Senior Desktop Support Technician - Careers at Leidos
Leidos
Senior Desktop Support Technician - Careers at Leidos
Job Description
Join Leidos' NGEN Team as Senior Desktop Support Technician
Leidos is hiring a Senior Desktop Support Technician for a government site in Bremerton, WA, supporting the Navy's largest IT services program, NGEN. Deliver core backbone services including cybersecurity, network ops, service desk, and data transport for the Navy-Marine Corps Intranet.
Key Responsibilities
- Troubleshoot and repair user computers, hardware, and software issues.
- Mentor junior techs and manage tickets via HP Service Manager/Remedy per SLRs.
- Handle cabling (CAT5e, fiber), printers, VoIP, VTC, and VIP support.
- Travel 5-10% to San Diego Shipyard.
Physical Demands
Lift 50 lbs up to 100 ft, work in confined/noisy spaces, use tools/ladders, normal color vision, drive to sites. Stand/sit 8+ hours.
Required Qualifications
- US Citizen, DoD Secret Clearance.
- HS Diploma + 5+ years experience (or equivalent).
- Security+ CE or higher (DoD 8570 IAT II).
- Windows 10, network basics, top customer service skills.
Preferred Qualifications
- Leadership, self-motivation, analytical thinking.
- Strong communication across all levels.
Why Leidos?
Earn $32-35/hourly. Invest in your career with a diverse, innovative team driving Navy IT unification. Be the one who builds better.
Locations
- Bremerton, Washington, United States
Salary
66,560 - 72,800 USD / yearly
66,560 - 72,800 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Windows 10 troubleshootingintermediate
- Hardware/software repairintermediate
- Service desk ticketing (HP Service Manager/Remedy)intermediate
- Basic network troubleshootingintermediate
- CAT5e/fiber cablingintermediate
- VoIP/VTC supportintermediate
- Customer service excellenceintermediate
- DoD Secret Clearanceintermediate
Required Qualifications
- US Citizen with active DoD Secret Clearance (experience)
- HS Diploma + 5+ years relevant experience or equivalent (experience)
- DoD 8570 IAT Level II (Security+ or higher) (experience)
- Expertise in IT Enterprise Operations (experience)
- Valid driver's license (experience)
- Ability to lift 50 lbs and work in confined spaces (experience)
Responsibilities
- Troubleshoot and resolve desktop hardware/software issues
- Assist junior technicians with complex problems
- Manage customer tickets per Service Level Requirements
- Support MFD/printers, VoIP, and VTC systems
- Provide premier support to VIP/executive customers
- Perform cabling tasks (CAT5e, fiber, wall drops)
- Travel 5-10% to San Diego Shipyard as needed
Benefits
- general: Competitive hourly pay $32-35/hr
- general: Career growth in Navy IT programs
- general: Comprehensive health and wellness programs
- general: 401(k) matching and retirement savings
- general: Professional development and certifications
- general: Work-life balance with diverse team culture
Tags & Categories
Answer 10 quick questions to check your fit for Senior Desktop Support Technician - Careers at Leidos @ Leidos.
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Senior Desktop Support Technician - Careers at Leidos
Leidos
Senior Desktop Support Technician - Careers at Leidos
Job Description
Join Leidos' NGEN Team as Senior Desktop Support Technician
Leidos is hiring a Senior Desktop Support Technician for a government site in Bremerton, WA, supporting the Navy's largest IT services program, NGEN. Deliver core backbone services including cybersecurity, network ops, service desk, and data transport for the Navy-Marine Corps Intranet.
Key Responsibilities
- Troubleshoot and repair user computers, hardware, and software issues.
- Mentor junior techs and manage tickets via HP Service Manager/Remedy per SLRs.
- Handle cabling (CAT5e, fiber), printers, VoIP, VTC, and VIP support.
- Travel 5-10% to San Diego Shipyard.
Physical Demands
Lift 50 lbs up to 100 ft, work in confined/noisy spaces, use tools/ladders, normal color vision, drive to sites. Stand/sit 8+ hours.
Required Qualifications
- US Citizen, DoD Secret Clearance.
- HS Diploma + 5+ years experience (or equivalent).
- Security+ CE or higher (DoD 8570 IAT II).
- Windows 10, network basics, top customer service skills.
Preferred Qualifications
- Leadership, self-motivation, analytical thinking.
- Strong communication across all levels.
Why Leidos?
Earn $32-35/hourly. Invest in your career with a diverse, innovative team driving Navy IT unification. Be the one who builds better.
Locations
- Bremerton, Washington, United States
Salary
66,560 - 72,800 USD / yearly
66,560 - 72,800 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Windows 10 troubleshootingintermediate
- Hardware/software repairintermediate
- Service desk ticketing (HP Service Manager/Remedy)intermediate
- Basic network troubleshootingintermediate
- CAT5e/fiber cablingintermediate
- VoIP/VTC supportintermediate
- Customer service excellenceintermediate
- DoD Secret Clearanceintermediate
Required Qualifications
- US Citizen with active DoD Secret Clearance (experience)
- HS Diploma + 5+ years relevant experience or equivalent (experience)
- DoD 8570 IAT Level II (Security+ or higher) (experience)
- Expertise in IT Enterprise Operations (experience)
- Valid driver's license (experience)
- Ability to lift 50 lbs and work in confined spaces (experience)
Responsibilities
- Troubleshoot and resolve desktop hardware/software issues
- Assist junior technicians with complex problems
- Manage customer tickets per Service Level Requirements
- Support MFD/printers, VoIP, and VTC systems
- Provide premier support to VIP/executive customers
- Perform cabling tasks (CAT5e, fiber, wall drops)
- Travel 5-10% to San Diego Shipyard as needed
Benefits
- general: Competitive hourly pay $32-35/hr
- general: Career growth in Navy IT programs
- general: Comprehensive health and wellness programs
- general: 401(k) matching and retirement savings
- general: Professional development and certifications
- general: Work-life balance with diverse team culture
Tags & Categories
Answer 10 quick questions to check your fit for Senior Desktop Support Technician - Careers at Leidos @ Leidos.
Related Books and Jobs