Service Engagement Lead - Careers at Leidos
Leidos
Service Engagement Lead - Careers at Leidos
Job Description
Service Engagement Lead at Leidos Australia
Leidos Australia delivers mission-critical IT and airborne solutions for government, defence, intelligence, and health sectors. Join our 2000+ local experts to protect and advance the Australian way of life. As Service Engagement Lead (SEL), you'll be the on-site voice of Leidos, driving service excellence for a key client.
Key Responsibilities
- Serve as the primary client contact, building trust and resolving escalations swiftly.
- Lead service reviews, communicate performance metrics, risks, and strategic improvements.
- Coach and develop a team of Service Owners, CSI Lead, and Performance Management staff.
- Champion ITIL-aligned delivery, contractual SLAs, and innovative CSI initiatives.
- Monitor trends, maintain documentation, and ensure audit/compliance readiness.
What You'll Bring
- Proven IT service management in client environments with independent on-site capability.
- Strong leadership focused on team performance and growth.
- Deep ITIL expertise and CSI proficiency.
- Exceptional communication, stakeholder management, and problem-solving skills.
Why Leidos?
We're a Family Friendly certified employer valuing diverse roles. Our inclusive culture features advocacy groups like Women and Allies, Pride+, and Action for Accessibility. Australian citizenship and NV-1+ clearance eligibility required. Don't worry if you don't match every criterion—apply if you bring strengths and ambition. Do work that matters with global backing and local impact.
Locations
- Canberra, Australian Capital Territory, Australia
Salary
160,000 - 200,000 AUD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- IT Service Delivery Managementintermediate
- Leadership and People Managementintermediate
- ITIL Frameworksintermediate
- Stakeholder Engagementintermediate
- Conflict Resolutionintermediate
- Continual Service Improvement (CSI)intermediate
- Performance Managementintermediate
Required Qualifications
- Demonstrated experience in client-facing IT service delivery (experience)
- Strong leadership and team development skills (experience)
- In-depth ITIL knowledge (experience)
- Australian Citizenship with NV-1 or greater security clearance eligibility (experience)
Responsibilities
- Act as primary on-site representative and escalation point for client issues
- Communicate service performance, risks, and improvements to stakeholders
- Supervise Service Owners, CSI Lead, and Performance Management team
- Ensure delivery aligns with performance levels, contracts, ITIL, and policies
- Monitor performance, report trends, drive CSI, and support compliance
Benefits
- general: Family Friendly certified workplace
- general: Diverse and inclusive culture with advocacy groups
- general: Support for work-life balance and family roles
- general: Opportunities for professional development and growth
- general: Backing by global Leidos network and local expertise
Tags & Categories
Answer 10 quick questions to check your fit for Service Engagement Lead - Careers at Leidos @ Leidos.
Related Books and Jobs
Service Engagement Lead - Careers at Leidos
Leidos
Service Engagement Lead - Careers at Leidos
Job Description
Service Engagement Lead at Leidos Australia
Leidos Australia delivers mission-critical IT and airborne solutions for government, defence, intelligence, and health sectors. Join our 2000+ local experts to protect and advance the Australian way of life. As Service Engagement Lead (SEL), you'll be the on-site voice of Leidos, driving service excellence for a key client.
Key Responsibilities
- Serve as the primary client contact, building trust and resolving escalations swiftly.
- Lead service reviews, communicate performance metrics, risks, and strategic improvements.
- Coach and develop a team of Service Owners, CSI Lead, and Performance Management staff.
- Champion ITIL-aligned delivery, contractual SLAs, and innovative CSI initiatives.
- Monitor trends, maintain documentation, and ensure audit/compliance readiness.
What You'll Bring
- Proven IT service management in client environments with independent on-site capability.
- Strong leadership focused on team performance and growth.
- Deep ITIL expertise and CSI proficiency.
- Exceptional communication, stakeholder management, and problem-solving skills.
Why Leidos?
We're a Family Friendly certified employer valuing diverse roles. Our inclusive culture features advocacy groups like Women and Allies, Pride+, and Action for Accessibility. Australian citizenship and NV-1+ clearance eligibility required. Don't worry if you don't match every criterion—apply if you bring strengths and ambition. Do work that matters with global backing and local impact.
Locations
- Canberra, Australian Capital Territory, Australia
Salary
160,000 - 200,000 AUD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- IT Service Delivery Managementintermediate
- Leadership and People Managementintermediate
- ITIL Frameworksintermediate
- Stakeholder Engagementintermediate
- Conflict Resolutionintermediate
- Continual Service Improvement (CSI)intermediate
- Performance Managementintermediate
Required Qualifications
- Demonstrated experience in client-facing IT service delivery (experience)
- Strong leadership and team development skills (experience)
- In-depth ITIL knowledge (experience)
- Australian Citizenship with NV-1 or greater security clearance eligibility (experience)
Responsibilities
- Act as primary on-site representative and escalation point for client issues
- Communicate service performance, risks, and improvements to stakeholders
- Supervise Service Owners, CSI Lead, and Performance Management team
- Ensure delivery aligns with performance levels, contracts, ITIL, and policies
- Monitor performance, report trends, drive CSI, and support compliance
Benefits
- general: Family Friendly certified workplace
- general: Diverse and inclusive culture with advocacy groups
- general: Support for work-life balance and family roles
- general: Opportunities for professional development and growth
- general: Backing by global Leidos network and local expertise
Tags & Categories
Answer 10 quick questions to check your fit for Service Engagement Lead - Careers at Leidos @ Leidos.
Related Books and Jobs