TRICARE Beneficiary Services Representative FLOATER - Careers at Leidos
Leidos
TRICARE Beneficiary Services Representative FLOATER - Careers at Leidos
Job Description
Make a Global Impact with Leidos TRICARE in Vilseck, Germany
Join Leidos as a TRICARE Beneficiary Services Representative (BSR) FLOATER and support active-duty military members and families overseas. This pipeline role for future openings in Vilseck delivers essential education, enrollment, and claims services under the Defense Health Agency's TRICARE Overseas Program (TOP). Travel 25-75% across the EA region—Bahrain, Belgium, Germany, Italy, Spain, UK—to ensure seamless coverage.
Core Responsibilities
- Verify benefits, process enrollments/disenrollments/portability via DOES and MHS Genesis.
- Execute PCM changes per MTF guidelines, including batch updates.
- Provide expert guidance on TRICARE resources, claims status, and eligibility.
- Lead briefings for in-processing, maternity, retirement events.
- Maintain accurate data records, OHI info, upholding HIPAA and PHI standards.
- Escalate complex issues, train peers, and deliver remote support.
Basic Qualifications
- High School Diploma/GED; U.S. Citizenship; SOFA/Command-Sponsored status.
- 3+ years customer service; ADP IT III clearance eligible.
- Travel readiness 25-75%.
Essential & Preferred Skills
Excel with fluent English, MS Office mastery, presentation skills, organizational prowess, and self-motivation. Preferred: TRICARE/TOP familiarity, DEERS/DOES/MHS Genesis experience, military healthcare background.
Compensation & Rewards
Fixed annual salary: $34,500 + $3,500 foreign service premium. Contribute to a vital mission while gaining skills in a dynamic, international environment. Leidos seeks disruptors ready to outpace challenges.
Locations
- Vilseck, Germany
Salary
34,500 - 34,500 USD / yearly
38,000 - 38,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- TRICARE Benefits Educationintermediate
- Microsoft Office Proficiencyintermediate
- Presentation Deliveryintermediate
- Data Management & HIPAA Complianceintermediate
- Multitasking & Time Managementintermediate
- Independent Problem-Solvingintermediate
Required Qualifications
- High School Diploma or GED (experience)
- U.S. Citizenship with SOFA/Command-Sponsored Status (experience)
- 3+ Years Customer Service Experience (experience)
- Eligible for ADP IT III Clearance (experience)
- Willingness to Travel 25-75% Across EA Region (experience)
- Fluent English Communication (experience)
- Proficiency in DOES, DEERS, MHS Genesis (Preferred) (experience)
Responsibilities
- Provide multi-site coverage traveling 25-75% to EA region sites including Bahrain, Belgium, Germany, Italy, Spain, UK
- Process TRICARE enrollments, disenrollments, portability transfers via DOES and MHS Genesis
- Manage PCM changes following MTF guidelines
- Deliver beneficiary education, claims assistance, and customer service in-person/phone
- Conduct briefings for in/out processing, maternity, pre-separation events
- Record daily activities, OHI data, ensuring HIPAA compliance and PHI confidentiality
- Assess/escalate issues, train team members, support remote operations
Benefits
- general: Annual Base Salary $34,500 (Non-Negotiable)
- general: $3,500 Annual Foreign Service Premium for Germany Posting
- general: Pipeline Placement for Future Openings
- general: Mission-Driven Impact Supporting Military Families
- general: Professional Development via Leidos Training
- general: Travel Opportunities Across Europe & Middle East
- general: Comprehensive Health Benefits via TRICARE Program
Tags & Categories
Answer 10 quick questions to check your fit for TRICARE Beneficiary Services Representative FLOATER - Careers at Leidos @ Leidos.
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TRICARE Beneficiary Services Representative FLOATER - Careers at Leidos
Leidos
TRICARE Beneficiary Services Representative FLOATER - Careers at Leidos
Job Description
Make a Global Impact with Leidos TRICARE in Vilseck, Germany
Join Leidos as a TRICARE Beneficiary Services Representative (BSR) FLOATER and support active-duty military members and families overseas. This pipeline role for future openings in Vilseck delivers essential education, enrollment, and claims services under the Defense Health Agency's TRICARE Overseas Program (TOP). Travel 25-75% across the EA region—Bahrain, Belgium, Germany, Italy, Spain, UK—to ensure seamless coverage.
Core Responsibilities
- Verify benefits, process enrollments/disenrollments/portability via DOES and MHS Genesis.
- Execute PCM changes per MTF guidelines, including batch updates.
- Provide expert guidance on TRICARE resources, claims status, and eligibility.
- Lead briefings for in-processing, maternity, retirement events.
- Maintain accurate data records, OHI info, upholding HIPAA and PHI standards.
- Escalate complex issues, train peers, and deliver remote support.
Basic Qualifications
- High School Diploma/GED; U.S. Citizenship; SOFA/Command-Sponsored status.
- 3+ years customer service; ADP IT III clearance eligible.
- Travel readiness 25-75%.
Essential & Preferred Skills
Excel with fluent English, MS Office mastery, presentation skills, organizational prowess, and self-motivation. Preferred: TRICARE/TOP familiarity, DEERS/DOES/MHS Genesis experience, military healthcare background.
Compensation & Rewards
Fixed annual salary: $34,500 + $3,500 foreign service premium. Contribute to a vital mission while gaining skills in a dynamic, international environment. Leidos seeks disruptors ready to outpace challenges.
Locations
- Vilseck, Germany
Salary
34,500 - 34,500 USD / yearly
38,000 - 38,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- TRICARE Benefits Educationintermediate
- Microsoft Office Proficiencyintermediate
- Presentation Deliveryintermediate
- Data Management & HIPAA Complianceintermediate
- Multitasking & Time Managementintermediate
- Independent Problem-Solvingintermediate
Required Qualifications
- High School Diploma or GED (experience)
- U.S. Citizenship with SOFA/Command-Sponsored Status (experience)
- 3+ Years Customer Service Experience (experience)
- Eligible for ADP IT III Clearance (experience)
- Willingness to Travel 25-75% Across EA Region (experience)
- Fluent English Communication (experience)
- Proficiency in DOES, DEERS, MHS Genesis (Preferred) (experience)
Responsibilities
- Provide multi-site coverage traveling 25-75% to EA region sites including Bahrain, Belgium, Germany, Italy, Spain, UK
- Process TRICARE enrollments, disenrollments, portability transfers via DOES and MHS Genesis
- Manage PCM changes following MTF guidelines
- Deliver beneficiary education, claims assistance, and customer service in-person/phone
- Conduct briefings for in/out processing, maternity, pre-separation events
- Record daily activities, OHI data, ensuring HIPAA compliance and PHI confidentiality
- Assess/escalate issues, train team members, support remote operations
Benefits
- general: Annual Base Salary $34,500 (Non-Negotiable)
- general: $3,500 Annual Foreign Service Premium for Germany Posting
- general: Pipeline Placement for Future Openings
- general: Mission-Driven Impact Supporting Military Families
- general: Professional Development via Leidos Training
- general: Travel Opportunities Across Europe & Middle East
- general: Comprehensive Health Benefits via TRICARE Program
Tags & Categories
Answer 10 quick questions to check your fit for TRICARE Beneficiary Services Representative FLOATER - Careers at Leidos @ Leidos.
Related Books and Jobs