ServiceNow Business Analyst - Careers at Leidos
Leidos
ServiceNow Business Analyst - Careers at Leidos
Job Description
Join Leidos as a ServiceNow Business Analyst in San Antonio, TX
Leidos delivers innovative solutions for national security through our diverse, talented teams. We're seeking a ServiceNow Business Systems Analyst (BSA) for our Enablement Center, Service Operations team, supporting the USAF Defensive Cyber Systems Program Management Office at Joint Base San Antonio. This onsite role in San Antonio drives growth and sustainment of enterprise service desk tools, focusing on ServiceNow to enhance USAF end-user experience. Local candidates only; must report onsite.
Key Responsibilities
- Collaborate with customers/stakeholders to elicit ServiceNow requirements.
- Lead systems engineering processes, Agile sprints, JIRA tracking, and monthly releases.
- Author user stories, use cases, and roadmaps for ITSM, HAM, SAM, CMDB, ITOM, SPM.
- Mentor team on ITIL v4, Agile, and requirements best practices.
- Ensure implementation aligns with business needs via reviews and status reporting.
Required Qualifications
- Bachelor's (4+ years exp) or Master's (2+ years) in relevant field; certs/exp substitute.
- Active Secret clearance (TS/SCI eligible); US Citizen.
- 2+ years ServiceNow expertise in ITSM modules; strong user story writing.
- Proven business analysis, Agile, systems engineering, and team leadership.
Preferred Skills
- DoD IT experience, ServiceNow/ITIL v4/Agile/Jira certs.
- Knowledge of IATT and new capability adoption.
Salary range: $73,450 - $132,775. Gain leadership experience in a high-impact DoD program while advancing ServiceNow solutions for cyber defense.
Locations
- San Antonio, Texas, United States
Salary
73,450 - 132,775 USD / yearly
73,450 - 132,775 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ServiceNow ITSMintermediate
- ServiceNow HAM/SAM/CMDB/ITOM/SPMintermediate
- Business Analysisintermediate
- Agile Methodologiesintermediate
- JIRA Sprint Managementintermediate
- ITIL Best Practicesintermediate
- Requirements Engineeringintermediate
- Stakeholder Collaborationintermediate
Required Qualifications
- Bachelor's degree with 4+ years experience or Master's with 2+ years (experience)
- US Citizen with active Secret clearance (TS/SCI eligible) (experience)
- 2+ years writing user stories in ServiceNow (experience)
- Experience leading small-medium teams/projects (experience)
- Systems engineering and Agile experience (experience)
- Excellent communication and customer interface skills (experience)
Responsibilities
- Gather and document ServiceNow requirements from stakeholders
- Lead Agile processes including scrum, sprints, and JIRA updates
- Define user stories, use cases, and roadmaps for ITSM modules
- Oversee monthly releases and team activities
- Mentor team on systems engineering, ITIL, and Agile practices
- Support USAF Defensive Cyber Systems PMO with enterprise service desk tools
- Provide status reports and ensure requirements traceability
Benefits
- general: Competitive salary $73,450 - $132,775
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) matching and retirement plans
- general: Professional development and certifications support
- general: Paid time off and flexible work options
- general: Mission-driven work supporting USAF cyber defense
Tags & Categories
Answer 10 quick questions to check your fit for ServiceNow Business Analyst - Careers at Leidos @ Leidos.
Related Books and Jobs
ServiceNow Business Analyst - Careers at Leidos
Leidos
ServiceNow Business Analyst - Careers at Leidos
Job Description
Join Leidos as a ServiceNow Business Analyst in San Antonio, TX
Leidos delivers innovative solutions for national security through our diverse, talented teams. We're seeking a ServiceNow Business Systems Analyst (BSA) for our Enablement Center, Service Operations team, supporting the USAF Defensive Cyber Systems Program Management Office at Joint Base San Antonio. This onsite role in San Antonio drives growth and sustainment of enterprise service desk tools, focusing on ServiceNow to enhance USAF end-user experience. Local candidates only; must report onsite.
Key Responsibilities
- Collaborate with customers/stakeholders to elicit ServiceNow requirements.
- Lead systems engineering processes, Agile sprints, JIRA tracking, and monthly releases.
- Author user stories, use cases, and roadmaps for ITSM, HAM, SAM, CMDB, ITOM, SPM.
- Mentor team on ITIL v4, Agile, and requirements best practices.
- Ensure implementation aligns with business needs via reviews and status reporting.
Required Qualifications
- Bachelor's (4+ years exp) or Master's (2+ years) in relevant field; certs/exp substitute.
- Active Secret clearance (TS/SCI eligible); US Citizen.
- 2+ years ServiceNow expertise in ITSM modules; strong user story writing.
- Proven business analysis, Agile, systems engineering, and team leadership.
Preferred Skills
- DoD IT experience, ServiceNow/ITIL v4/Agile/Jira certs.
- Knowledge of IATT and new capability adoption.
Salary range: $73,450 - $132,775. Gain leadership experience in a high-impact DoD program while advancing ServiceNow solutions for cyber defense.
Locations
- San Antonio, Texas, United States
Salary
73,450 - 132,775 USD / yearly
73,450 - 132,775 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ServiceNow ITSMintermediate
- ServiceNow HAM/SAM/CMDB/ITOM/SPMintermediate
- Business Analysisintermediate
- Agile Methodologiesintermediate
- JIRA Sprint Managementintermediate
- ITIL Best Practicesintermediate
- Requirements Engineeringintermediate
- Stakeholder Collaborationintermediate
Required Qualifications
- Bachelor's degree with 4+ years experience or Master's with 2+ years (experience)
- US Citizen with active Secret clearance (TS/SCI eligible) (experience)
- 2+ years writing user stories in ServiceNow (experience)
- Experience leading small-medium teams/projects (experience)
- Systems engineering and Agile experience (experience)
- Excellent communication and customer interface skills (experience)
Responsibilities
- Gather and document ServiceNow requirements from stakeholders
- Lead Agile processes including scrum, sprints, and JIRA updates
- Define user stories, use cases, and roadmaps for ITSM modules
- Oversee monthly releases and team activities
- Mentor team on systems engineering, ITIL, and Agile practices
- Support USAF Defensive Cyber Systems PMO with enterprise service desk tools
- Provide status reports and ensure requirements traceability
Benefits
- general: Competitive salary $73,450 - $132,775
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) matching and retirement plans
- general: Professional development and certifications support
- general: Paid time off and flexible work options
- general: Mission-driven work supporting USAF cyber defense
Tags & Categories
Answer 10 quick questions to check your fit for ServiceNow Business Analyst - Careers at Leidos @ Leidos.
Related Books and Jobs