact, verifying resolutions
- Create knowledge articles, document troubleshooting, and associate related records
- Monitor queues to ensure SLA/OLA compliance and coordinate Tier 2/3 support
Benefits
- general: Career enrichment through mobility and professional development opportunities
- general: Supportive supervisors and collaborative relationships with talented colleagues
- general: Commitment to sustainable practices and community contributions
- general: Empowering work environment focused on customer success and innovation
- general: Guided by Leidos Mission, Vision, and Values for ethical business practices
Tags & Categories
Answer 10 quick questions to check your fit for Incident Manager - Careers at Leidos @ Leidos.
Related Books and Jobs