Incident Manager - Careers at Leidos
Leidos
Incident Manager - Careers at Leidos
Job Description
Do Work That Matters with Leidos Australia
Leidos Australia delivers cutting-edge IT and airborne solutions protecting and advancing the Australian way of life. Join our 2000 local experts on the Centralised Processing (CP) program within the Department of Defence, supporting Australia's largest private cloud network with IaaS, PaaS, and SaaS services.
Your Role as Incident Manager
Elevate your career in a fast-paced team of Incident Managers, collaborating with system engineers and IT professionals to resolve complex challenges. Handle day-to-day incident management, command Major Incidents, ensure SLA compliance, and contribute to Post Incident Reviews. Engage with technical SMEs and all management levels while participating in a 24x7 on-call roster.
Key Responsibilities
- Chair technical bridge calls, coordinating internal/external stakeholders for resolution within SLAs.
- Manage priority incidents with urgency, maintaining accurate records and outage tracking.
- Deliver clear, empathetic communication throughout the incident lifecycle.
- Collaborate on SOP development and continuous improvement.
- Contribute to post-incident reporting, service analysis, and rotating roster duties.
Required Qualifications & Experience
- Service Desk/Incident Management experience with broad technical knowledge.
- ServiceNow familiarity advantageous; strong analytical skills and attention to detail.
- Proven multitasking, prioritisation, dependency/risk identification.
- Excellent communication for engaging all stakeholder levels.
- Strong interpersonal skills for cross-team relationships.
Mandatory: Australian Citizen with NV-1 clearance (NV-2 uplift option).
Why Leidos?
Family Friendly certified, inclusive workplace valuing diversity. Join advocacy groups like Women and Allies Network, Pride+, and more. Equal opportunities for all, including Aboriginal/Torres Strait Islanders, people with disabilities, and veterans. Visit our careers page for culture insights.
Locations
- Canberra, Australian Capital Territory, Australia
Salary
130,000 - 160,000 AUD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Incident Managementintermediate
- ServiceNowintermediate
- Stakeholder Communicationintermediate
- Technical Bridge Coordinationintermediate
- SLA Complianceintermediate
- Process Improvementintermediate
Required Qualifications
- Australian Citizen with NV-1 Security Clearance (NV-2 uplift option) (experience)
- Experience in Service Desk or Incident Management (experience)
- Strong Technical Understanding Across Domains (experience)
- Excellent Verbal and Written Communication (experience)
- Ability to Manage Multiple Tasks and Prioritise (experience)
Responsibilities
- Chair technical bridge calls and coordinate stakeholders for timely incident resolution
- Manage priority incidents ensuring SLA compliance and high-quality records
- Provide clear communication to stakeholders with customer service focus
- Support development and improvement of SOPs
- Participate in 24x7 on-call roster and post-incident reviews
Benefits
- general: Family Friendly certified workplace
- general: Inclusive culture with advocacy groups (Women and Allies, Young Professionals, etc.)
- general: Work on high-impact Defence ICT program
- general: Career elevation in fast-paced team environment
- general: Support for diverse team members and equal opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Incident Manager - Careers at Leidos @ Leidos.
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Incident Manager - Careers at Leidos
Leidos
Incident Manager - Careers at Leidos
Job Description
Do Work That Matters with Leidos Australia
Leidos Australia delivers cutting-edge IT and airborne solutions protecting and advancing the Australian way of life. Join our 2000 local experts on the Centralised Processing (CP) program within the Department of Defence, supporting Australia's largest private cloud network with IaaS, PaaS, and SaaS services.
Your Role as Incident Manager
Elevate your career in a fast-paced team of Incident Managers, collaborating with system engineers and IT professionals to resolve complex challenges. Handle day-to-day incident management, command Major Incidents, ensure SLA compliance, and contribute to Post Incident Reviews. Engage with technical SMEs and all management levels while participating in a 24x7 on-call roster.
Key Responsibilities
- Chair technical bridge calls, coordinating internal/external stakeholders for resolution within SLAs.
- Manage priority incidents with urgency, maintaining accurate records and outage tracking.
- Deliver clear, empathetic communication throughout the incident lifecycle.
- Collaborate on SOP development and continuous improvement.
- Contribute to post-incident reporting, service analysis, and rotating roster duties.
Required Qualifications & Experience
- Service Desk/Incident Management experience with broad technical knowledge.
- ServiceNow familiarity advantageous; strong analytical skills and attention to detail.
- Proven multitasking, prioritisation, dependency/risk identification.
- Excellent communication for engaging all stakeholder levels.
- Strong interpersonal skills for cross-team relationships.
Mandatory: Australian Citizen with NV-1 clearance (NV-2 uplift option).
Why Leidos?
Family Friendly certified, inclusive workplace valuing diversity. Join advocacy groups like Women and Allies Network, Pride+, and more. Equal opportunities for all, including Aboriginal/Torres Strait Islanders, people with disabilities, and veterans. Visit our careers page for culture insights.
Locations
- Canberra, Australian Capital Territory, Australia
Salary
130,000 - 160,000 AUD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Incident Managementintermediate
- ServiceNowintermediate
- Stakeholder Communicationintermediate
- Technical Bridge Coordinationintermediate
- SLA Complianceintermediate
- Process Improvementintermediate
Required Qualifications
- Australian Citizen with NV-1 Security Clearance (NV-2 uplift option) (experience)
- Experience in Service Desk or Incident Management (experience)
- Strong Technical Understanding Across Domains (experience)
- Excellent Verbal and Written Communication (experience)
- Ability to Manage Multiple Tasks and Prioritise (experience)
Responsibilities
- Chair technical bridge calls and coordinate stakeholders for timely incident resolution
- Manage priority incidents ensuring SLA compliance and high-quality records
- Provide clear communication to stakeholders with customer service focus
- Support development and improvement of SOPs
- Participate in 24x7 on-call roster and post-incident reviews
Benefits
- general: Family Friendly certified workplace
- general: Inclusive culture with advocacy groups (Women and Allies, Young Professionals, etc.)
- general: Work on high-impact Defence ICT program
- general: Career elevation in fast-paced team environment
- general: Support for diverse team members and equal opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Incident Manager - Careers at Leidos @ Leidos.
Related Books and Jobs