Service Desk Analyst - NV1 - Careers at Leidos
Leidos
Service Desk Analyst - NV1 - Careers at Leidos
Job Description
Service Desk Analyst - NV1 at Leidos Australia
Join Leidos Australia to protect Australia's digital frontlines. We're hiring multiple Service Desk Analysts across VIC, ACT, WA, and QLD for mission-critical support to Defense, Intelligence, and Federal Government clients. Australian citizenship and active NV1 clearance required; OSA assessment mandatory.
Key Responsibilities
- Act as first point of contact for end-user technical support.
- Diagnose hardware, software, network, and telecom issues.
- Manage accounts: password resets, unlocks.
- Troubleshoot Windows 11/10, Microsoft 365 suite.
- Support VPN, remote access, Exchange mailboxes, desk phones, file shares, printers.
- Coordinate hardware/software/mobile procurement.
Required Qualifications
- Australian Citizen with NV1 clearance and OSA willingness.
- Keen IT interest; 1+ years support experience desirable.
- IT certification advantageous.
Desirable Skills
- ITSM/ITIL knowledge, ServiceNow experience.
- VPN/remote support, desktop/network troubleshooting.
- Windows 10, Office 2016/Outlook proficiency.
Why Leidos?
Thrive in a diverse, inclusive environment valuing innovation. Connect via advocacy groups like Women and Allies Network, Pride+, and Action for Accessibility. Equal opportunities employer committed to Aboriginal/Torres Strait Islanders, people with disabilities, veterans, and all backgrounds. Recruitment: virtual/face-to-face interview, background checks, potential ITAR review. Contact careers.au@au.leidos.com for support. Outthink, outbuild, outpace—join disruptors protecting Australia.
Locations
- Canberra, Australian Capital Territory, Australia
Salary
75,000 - 95,000 AUD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Windows 11 & 10 troubleshootingintermediate
- Microsoft 365 Office suite supportintermediate
- VPN and remote access troubleshootingintermediate
- Exchange mailbox managementintermediate
- ITSM and ITIL processesintermediate
- ServiceNow ticket managementintermediate
- Desktop hardware/software troubleshootingintermediate
- Network and printer supportintermediate
Required Qualifications
- Australian Citizen with active NV1 security clearance (experience)
- Willing to undergo OSA (Organisational Suitability Assessment) (experience)
- IT certification or working towards (desirable) (experience)
- 1+ years in similar support role (desirable) (experience)
Responsibilities
- Provide first-level troubleshooting and support as primary end-user contact
- Diagnose and resolve issues with hardware, software, networks, and telecom systems
- Perform account maintenance including password resets and unlocks
- Troubleshoot Windows 11/10 and Microsoft 365 applications
- Manage remote access, VPN, portals, and token issues
- Handle Exchange mailbox requests and M365 mail client support
- Maintain desk phone systems, file shares, and network printers
- Coordinate procurement for mobile phones, hardware, and software
Benefits
- general: Career kick-start with growth pathways and on-the-job training
- general: Work on mission-critical Defense and Government projects
- general: Inclusive culture with diversity advocacy groups (Women and Allies, Pride+, etc.)
- general: Equal opportunities for Aboriginal/Torres Strait Islanders, veterans, and diverse candidates
- general: Supportive recruitment process with accessibility accommodations
Tags & Categories
Answer 10 quick questions to check your fit for Service Desk Analyst - NV1 - Careers at Leidos @ Leidos.
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Service Desk Analyst - NV1 - Careers at Leidos
Leidos
Service Desk Analyst - NV1 - Careers at Leidos
Job Description
Service Desk Analyst - NV1 at Leidos Australia
Join Leidos Australia to protect Australia's digital frontlines. We're hiring multiple Service Desk Analysts across VIC, ACT, WA, and QLD for mission-critical support to Defense, Intelligence, and Federal Government clients. Australian citizenship and active NV1 clearance required; OSA assessment mandatory.
Key Responsibilities
- Act as first point of contact for end-user technical support.
- Diagnose hardware, software, network, and telecom issues.
- Manage accounts: password resets, unlocks.
- Troubleshoot Windows 11/10, Microsoft 365 suite.
- Support VPN, remote access, Exchange mailboxes, desk phones, file shares, printers.
- Coordinate hardware/software/mobile procurement.
Required Qualifications
- Australian Citizen with NV1 clearance and OSA willingness.
- Keen IT interest; 1+ years support experience desirable.
- IT certification advantageous.
Desirable Skills
- ITSM/ITIL knowledge, ServiceNow experience.
- VPN/remote support, desktop/network troubleshooting.
- Windows 10, Office 2016/Outlook proficiency.
Why Leidos?
Thrive in a diverse, inclusive environment valuing innovation. Connect via advocacy groups like Women and Allies Network, Pride+, and Action for Accessibility. Equal opportunities employer committed to Aboriginal/Torres Strait Islanders, people with disabilities, veterans, and all backgrounds. Recruitment: virtual/face-to-face interview, background checks, potential ITAR review. Contact careers.au@au.leidos.com for support. Outthink, outbuild, outpace—join disruptors protecting Australia.
Locations
- Canberra, Australian Capital Territory, Australia
Salary
75,000 - 95,000 AUD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Windows 11 & 10 troubleshootingintermediate
- Microsoft 365 Office suite supportintermediate
- VPN and remote access troubleshootingintermediate
- Exchange mailbox managementintermediate
- ITSM and ITIL processesintermediate
- ServiceNow ticket managementintermediate
- Desktop hardware/software troubleshootingintermediate
- Network and printer supportintermediate
Required Qualifications
- Australian Citizen with active NV1 security clearance (experience)
- Willing to undergo OSA (Organisational Suitability Assessment) (experience)
- IT certification or working towards (desirable) (experience)
- 1+ years in similar support role (desirable) (experience)
Responsibilities
- Provide first-level troubleshooting and support as primary end-user contact
- Diagnose and resolve issues with hardware, software, networks, and telecom systems
- Perform account maintenance including password resets and unlocks
- Troubleshoot Windows 11/10 and Microsoft 365 applications
- Manage remote access, VPN, portals, and token issues
- Handle Exchange mailbox requests and M365 mail client support
- Maintain desk phone systems, file shares, and network printers
- Coordinate procurement for mobile phones, hardware, and software
Benefits
- general: Career kick-start with growth pathways and on-the-job training
- general: Work on mission-critical Defense and Government projects
- general: Inclusive culture with diversity advocacy groups (Women and Allies, Pride+, etc.)
- general: Equal opportunities for Aboriginal/Torres Strait Islanders, veterans, and diverse candidates
- general: Supportive recruitment process with accessibility accommodations
Tags & Categories
Answer 10 quick questions to check your fit for Service Desk Analyst - NV1 - Careers at Leidos @ Leidos.
Related Books and Jobs