Join Leidos as Service Desk Manager for USAF Cloud One

Leidos, a leader in defense innovation, seeks a dynamic Service Desk Manager for the U.S. Air Force Cloud One program at Hanscom AFB in Bedford, MA. This on-site role supports a global-scale multi-cloud environment (AWS, Azure, Google, Oracle), driving system resiliency, security, and cost efficiency for critical missions. If you thrive in high-stakes IT operations, manage 24/7 service desks, and lead teams to disrupt the status quo, this is your opportunity to outpace challenges with Leidos.

Key Responsibilities

• Oversee 24/7/365 service desk for Cloud One services, managing 5-15 help desk staff per ITIL standards.
• Prioritize IT incidents, provide multi-channel support (phone, chat, self-service), and escalate complex issues.
• Drive initiatives to minimize human interactions through self-service portals and automation.
• Monitor health/status, document outages/processes, and communicate with stakeholders/customers.

Technical Leadership & Team Management

• Partner with executives/business units to translate requirements into solutions; present recommendations.
• Mentor junior staff, supervise performance, hire talent, and ensure corporate training compliance.
• Lead technical reviews, prepare documentation, and support testing/validation for multi-cloud ops.

Minimum Qualifications

• Bachelor's +5 years or Master's +3 years IT experience (equivalent accepted).
• 2+ years team/project supervision.
• Interim Secret clearance (Secret required); US citizenship.
• CompTIA Security+ (IAT-2).

Preferred Skills

• USAF Cloud One/Platform One experience.
• Knowledge management expertise.
• Cloud certs (AWS, Azure, Google, Oracle).

Pay Range: $82,550 - $149,225 USD (factors include experience, skills, location). Leidos offers cutting-edge projects, growth, and a culture that demands excellence. Original posting: January 23, 2026. Apply now to lead the future of USAF cloud services.