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Service Engagement Lead - Careers at Leidos

Leidos

Service Engagement Lead - Careers at Leidos

full-timePosted: Feb 3, 2026

Job Description

Service Engagement Lead at Leidos Australia

Leidos Australia delivers mission-critical IT and airborne solutions for government, defence, intelligence, and health sectors. Join our 2000+ local experts to protect and advance the Australian way of life. As Service Engagement Lead (SEL), you'll be the on-site voice of Leidos, driving service excellence for a key client.

Key Responsibilities

  • Serve as the primary client contact, building trust and resolving escalations swiftly.
  • Lead service reviews, communicate performance metrics, risks, and strategic improvements.
  • Coach and develop a team of Service Owners, CSI Lead, and Performance Management staff.
  • Champion ITIL-aligned delivery, contractual SLAs, and innovative CSI initiatives.
  • Monitor trends, maintain documentation, and ensure audit/compliance readiness.

What You'll Bring

  • Proven IT service management in client environments with independent on-site capability.
  • Strong leadership focused on team performance and growth.
  • Deep ITIL expertise and CSI proficiency.
  • Exceptional communication, stakeholder management, and problem-solving skills.

Why Leidos?

We're a Family Friendly certified employer valuing diverse roles. Our inclusive culture features advocacy groups like Women and Allies, Pride+, and Action for Accessibility. Australian citizenship and NV-1+ clearance eligibility required. Don't worry if you don't match every criterion—apply if you bring strengths and ambition. Do work that matters with global backing and local impact.

Locations

  • Canberra, Australian Capital Territory, Australia

Salary

Estimated Salary Rangehigh confidence

160,000 - 200,000 AUD / yearly

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • IT Service Delivery Managementintermediate
  • Leadership and People Managementintermediate
  • ITIL Frameworksintermediate
  • Stakeholder Engagementintermediate
  • Conflict Resolutionintermediate
  • Continual Service Improvement (CSI)intermediate
  • Performance Managementintermediate

Required Qualifications

  • Demonstrated experience in client-facing IT service delivery (experience)
  • Strong leadership and team development skills (experience)
  • In-depth ITIL knowledge (experience)
  • Australian Citizenship with NV-1 or greater security clearance eligibility (experience)

Responsibilities

  • Act as primary on-site representative and escalation point for client issues
  • Communicate service performance, risks, and improvements to stakeholders
  • Supervise Service Owners, CSI Lead, and Performance Management team
  • Ensure delivery aligns with performance levels, contracts, ITIL, and policies
  • Monitor performance, report trends, drive CSI, and support compliance

Benefits

  • general: Family Friendly certified workplace
  • general: Diverse and inclusive culture with advocacy groups
  • general: Support for work-life balance and family roles
  • general: Opportunities for professional development and growth
  • general: Backing by global Leidos network and local expertise

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Jobs in Canberra, Australian Capital Territory, AustraliaLeidos CareersHiring in AustraliaIT Service DeliveryDefence and Government ITEngineeringInformation TechnologySecurity

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Leidos logo

Service Engagement Lead - Careers at Leidos

Leidos

Service Engagement Lead - Careers at Leidos

full-timePosted: Feb 3, 2026

Job Description

Service Engagement Lead at Leidos Australia

Leidos Australia delivers mission-critical IT and airborne solutions for government, defence, intelligence, and health sectors. Join our 2000+ local experts to protect and advance the Australian way of life. As Service Engagement Lead (SEL), you'll be the on-site voice of Leidos, driving service excellence for a key client.

Key Responsibilities

  • Serve as the primary client contact, building trust and resolving escalations swiftly.
  • Lead service reviews, communicate performance metrics, risks, and strategic improvements.
  • Coach and develop a team of Service Owners, CSI Lead, and Performance Management staff.
  • Champion ITIL-aligned delivery, contractual SLAs, and innovative CSI initiatives.
  • Monitor trends, maintain documentation, and ensure audit/compliance readiness.

What You'll Bring

  • Proven IT service management in client environments with independent on-site capability.
  • Strong leadership focused on team performance and growth.
  • Deep ITIL expertise and CSI proficiency.
  • Exceptional communication, stakeholder management, and problem-solving skills.

Why Leidos?

We're a Family Friendly certified employer valuing diverse roles. Our inclusive culture features advocacy groups like Women and Allies, Pride+, and Action for Accessibility. Australian citizenship and NV-1+ clearance eligibility required. Don't worry if you don't match every criterion—apply if you bring strengths and ambition. Do work that matters with global backing and local impact.

Locations

  • Canberra, Australian Capital Territory, Australia

Salary

Estimated Salary Rangehigh confidence

160,000 - 200,000 AUD / yearly

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • IT Service Delivery Managementintermediate
  • Leadership and People Managementintermediate
  • ITIL Frameworksintermediate
  • Stakeholder Engagementintermediate
  • Conflict Resolutionintermediate
  • Continual Service Improvement (CSI)intermediate
  • Performance Managementintermediate

Required Qualifications

  • Demonstrated experience in client-facing IT service delivery (experience)
  • Strong leadership and team development skills (experience)
  • In-depth ITIL knowledge (experience)
  • Australian Citizenship with NV-1 or greater security clearance eligibility (experience)

Responsibilities

  • Act as primary on-site representative and escalation point for client issues
  • Communicate service performance, risks, and improvements to stakeholders
  • Supervise Service Owners, CSI Lead, and Performance Management team
  • Ensure delivery aligns with performance levels, contracts, ITIL, and policies
  • Monitor performance, report trends, drive CSI, and support compliance

Benefits

  • general: Family Friendly certified workplace
  • general: Diverse and inclusive culture with advocacy groups
  • general: Support for work-life balance and family roles
  • general: Opportunities for professional development and growth
  • general: Backing by global Leidos network and local expertise

Target Your Resume for "Service Engagement Lead - Careers at Leidos" , Leidos

Get personalized recommendations to optimize your resume specifically for Service Engagement Lead - Careers at Leidos. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Service Engagement Lead - Careers at Leidos" , Leidos

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

Jobs in Canberra, Australian Capital Territory, AustraliaLeidos CareersHiring in AustraliaIT Service DeliveryDefence and Government ITEngineeringInformation TechnologySecurity

Answer 10 quick questions to check your fit for Service Engagement Lead - Careers at Leidos @ Leidos.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.