Service Delivery Manager - Careers at Leidos
Leidos
Service Delivery Manager - Careers at Leidos
Job Description
Join Leidos as Service Delivery Manager for Manchester Airport Group (MAG)
Leidos is seeking a dynamic Service Delivery Manager to drive operational excellence for our key partner, Manchester Airport Group (MAG). Based in Greater Manchester, UK, this pivotal role involves close collaboration with the Service Program Account Manager, cross-functional teams, and stakeholders to ensure seamless service delivery in a high-volume, 24/7 technical environment. Champion Leidos' corporate values, lead change initiatives, and foster continuous improvement while aligning with contractual obligations, regulatory standards, and legislation.
Key Responsibilities
Technical Operations
- Manage asset maintenance, repairs, and software upgrades across MAG sites.
- Oversee inventory compliance and critical stock management.
- Lead incident management, service recovery, and IT support.
- Handle resource scheduling, data analysis, and reporting.
People & Performance
- Maintain skills matrices, conduct competency assessments, and drive training.
- Implement performance objectives, employee engagement, and absence management.
- Ensure health & safety compliance and site housekeeping.
Cost Control & Efficiencies
- Monitor SLAs, resource allocation, overtime, and expenses via Salesforce Lightning.
- Manage small projects from quotation to delivery with cross-functional input.
Data, Reporting & Collaboration
- Track KPIs, maintain ISO9001-2015 records, and ensure system accuracy.
- Build forums for stakeholder communication and weekly/bi-weekly reporting.
Ideal candidates are proactive, adaptable team players passionate about people development and customer missions. Hit the ground running in a challenging airport operations setting.
Why Leidos?
Thrive in a supportive environment with global opportunities, competitive benefits, and a commitment to innovation in defense, aviation, and IT services. Apply now to elevate service excellence at MAG.
Locations
- Manchester, Greater Manchester, United Kingdom
Salary
55,000 - 75,000 GBP / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Service Delivery Managementintermediate
- Inventory Managementintermediate
- Incident Managementintermediate
- Data Analysis & Reportingintermediate
- Resource Scheduling & Workforce Planningintermediate
- Regulatory Compliance (Health & Safety, Cyber Security)intermediate
- CRM Systems (Salesforce Lightning)intermediate
- Performance KPI Trackingintermediate
- Stakeholder Collaborationintermediate
- Team Development & Engagementintermediate
Required Qualifications
- Proven experience in large volume 24/7 technical service operations (experience)
- Strong background in developing high-performing agile teams (experience)
- Experience delivering results in challenging environments (experience)
- Knowledge of industry regulations, health & safety, and cyber security (experience)
- Proficiency in systems like Salesforce Lightning, Deltek, Costpoint (experience)
- Track record in SLA management and operational resilience (experience)
Responsibilities
- Oversee customer asset maintenance, repair, and software upgrades across MAG sites
- Manage inventory compliance and critical on-site stock
- Lead operational & IT incident management and service recovery
- Conduct systems utilisation, data analysis, resource scheduling, and gap analysis
- Drive workforce planning, employee engagement, performance reviews, and training
- Monitor and report on SLAs, KPIs, and operational metrics
- Ensure cost control, accurate CRM charging, and approval of overtime/expenses
- Maintain compliance documentation for ISO9001-2015 and inspections
- Foster communication forums with internal/external stakeholders and MAG teams
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance
- general: Generous pension contributions and life assurance
- general: 25+ days annual leave plus bank holidays
- general: Professional development and training opportunities
- general: Flexible working arrangements and employee assistance program
- general: Career progression within Leidos global network
Tags & Categories
Answer 10 quick questions to check your fit for Service Delivery Manager - Careers at Leidos @ Leidos.
Related Books and Jobs
Service Delivery Manager - Careers at Leidos
Leidos
Service Delivery Manager - Careers at Leidos
Job Description
Join Leidos as Service Delivery Manager for Manchester Airport Group (MAG)
Leidos is seeking a dynamic Service Delivery Manager to drive operational excellence for our key partner, Manchester Airport Group (MAG). Based in Greater Manchester, UK, this pivotal role involves close collaboration with the Service Program Account Manager, cross-functional teams, and stakeholders to ensure seamless service delivery in a high-volume, 24/7 technical environment. Champion Leidos' corporate values, lead change initiatives, and foster continuous improvement while aligning with contractual obligations, regulatory standards, and legislation.
Key Responsibilities
Technical Operations
- Manage asset maintenance, repairs, and software upgrades across MAG sites.
- Oversee inventory compliance and critical stock management.
- Lead incident management, service recovery, and IT support.
- Handle resource scheduling, data analysis, and reporting.
People & Performance
- Maintain skills matrices, conduct competency assessments, and drive training.
- Implement performance objectives, employee engagement, and absence management.
- Ensure health & safety compliance and site housekeeping.
Cost Control & Efficiencies
- Monitor SLAs, resource allocation, overtime, and expenses via Salesforce Lightning.
- Manage small projects from quotation to delivery with cross-functional input.
Data, Reporting & Collaboration
- Track KPIs, maintain ISO9001-2015 records, and ensure system accuracy.
- Build forums for stakeholder communication and weekly/bi-weekly reporting.
Ideal candidates are proactive, adaptable team players passionate about people development and customer missions. Hit the ground running in a challenging airport operations setting.
Why Leidos?
Thrive in a supportive environment with global opportunities, competitive benefits, and a commitment to innovation in defense, aviation, and IT services. Apply now to elevate service excellence at MAG.
Locations
- Manchester, Greater Manchester, United Kingdom
Salary
55,000 - 75,000 GBP / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Service Delivery Managementintermediate
- Inventory Managementintermediate
- Incident Managementintermediate
- Data Analysis & Reportingintermediate
- Resource Scheduling & Workforce Planningintermediate
- Regulatory Compliance (Health & Safety, Cyber Security)intermediate
- CRM Systems (Salesforce Lightning)intermediate
- Performance KPI Trackingintermediate
- Stakeholder Collaborationintermediate
- Team Development & Engagementintermediate
Required Qualifications
- Proven experience in large volume 24/7 technical service operations (experience)
- Strong background in developing high-performing agile teams (experience)
- Experience delivering results in challenging environments (experience)
- Knowledge of industry regulations, health & safety, and cyber security (experience)
- Proficiency in systems like Salesforce Lightning, Deltek, Costpoint (experience)
- Track record in SLA management and operational resilience (experience)
Responsibilities
- Oversee customer asset maintenance, repair, and software upgrades across MAG sites
- Manage inventory compliance and critical on-site stock
- Lead operational & IT incident management and service recovery
- Conduct systems utilisation, data analysis, resource scheduling, and gap analysis
- Drive workforce planning, employee engagement, performance reviews, and training
- Monitor and report on SLAs, KPIs, and operational metrics
- Ensure cost control, accurate CRM charging, and approval of overtime/expenses
- Maintain compliance documentation for ISO9001-2015 and inspections
- Foster communication forums with internal/external stakeholders and MAG teams
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance
- general: Generous pension contributions and life assurance
- general: 25+ days annual leave plus bank holidays
- general: Professional development and training opportunities
- general: Flexible working arrangements and employee assistance program
- general: Career progression within Leidos global network
Tags & Categories
Answer 10 quick questions to check your fit for Service Delivery Manager - Careers at Leidos @ Leidos.
Related Books and Jobs