Join Leidos as Sr. ITIL Knowledge Manager at Fort Belvoir

Leidos seeks an experienced Senior ITIL Knowledge Manager to elevate our IT service management for a critical DOD customer at Fort Belvoir, VA. This pivotal role ensures network knowledge processes align with ITIL4 best practices, driving operational excellence in a high-stakes defense environment. If you're a proactive ITIL expert who thrives on continuous improvement and ServiceNow mastery, this is your opportunity to make an impact.

Key Responsibilities

• Lead development, implementation, and maintenance of ITIL knowledge management processes across service desk and IT operations.
• Establish and enforce rigorous quality standards for all knowledge articles and documentation.
• Manage, monitor, and optimize knowledge bases within ServiceNow, including regular compliance audits against DOD policies and ITIL guidelines.
• Partner with engineering, operations, change, and problem management teams to capture, validate, and organize critical knowledge.
• Deliver data-driven insights through usage analysis, gap identification, and actionable improvement recommendations.
• Train and empower staff on ITIL practices, tools, and knowledge management best practices.
• Coordinate updates from incidents and changes to keep the knowledge base current, relevant, and user-friendly.
• Champion continuous improvement in incident management and broader ITSM functions.

Required Qualifications

• Bachelor’s in Computer Science, IT, or equivalent; 8-12 years experience (Master’s + 6-10 years acceptable).
• Current ITIL 4 certification with deep ITSM workflow knowledge.
• Proven ServiceNow experience as a knowledge repository.
• Strong data analysis, problem-solving, communication, and adaptability skills.
• Active TS/SCI clearance required.

Why Leidos?

At Leidos, we build disruptors. This isn't a job for the complacent—it's for visionaries who see step 20 while others debate step 2. Join a team transforming defense IT with cutting-edge tools and real-world impact. Competitive pay, career growth, and a culture that rewards innovation await.

Posted December 17, 2025. U.S. positions open at least 3 days.