Rental Housing Customer Service Representative - Careers at Leidos
Leidos
Rental Housing Customer Service Representative - Careers at Leidos
Job Description
Join Leidos as a Rental Housing Customer Service Representative in Indianapolis, IN
Leidos, a global leader in technology, engineering, and science, seeks dedicated Rental Housing Customer Service Representatives at our FHA Resource Center in Indianapolis, IN. Support the U.S. Department of Housing and Urban Development (HUD), Office of Single-Family Housing, in their mission to create strong, sustainable, inclusive communities and quality affordable homes.
Key Responsibilities
- Field inbound calls on multifamily rental assistance, including tenant complaints, following standard operating procedures (SOPs).
- Provide backup support for public inquiries on home buying and FHA loan servicing.
- Deliver exceptional customer service by sharing resources and referrals for renters, tenants, property managers, homebuyers, and homeowners.
- Navigate knowledge bases, multiple systems, and search tools to resolve inquiries efficiently.
- Accurately document all customer interactions in internal databases.
Required Qualifications & Skills
- High School Diploma or GED.
- Minimum 2 years property management experience + 1 year contact center or telephone customer service.
- Proficiency in MS Office (Outlook, Word, Teams); keyboarding 40+ WPM.
- Strong communication skills, time management, and dependability.
- Ability to obtain Public Trust clearance (credit check & background investigation required).
- Shift: 10:00 AM – 6:30 PM ET (subject to change).
Bilingual English/Spanish is a plus. Preferred: HUD-subsidized multifamily or public housing experience; omnichannel call center background.
Competitive Compensation & Benefits
Earn $18-$20/hour ($37,440-$41,600 annually based on 40-hour week). Enjoy immediate benefits including medical/dental, 401K, PTO (up to 15 days year 1), 11 holidays, and professional training. Covered under Service Contract Act for minimum wage and health/welfare standards.
Why Leidos?
Thrive in a culture of innovation, diversity, and growth. Outthink, outbuild, and outpace the status quo with a team that empowers disruptors. Gain expertise in HUD rental assistance and FHA programs through ongoing training.
Apply now for this full-time, mid-level role and contribute to safer, healthier communities. U.S. citizenship required for clearance. Position posted December 5, 2025; open at least 3 days.
Locations
- Indianapolis, Indiana, United States
Salary
37,440 - 41,600 USD / yearly
37,440 - 41,600 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Telephone Etiquetteintermediate
- MS Office Proficiency (Outlook, Word, Teams)intermediate
- Multi-System Navigationintermediate
- Time Managementintermediate
- Keyboarding (40+ WPM)intermediate
- Verbal and Written Communicationintermediate
Required Qualifications
- High School Diploma or GED (experience)
- 2+ Years Property Management Experience (experience)
- 1+ Year Contact Center or Telephone Customer Service (experience)
- Public Trust Security Clearance Eligibility (experience)
- Shift: 10:00 AM – 6:30 PM ET (experience)
- Bilingual English/Spanish Preferred (experience)
Responsibilities
- Field phone calls on multifamily rental assistance requests including tenant complaints per SOPs
- Handle backup calls from public on home buying and loan servicing
- Provide information and resources for customer service excellence
- Utilize knowledge base and SOPs to answer requests
- Document customer communications in internal database
Benefits
- general: Paid Time Off (up to 15 days first year, prorated)
- general: 11 Paid Holidays per Year (prorated)
- general: First-Day Benefits: Medical, Dental, 401K, Life, AD&D, Voluntary Disability
- general: Ongoing Training for Professional Development
- general: Service Contract Act Compliant Wages and Health/Welfare Benefits
Tags & Categories
Answer 10 quick questions to check your fit for Rental Housing Customer Service Representative - Careers at Leidos @ Leidos.
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Rental Housing Customer Service Representative - Careers at Leidos
Leidos
Rental Housing Customer Service Representative - Careers at Leidos
Job Description
Join Leidos as a Rental Housing Customer Service Representative in Indianapolis, IN
Leidos, a global leader in technology, engineering, and science, seeks dedicated Rental Housing Customer Service Representatives at our FHA Resource Center in Indianapolis, IN. Support the U.S. Department of Housing and Urban Development (HUD), Office of Single-Family Housing, in their mission to create strong, sustainable, inclusive communities and quality affordable homes.
Key Responsibilities
- Field inbound calls on multifamily rental assistance, including tenant complaints, following standard operating procedures (SOPs).
- Provide backup support for public inquiries on home buying and FHA loan servicing.
- Deliver exceptional customer service by sharing resources and referrals for renters, tenants, property managers, homebuyers, and homeowners.
- Navigate knowledge bases, multiple systems, and search tools to resolve inquiries efficiently.
- Accurately document all customer interactions in internal databases.
Required Qualifications & Skills
- High School Diploma or GED.
- Minimum 2 years property management experience + 1 year contact center or telephone customer service.
- Proficiency in MS Office (Outlook, Word, Teams); keyboarding 40+ WPM.
- Strong communication skills, time management, and dependability.
- Ability to obtain Public Trust clearance (credit check & background investigation required).
- Shift: 10:00 AM – 6:30 PM ET (subject to change).
Bilingual English/Spanish is a plus. Preferred: HUD-subsidized multifamily or public housing experience; omnichannel call center background.
Competitive Compensation & Benefits
Earn $18-$20/hour ($37,440-$41,600 annually based on 40-hour week). Enjoy immediate benefits including medical/dental, 401K, PTO (up to 15 days year 1), 11 holidays, and professional training. Covered under Service Contract Act for minimum wage and health/welfare standards.
Why Leidos?
Thrive in a culture of innovation, diversity, and growth. Outthink, outbuild, and outpace the status quo with a team that empowers disruptors. Gain expertise in HUD rental assistance and FHA programs through ongoing training.
Apply now for this full-time, mid-level role and contribute to safer, healthier communities. U.S. citizenship required for clearance. Position posted December 5, 2025; open at least 3 days.
Locations
- Indianapolis, Indiana, United States
Salary
37,440 - 41,600 USD / yearly
37,440 - 41,600 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Telephone Etiquetteintermediate
- MS Office Proficiency (Outlook, Word, Teams)intermediate
- Multi-System Navigationintermediate
- Time Managementintermediate
- Keyboarding (40+ WPM)intermediate
- Verbal and Written Communicationintermediate
Required Qualifications
- High School Diploma or GED (experience)
- 2+ Years Property Management Experience (experience)
- 1+ Year Contact Center or Telephone Customer Service (experience)
- Public Trust Security Clearance Eligibility (experience)
- Shift: 10:00 AM – 6:30 PM ET (experience)
- Bilingual English/Spanish Preferred (experience)
Responsibilities
- Field phone calls on multifamily rental assistance requests including tenant complaints per SOPs
- Handle backup calls from public on home buying and loan servicing
- Provide information and resources for customer service excellence
- Utilize knowledge base and SOPs to answer requests
- Document customer communications in internal database
Benefits
- general: Paid Time Off (up to 15 days first year, prorated)
- general: 11 Paid Holidays per Year (prorated)
- general: First-Day Benefits: Medical, Dental, 401K, Life, AD&D, Voluntary Disability
- general: Ongoing Training for Professional Development
- general: Service Contract Act Compliant Wages and Health/Welfare Benefits
Tags & Categories
Answer 10 quick questions to check your fit for Rental Housing Customer Service Representative - Careers at Leidos @ Leidos.
Related Books and Jobs