Mac Support Technician - Careers at Leidos
Leidos
Mac Support Technician - Careers at Leidos
Job Description
Join Leidos as a Mac Support Technician in Baltimore, MD
Leidos seeks a skilled Mac Support Technician to drive the Social Security Administration’s (SSA) Digital Modernization Strategy. Support high-performing teams delivering deskside MacBook assistance to onsite and remote staff, impacting 65 million American lives monthly. This on-site role in Woodlawn, MD requires 5 days/week commitment.
Team Culture & Growth
Thrive in an employee-first environment prioritizing career development, flexibility, and well-being. Collaborate in inclusive teams with ownership, urgency, and innovation. Enjoy dedicated mentorship, one-on-one coaching, and projects tailored to your strengths for rapid skill growth.
Day-to-Day Impact
- Leverage problem-solving for onsite/remote troubleshooting.
- Handle MacBook hardware/software acquisition, installation, testing.
- Manage inventory tracking and reviews.
- Create documentation on ServiceNow, Confluence, SharePoint.
- Deliver clear briefings to stakeholders.
Basic Qualifications
- Bachelor’s in CS/engineering (or equivalent); 2+ years MacBook install/config/imaging.
- 2+ years macOS/Jamf Pro support and remote customer service.
- Public Trust clearance eligibility.
Skills to Shine
- Jamf Pro expertise (enrollment, deployment, troubleshooting).
- macOS/iOS/iPadOS patch/update troubleshooting.
- Active Directory management; imaging/deploying Apple devices.
Find your 'Why' with Leidos—join a mission making life-changing differences!
Locations
- Baltimore, Maryland, United States
Salary
50,700 - 91,650 USD / yearly
50,700 - 91,650 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- macOS Support (Tahoe, Sequoia)intermediate
- Jamf Pro (device enrollment, software deployment, remote troubleshooting)intermediate
- Hardware and Software Installation/Configurationintermediate
- Incident/Ticketing Systems (ServiceNow)intermediate
- Remote User Supportintermediate
- Active Directory User/Group Managementintermediate
- macOS/iOS/iPadOS Troubleshootingintermediate
- Inventory Tracking and Documentationintermediate
Required Qualifications
- Bachelor’s degree in computer science, mathematics, engineering or related field (or equivalent experience) (experience)
- 2+ years installing, configuring, imaging MacBooks/laptops (experience)
- 2+ years macOS and Jamf Pro technical support (experience)
- 2+ years remote user customer support (experience)
- Ability to obtain and maintain Public Trust clearance (experience)
- Strong problem-solving and customer service skills (experience)
- Experience with ServiceNow, Confluence, SharePoint (experience)
Responsibilities
- Troubleshoot onsite and remote MacBook user issues using problem-solving and customer service skills
- Acquire, install, test, and evaluate MacBook hardware/software
- Install, configure, and troubleshoot MacBooks and laptops
- Track and manage inventory of systems, software, and equipment
- Conduct inventory reviews and create technical documentation
- Administer documentation on ServiceNow, Confluence, or SharePoint
- Brief management, customers, teams, or vendors effectively
Benefits
- general: Employee-first culture focused on career growth, flexibility, and well-being
- general: One-on-one mentorship, knowledge sharing, and coaching for new hires
- general: Inclusive collaborative environment fostering best ideas
- general: Projects leveraging strengths for skill development
- general: Support for SSA’s Digital Modernization impacting 65M+ Americans monthly
- general: Strong team ownership, urgency, and mission-driven success
Tags & Categories
Answer 10 quick questions to check your fit for Mac Support Technician - Careers at Leidos @ Leidos.
Related Books and Jobs
Mac Support Technician - Careers at Leidos
Leidos
Mac Support Technician - Careers at Leidos
Job Description
Join Leidos as a Mac Support Technician in Baltimore, MD
Leidos seeks a skilled Mac Support Technician to drive the Social Security Administration’s (SSA) Digital Modernization Strategy. Support high-performing teams delivering deskside MacBook assistance to onsite and remote staff, impacting 65 million American lives monthly. This on-site role in Woodlawn, MD requires 5 days/week commitment.
Team Culture & Growth
Thrive in an employee-first environment prioritizing career development, flexibility, and well-being. Collaborate in inclusive teams with ownership, urgency, and innovation. Enjoy dedicated mentorship, one-on-one coaching, and projects tailored to your strengths for rapid skill growth.
Day-to-Day Impact
- Leverage problem-solving for onsite/remote troubleshooting.
- Handle MacBook hardware/software acquisition, installation, testing.
- Manage inventory tracking and reviews.
- Create documentation on ServiceNow, Confluence, SharePoint.
- Deliver clear briefings to stakeholders.
Basic Qualifications
- Bachelor’s in CS/engineering (or equivalent); 2+ years MacBook install/config/imaging.
- 2+ years macOS/Jamf Pro support and remote customer service.
- Public Trust clearance eligibility.
Skills to Shine
- Jamf Pro expertise (enrollment, deployment, troubleshooting).
- macOS/iOS/iPadOS patch/update troubleshooting.
- Active Directory management; imaging/deploying Apple devices.
Find your 'Why' with Leidos—join a mission making life-changing differences!
Locations
- Baltimore, Maryland, United States
Salary
50,700 - 91,650 USD / yearly
50,700 - 91,650 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- macOS Support (Tahoe, Sequoia)intermediate
- Jamf Pro (device enrollment, software deployment, remote troubleshooting)intermediate
- Hardware and Software Installation/Configurationintermediate
- Incident/Ticketing Systems (ServiceNow)intermediate
- Remote User Supportintermediate
- Active Directory User/Group Managementintermediate
- macOS/iOS/iPadOS Troubleshootingintermediate
- Inventory Tracking and Documentationintermediate
Required Qualifications
- Bachelor’s degree in computer science, mathematics, engineering or related field (or equivalent experience) (experience)
- 2+ years installing, configuring, imaging MacBooks/laptops (experience)
- 2+ years macOS and Jamf Pro technical support (experience)
- 2+ years remote user customer support (experience)
- Ability to obtain and maintain Public Trust clearance (experience)
- Strong problem-solving and customer service skills (experience)
- Experience with ServiceNow, Confluence, SharePoint (experience)
Responsibilities
- Troubleshoot onsite and remote MacBook user issues using problem-solving and customer service skills
- Acquire, install, test, and evaluate MacBook hardware/software
- Install, configure, and troubleshoot MacBooks and laptops
- Track and manage inventory of systems, software, and equipment
- Conduct inventory reviews and create technical documentation
- Administer documentation on ServiceNow, Confluence, or SharePoint
- Brief management, customers, teams, or vendors effectively
Benefits
- general: Employee-first culture focused on career growth, flexibility, and well-being
- general: One-on-one mentorship, knowledge sharing, and coaching for new hires
- general: Inclusive collaborative environment fostering best ideas
- general: Projects leveraging strengths for skill development
- general: Support for SSA’s Digital Modernization impacting 65M+ Americans monthly
- general: Strong team ownership, urgency, and mission-driven success
Tags & Categories
Answer 10 quick questions to check your fit for Mac Support Technician - Careers at Leidos @ Leidos.
Related Books and Jobs