Join Leidos as Service Desk Manager for USAF Cloud One

Leidos, a leader in defense innovation, seeks a dynamic Service Desk Manager for the U.S. Air Force Cloud One program at Gunter AFB, Montgomery, AL. This on-site role supports a global-scale multi-cloud environment (AWS, Azure, Google, Oracle), driving system resiliency, security, and cost efficiency for critical missions. If you thrive in high-stakes IT operations, manage 24/7 service desks, and lead teams to disrupt the status quo, this is your opportunity to outpace challenges with Leidos.

Core Responsibilities

• Oversee 24/7/365 service desk for Cloud One, managing 5-15 help desk staff per ITIL standards.
• Prioritize IT incidents, resolve issues, escalate as needed, and provide multi-channel support (phone, chat, portals).
• Champion self-service initiatives to minimize interactions and enhance user autonomy.
• Monitor service health, document outages/processes, and communicate status to stakeholders.
• Support testing, validation, and continuous improvement of service desk operations.

Technical Leadership & Team Management

• Collaborate with executives and stakeholders to align requirements with technical solutions.
• Mentor junior staff, lead reviews on complex decisions, and foster a high-performance culture.
• Assess performance, hire talent, ensure compliance with training and security protocols.
• Prepare documentation and present recommendations to drive operational excellence.

Why Leidos?

We're not building followers—we recruit disruptors who refuse to fail. Gain exposure to cutting-edge multi-cloud tech in a USAF mission-critical environment. Competitive pay, career growth, and impact on national defense await.

Minimum Qualifications

• Bachelor's +5 years or Master's +3 years IT experience (equivalent accepted).
• 2+ years team/project supervision.
• Interim Secret clearance (Secret required); US citizenship.
• CompTIA Security+ or IAT-2.

Preferred: USAF Cloud One/Platform One experience, Knowledge Management, cloud certs. Apply now—original posting January 23, 2026. Leidos pay range: $82,550-$149,225 USD (factors include experience, skills, market data).