Mortgage Servicing Customer Service Representative - Careers at Leidos
Leidos
Mortgage Servicing Customer Service Representative - Careers at Leidos
Job Description
Join Leidos as a Mortgage Servicing Customer Service Representative
Leidos seeks full-time Mortgage Servicing Customer Service Representatives at the FHA Resource Center in Indianapolis, IN, supporting HUD's mission for affordable housing. Make an impact on communities while growing your FHA expertise in a stable, rewarding role.
Key Responsibilities
- Deliver top-tier customer service, handling calls and emails from mortgage professionals and public on FHA policies.
- Navigate knowledge databases and multiple systems to resolve inquiries efficiently.
- Adhere to SOPs for calls, emails, and documentation in contact databases.
- Maintain up-to-date knowledge of evolving FHA mortgage servicing procedures.
Required Qualifications
- High School Diploma or GED.
- 2+ years mortgage servicing experience (e.g., loan servicing or loss mitigation specialist).
- 1+ year contact center or telephone customer service.
- Ability to obtain Public Trust clearance (includes credit and background check).
- Availability for 8-hour shifts, Monday-Friday, 10:00 AM - 6:30 PM ET.
Preferred Skills
- FHA-specific knowledge.
- Omnichannel contact center experience.
- Strong communication, 40+ WPM typing, time management.
Exceptional Benefits Package
- Weekday schedule with voluntary overtime.
- Immediate benefits: health insurance, 401K match, PTO (up to 15 days), 11 holidays.
- Training, career mobility, stock discounts, Public Trust sponsorship.
Compensation & Details
Pay: $18-$20/hour ($37,440-$41,600 annually based on 40 hours/week). Service Contract Act compliant with health/welfare benefits. Leidos fosters innovation and growth for diverse talent.
Apply now to disrupt the status quo and advance HUD's housing mission with Leidos.
Locations
- Indianapolis, Indiana, United States
Salary
37,440 - 41,600 USD / yearly
37,440 - 41,600 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Mortgage Servicingintermediate
- FHA Guidelines Knowledgeintermediate
- Telephone Etiquetteintermediate
- Time Managementintermediate
- Keyboarding (40+ WPM)intermediate
- Multi-System Navigationintermediate
Required Qualifications
- High School Diploma or GED (experience)
- 2+ Years Mortgage Servicing Experience (experience)
- 1+ Year Contact Center or Telephone Customer Service (experience)
- Public Trust Clearance Eligibility (experience)
- FHA Knowledge (Desired) (experience)
- Omnichannel Contact Center Experience (Desired) (experience)
Responsibilities
- Provide excellent customer service via calls and emails on FHA guidelines
- Utilize knowledge database to resolve mortgage servicing inquiries
- Follow standard operating procedures across systems and channels
- Document all customer contacts in database
- Stay current on FHA mortgage processes and procedures
Benefits
- general: Monday-Friday Schedule (No Weekends)
- general: Day-One Benefits: Medical, Dental, 401K, Life, AD&D, Disability
- general: Immediate Ongoing Training
- general: Discounted Stock Purchase & Employee Discounts
- general: Company-Wide Career Mobility
- general: Paid Time Off (Up to 15 Days)
- general: 11 Paid Holidays
- general: Voluntary Overtime Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Mortgage Servicing Customer Service Representative - Careers at Leidos @ Leidos.
Related Books and Jobs
Mortgage Servicing Customer Service Representative - Careers at Leidos
Leidos
Mortgage Servicing Customer Service Representative - Careers at Leidos
Job Description
Join Leidos as a Mortgage Servicing Customer Service Representative
Leidos seeks full-time Mortgage Servicing Customer Service Representatives at the FHA Resource Center in Indianapolis, IN, supporting HUD's mission for affordable housing. Make an impact on communities while growing your FHA expertise in a stable, rewarding role.
Key Responsibilities
- Deliver top-tier customer service, handling calls and emails from mortgage professionals and public on FHA policies.
- Navigate knowledge databases and multiple systems to resolve inquiries efficiently.
- Adhere to SOPs for calls, emails, and documentation in contact databases.
- Maintain up-to-date knowledge of evolving FHA mortgage servicing procedures.
Required Qualifications
- High School Diploma or GED.
- 2+ years mortgage servicing experience (e.g., loan servicing or loss mitigation specialist).
- 1+ year contact center or telephone customer service.
- Ability to obtain Public Trust clearance (includes credit and background check).
- Availability for 8-hour shifts, Monday-Friday, 10:00 AM - 6:30 PM ET.
Preferred Skills
- FHA-specific knowledge.
- Omnichannel contact center experience.
- Strong communication, 40+ WPM typing, time management.
Exceptional Benefits Package
- Weekday schedule with voluntary overtime.
- Immediate benefits: health insurance, 401K match, PTO (up to 15 days), 11 holidays.
- Training, career mobility, stock discounts, Public Trust sponsorship.
Compensation & Details
Pay: $18-$20/hour ($37,440-$41,600 annually based on 40 hours/week). Service Contract Act compliant with health/welfare benefits. Leidos fosters innovation and growth for diverse talent.
Apply now to disrupt the status quo and advance HUD's housing mission with Leidos.
Locations
- Indianapolis, Indiana, United States
Salary
37,440 - 41,600 USD / yearly
37,440 - 41,600 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Mortgage Servicingintermediate
- FHA Guidelines Knowledgeintermediate
- Telephone Etiquetteintermediate
- Time Managementintermediate
- Keyboarding (40+ WPM)intermediate
- Multi-System Navigationintermediate
Required Qualifications
- High School Diploma or GED (experience)
- 2+ Years Mortgage Servicing Experience (experience)
- 1+ Year Contact Center or Telephone Customer Service (experience)
- Public Trust Clearance Eligibility (experience)
- FHA Knowledge (Desired) (experience)
- Omnichannel Contact Center Experience (Desired) (experience)
Responsibilities
- Provide excellent customer service via calls and emails on FHA guidelines
- Utilize knowledge database to resolve mortgage servicing inquiries
- Follow standard operating procedures across systems and channels
- Document all customer contacts in database
- Stay current on FHA mortgage processes and procedures
Benefits
- general: Monday-Friday Schedule (No Weekends)
- general: Day-One Benefits: Medical, Dental, 401K, Life, AD&D, Disability
- general: Immediate Ongoing Training
- general: Discounted Stock Purchase & Employee Discounts
- general: Company-Wide Career Mobility
- general: Paid Time Off (Up to 15 Days)
- general: 11 Paid Holidays
- general: Voluntary Overtime Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Mortgage Servicing Customer Service Representative - Careers at Leidos @ Leidos.
Related Books and Jobs