Join Leidos as SMIT Service Desk RDM Tier 2 Technician in Norfolk, VA

Leidos seeks an experienced SMIT Service Desk RDM Tier 2 Technician for our Norfolk, VA office. Provide Tier 1/2 technical support for hardware, software, and network issues within the NMCI environment. Diagnose problems, guide users through solutions, and escalate as needed in a high-pressure, mission-critical setting.

Primary Responsibilities

• Use automated systems to analyze and resolve routine technical situations.
• Review, prioritize, and efficiently manage incoming requests via HPSM ticketing.
• Independently troubleshoot or collaborate on Tier 1/2 issues; escalate to Tier 3 when necessary.
• Support users with training on PCs, networks, databases, NNPI, and SIPR systems.
• Demonstrate critical thinking for complex systems while multitasking under pressure.
• Deliver superior phone/email support with clear documentation of issues and resolutions.
• Interact across all organizational levels and mentor peers.

Basic Qualifications

• High school diploma + 1-3 years experience or equivalent education.
• 6+ months NMCI Service Desk tenure; 3+ months Tier 1 NNPI/SIPR support.
• CompTIA Security+ CE (8570); Flank Speed Tier 1.5 within 30 days.
• US Citizen; shift flexibility; no PIP or attendance warnings.
• PowerShell proficiency; advanced networking knowledge; HPSM expertise.

Preferred Qualifications

• Bachelor's in CS/Engineering/IT or 2+ years NMCI experience.
• <4 attendance occurrences in 90 days; strong PAR/AHT metrics.
• Proactive self-learner committed to career growth.

At Leidos, we outthink, outbuild, and outpace the status quo. This role demands disruptors who thrive in defense IT missions. Original posting: January 30, 2026. Pay range guided by experience, market data, and internal equity.