Sr. Problem Manager - Careers at Leidos
Leidos
Sr. Problem Manager - Careers at Leidos
Job Description
Join Leidos as a Sr. Problem Manager in Fort Belvoir, VA
Leidos is seeking a Senior IT Service Management (ITSM) Problem Manager for the DTRA I3TS program. This critical role focuses on managing and resolving recurring issues in a mission-focused, worldwide-deployed integrated IT system to safeguard operations.
Key Responsibilities
- Identify recurring incidents through collaboration, data analysis, and daily audits.
- Perform in-depth root cause analysis using proven methodologies.
- Drive proactive problem management, coordinating fixes with Change Management.
- Partner with Incident Management, Engineering, Service Desk, and Tier 2/3 teams.
- Document problems, solutions, and knowledge base articles for team efficiency.
- Analyze trends in real-time to preempt escalations and prioritize resolutions.
- Generate detailed reports for stakeholders and present findings.
- Mentor staff on ITIL best practices and foster continuous improvement.
- Prioritize customer impact to enhance service delivery and satisfaction.
Basic Qualifications
- Bachelor’s degree + 8+ years ITSM problem management (experience substitutes for degree).
- Current ITIL4 Certification.
- ServiceNow experience, including reporting.
- Top Secret/SCI Clearance and US Citizenship required.
- Strong communication, Microsoft Office skills, and problem-solving mindset.
Why Leidos?
Work on high-stakes defense IT with a salary range of $92,300 - $166,850. Enjoy comprehensive benefits, career growth, and impact on national security missions. Apply now to advance ITSM excellence.
Locations
- Fort Belvoir, Virginia, United States
Salary
92,300 - 166,850 USD / yearly
Estimated Salary Rangehigh confidence
92,300 - 166,850 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ITIL4 Certificationintermediate
- ServiceNow Reportingintermediate
- Root Cause Analysisintermediate
- Incident Trend Analysisintermediate
- ITSM Processesintermediate
- Microsoft Office Proficiencyintermediate
- Problem-Solving Methodologiesintermediate
Required Qualifications
- Bachelor’s degree and 8+ years ITSM problem management experience (or equivalent) (experience)
- Current ITIL4 Certification (experience)
- ServiceNow experience including reporting (experience)
- Active Top Secret/SCI Clearance (experience)
- US Citizenship (experience)
- Excellent written and verbal communication skills (experience)
- Customer-service oriented with problem-solving attitude (experience)
Responsibilities
- Identify and analyze recurring incidents and problems via collaboration and audits
- Conduct root cause analysis using advanced methodologies
- Implement proactive measures and coordinate with Change Management for permanent fixes
- Collaborate with Incident, Change, Engineering, and Service Desk teams for resolutions
- Maintain documentation, update knowledge base, and track problem timelines
- Perform incident trend analysis and real-time Service Desk monitoring
- Generate reports on problem activities for management and customers
- Provide training, mentoring, and adhere to ITIL practices
- Drive continuous service improvements and customer-focused prioritization
Benefits
- general: Competitive salary range $92,300 - $166,850
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) matching and retirement plans
- general: Paid time off and flexible work options
- general: Professional development and ITIL training support
- general: Mission-critical defense program exposure
Tags & Categories
Answer 10 quick questions to check your fit for Sr. Problem Manager - Careers at Leidos @ Leidos.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs
Sr. Problem Manager - Careers at Leidos
Leidos
Sr. Problem Manager - Careers at Leidos
Job Description
Join Leidos as a Sr. Problem Manager in Fort Belvoir, VA
Leidos is seeking a Senior IT Service Management (ITSM) Problem Manager for the DTRA I3TS program. This critical role focuses on managing and resolving recurring issues in a mission-focused, worldwide-deployed integrated IT system to safeguard operations.
Key Responsibilities
- Identify recurring incidents through collaboration, data analysis, and daily audits.
- Perform in-depth root cause analysis using proven methodologies.
- Drive proactive problem management, coordinating fixes with Change Management.
- Partner with Incident Management, Engineering, Service Desk, and Tier 2/3 teams.
- Document problems, solutions, and knowledge base articles for team efficiency.
- Analyze trends in real-time to preempt escalations and prioritize resolutions.
- Generate detailed reports for stakeholders and present findings.
- Mentor staff on ITIL best practices and foster continuous improvement.
- Prioritize customer impact to enhance service delivery and satisfaction.
Basic Qualifications
- Bachelor’s degree + 8+ years ITSM problem management (experience substitutes for degree).
- Current ITIL4 Certification.
- ServiceNow experience, including reporting.
- Top Secret/SCI Clearance and US Citizenship required.
- Strong communication, Microsoft Office skills, and problem-solving mindset.
Why Leidos?
Work on high-stakes defense IT with a salary range of $92,300 - $166,850. Enjoy comprehensive benefits, career growth, and impact on national security missions. Apply now to advance ITSM excellence.
Locations
- Fort Belvoir, Virginia, United States
Salary
92,300 - 166,850 USD / yearly
Estimated Salary Rangehigh confidence
92,300 - 166,850 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ITIL4 Certificationintermediate
- ServiceNow Reportingintermediate
- Root Cause Analysisintermediate
- Incident Trend Analysisintermediate
- ITSM Processesintermediate
- Microsoft Office Proficiencyintermediate
- Problem-Solving Methodologiesintermediate
Required Qualifications
- Bachelor’s degree and 8+ years ITSM problem management experience (or equivalent) (experience)
- Current ITIL4 Certification (experience)
- ServiceNow experience including reporting (experience)
- Active Top Secret/SCI Clearance (experience)
- US Citizenship (experience)
- Excellent written and verbal communication skills (experience)
- Customer-service oriented with problem-solving attitude (experience)
Responsibilities
- Identify and analyze recurring incidents and problems via collaboration and audits
- Conduct root cause analysis using advanced methodologies
- Implement proactive measures and coordinate with Change Management for permanent fixes
- Collaborate with Incident, Change, Engineering, and Service Desk teams for resolutions
- Maintain documentation, update knowledge base, and track problem timelines
- Perform incident trend analysis and real-time Service Desk monitoring
- Generate reports on problem activities for management and customers
- Provide training, mentoring, and adhere to ITIL practices
- Drive continuous service improvements and customer-focused prioritization
Benefits
- general: Competitive salary range $92,300 - $166,850
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) matching and retirement plans
- general: Paid time off and flexible work options
- general: Professional development and ITIL training support
- general: Mission-critical defense program exposure
Tags & Categories
Answer 10 quick questions to check your fit for Sr. Problem Manager - Careers at Leidos @ Leidos.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs