TRICARE Beneficiary Services Representative FLOATER - Careers at Leidos
Leidos
TRICARE Beneficiary Services Representative FLOATER - Careers at Leidos
Job Description
Make a Global Impact with Leidos TRICARE Team in Germany
Join Leidos as a TRICARE Beneficiary Services Representative (BSR) FLOATER in Sembach, Germany, supporting U.S. military families overseas. This pipeline role for future openings delivers essential enrollment and education services under the TRICARE Overseas Program (TOP) for the Defense Health Agency (DHA).
Key Responsibilities
- Travel 25-75% across European/Africa region (Bahrain, Belgium, Germany, Italy, Spain, UK) for multi-site coverage.
- Verify benefits, process enrollments/disenrollments/portability via DOES and MHS Genesis.
- Execute PCM changes per MTF guidelines; provide claims assistance and status updates.
- Conduct briefings for in/out processing, maternity, retirement events; educate on TRICARE resources.
- Manage daily data entry, OHI info; assess/escalate issues while maintaining HIPAA/PHI compliance.
- Train team members, deliver remote support, and handle additional duties.
Basic Qualifications
- High School diploma/GED; U.S. Citizenship; SOFA/Command-sponsored status.
- ADP IT III clearance eligibility; 3+ years customer service.
- Travel willingness; fluent English; MS Office proficiency.
Essential & Preferred Skills
Excel in independent work, presentations, organization, and tactful communication. Preferred: TRICARE/TOP, DEERS, DOES, MHS Genesis experience; military healthcare or claims background.
Compensation & Location
Fixed annual salary $34,500 + $3,500 foreign service premium. Based in Kaiserslautern/Sembach, Germany. Leidos drives mission-critical innovation—apply to disrupt and excel.
Locations
- Kaiserslautern, Germany
Salary
31,500 - 52,500 EUR / yearly
34,000 - 38,000 EUR / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- TRICARE Benefits Educationintermediate
- Microsoft Office Proficiencyintermediate
- Presentation Deliveryintermediate
- Data Management & HIPAA Complianceintermediate
- Multitasking & Time Managementintermediate
Required Qualifications
- High School Diploma or GED (experience)
- U.S. Citizenship with SOFA/Command-Sponsored Status (experience)
- 3+ Years Customer Service Experience (experience)
- Eligible for ADP IT III Clearance (experience)
- Willingness to Travel 25-75% Across EA Region (experience)
- Fluent English Communication (experience)
Responsibilities
- Provide multi-site coverage traveling 25-75% to EA region sites including Bahrain, Belgium, Germany, Italy, Spain, UK
- Process TRICARE enrollments, disenrollments, portability transfers via DOES and MHS Genesis
- Manage PCM changes following MTF guidelines
- Deliver beneficiary education, briefings on in/out processing, maternity, pre-separation events
- Assist with claims status, OHI data entry, issue escalation, and remote support
Benefits
- general: Annual Base Salary $34,500 (Non-Negotiable)
- general: $3,500 Annual Foreign Service Premium
- general: Support Active-Duty Military Families Mission
- general: Professional Development & Training Opportunities
- general: Pipeline Placement for Future Openings in Sembach, Germany
Tags & Categories
Answer 10 quick questions to check your fit for TRICARE Beneficiary Services Representative FLOATER - Careers at Leidos @ Leidos.
Related Books and Jobs
TRICARE Beneficiary Services Representative FLOATER - Careers at Leidos
Leidos
TRICARE Beneficiary Services Representative FLOATER - Careers at Leidos
Job Description
Make a Global Impact with Leidos TRICARE Team in Germany
Join Leidos as a TRICARE Beneficiary Services Representative (BSR) FLOATER in Sembach, Germany, supporting U.S. military families overseas. This pipeline role for future openings delivers essential enrollment and education services under the TRICARE Overseas Program (TOP) for the Defense Health Agency (DHA).
Key Responsibilities
- Travel 25-75% across European/Africa region (Bahrain, Belgium, Germany, Italy, Spain, UK) for multi-site coverage.
- Verify benefits, process enrollments/disenrollments/portability via DOES and MHS Genesis.
- Execute PCM changes per MTF guidelines; provide claims assistance and status updates.
- Conduct briefings for in/out processing, maternity, retirement events; educate on TRICARE resources.
- Manage daily data entry, OHI info; assess/escalate issues while maintaining HIPAA/PHI compliance.
- Train team members, deliver remote support, and handle additional duties.
Basic Qualifications
- High School diploma/GED; U.S. Citizenship; SOFA/Command-sponsored status.
- ADP IT III clearance eligibility; 3+ years customer service.
- Travel willingness; fluent English; MS Office proficiency.
Essential & Preferred Skills
Excel in independent work, presentations, organization, and tactful communication. Preferred: TRICARE/TOP, DEERS, DOES, MHS Genesis experience; military healthcare or claims background.
Compensation & Location
Fixed annual salary $34,500 + $3,500 foreign service premium. Based in Kaiserslautern/Sembach, Germany. Leidos drives mission-critical innovation—apply to disrupt and excel.
Locations
- Kaiserslautern, Germany
Salary
31,500 - 52,500 EUR / yearly
34,000 - 38,000 EUR / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- TRICARE Benefits Educationintermediate
- Microsoft Office Proficiencyintermediate
- Presentation Deliveryintermediate
- Data Management & HIPAA Complianceintermediate
- Multitasking & Time Managementintermediate
Required Qualifications
- High School Diploma or GED (experience)
- U.S. Citizenship with SOFA/Command-Sponsored Status (experience)
- 3+ Years Customer Service Experience (experience)
- Eligible for ADP IT III Clearance (experience)
- Willingness to Travel 25-75% Across EA Region (experience)
- Fluent English Communication (experience)
Responsibilities
- Provide multi-site coverage traveling 25-75% to EA region sites including Bahrain, Belgium, Germany, Italy, Spain, UK
- Process TRICARE enrollments, disenrollments, portability transfers via DOES and MHS Genesis
- Manage PCM changes following MTF guidelines
- Deliver beneficiary education, briefings on in/out processing, maternity, pre-separation events
- Assist with claims status, OHI data entry, issue escalation, and remote support
Benefits
- general: Annual Base Salary $34,500 (Non-Negotiable)
- general: $3,500 Annual Foreign Service Premium
- general: Support Active-Duty Military Families Mission
- general: Professional Development & Training Opportunities
- general: Pipeline Placement for Future Openings in Sembach, Germany
Tags & Categories
Answer 10 quick questions to check your fit for TRICARE Beneficiary Services Representative FLOATER - Careers at Leidos @ Leidos.
Related Books and Jobs