TRICARE Beneficiary Services Representative - Join Leidos in Guantanamo Bay, Cuba
Leidos
TRICARE Beneficiary Services Representative - Join Leidos in Guantanamo Bay, Cuba
Job Description
Make a Real Impact with Leidos in Guantanamo Bay, Cuba
Join Leidos as a TRICARE Beneficiary Services Representative (BSR) and support active-duty military members and their families under the TRICARE Overseas Program (TOP). This role is vital for ensuring beneficiaries access essential healthcare services abroad.
Key Responsibilities
- Verify and process enrollments, disenrollments, portability transfers, and PCM changes using DOES and MHS Genesis.
- Deliver expert guidance on TRICARE benefits, claims, and resources via in-person and phone support.
- Lead briefings for events like in-processing, maternity, and retirement preparation.
- Manage claims assistance, data entry for OHI, and daily activity reporting.
- Escalate issues, train peers, and uphold strict HIPAA compliance for PHI.
Basic Qualifications
- High School diploma/GED.
- U.S. Citizenship and SOFA/Command-Sponsored dependent status.
- 3+ years customer service experience; ADP IT III eligibility.
Essential Skills
- Proficient in Microsoft Office; strong presentation abilities.
- Independent worker with excellent organization and detail orientation.
Preferred Qualifications
- Knowledge of TRICARE, DEERS, DOES, MHS Genesis.
- Experience in military healthcare, managed care, or medical claims.
Important: Future openings; no sponsorship/relocation. Fixed salary: $32,000 USD/year. Leidos drives innovation—join us to outpace the status quo.
Locations
- Guantanamo Bay, Cuba
Salary
31,850 - 57,575 USD / yearly
Estimated Salary Rangehigh confidence
32,000 - 32,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer service and beneficiary educationintermediate
- TRICARE enrollment and benefits verificationintermediate
- Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook)intermediate
- Presentation and briefing deliveryintermediate
- Data management in DOES, DEERS, and MHS Genesisintermediate
- HIPAA compliance and PHI handlingintermediate
- Multitasking and time managementintermediate
- Tactful communication in person and by phoneintermediate
Required Qualifications
- High School diploma or GED (experience)
- U.S. Citizenship with SOFA/Command-Sponsored status as dependent (experience)
- 3+ years customer service experience (experience)
- Eligible for ADP IT III clearance (Tier 1) (experience)
- Fluent English with strong written/oral communication (experience)
- Self-starter with high attention to detail (experience)
Responsibilities
- Process TRICARE enrollments, disenrollments, and PCM changes via DOES and MHS Genesis
- Provide education on benefits, claims, and resources in-person and by phone
- Conduct briefings for in/out processing, maternity, and pre-separation events
- Assist with claims status and escalate complex issues
- Record daily activities, OHI data, and maintain HIPAA compliance
- Train new team members and support remote operations
Benefits
- general: Support mission-critical healthcare for military families
- general: Skill development in U.S. military healthcare systems
- general: Opportunity to work in unique overseas location
- general: Contribution to Defense Health Agency (DHA) programs
- general: Team collaboration and professional growth at Leidos
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Answer 10 quick questions to check your fit for TRICARE Beneficiary Services Representative - Join Leidos in Guantanamo Bay, Cuba @ Leidos.
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TRICARE Beneficiary Services Representative - Join Leidos in Guantanamo Bay, Cuba
Leidos
TRICARE Beneficiary Services Representative - Join Leidos in Guantanamo Bay, Cuba
Job Description
Make a Real Impact with Leidos in Guantanamo Bay, Cuba
Join Leidos as a TRICARE Beneficiary Services Representative (BSR) and support active-duty military members and their families under the TRICARE Overseas Program (TOP). This role is vital for ensuring beneficiaries access essential healthcare services abroad.
Key Responsibilities
- Verify and process enrollments, disenrollments, portability transfers, and PCM changes using DOES and MHS Genesis.
- Deliver expert guidance on TRICARE benefits, claims, and resources via in-person and phone support.
- Lead briefings for events like in-processing, maternity, and retirement preparation.
- Manage claims assistance, data entry for OHI, and daily activity reporting.
- Escalate issues, train peers, and uphold strict HIPAA compliance for PHI.
Basic Qualifications
- High School diploma/GED.
- U.S. Citizenship and SOFA/Command-Sponsored dependent status.
- 3+ years customer service experience; ADP IT III eligibility.
Essential Skills
- Proficient in Microsoft Office; strong presentation abilities.
- Independent worker with excellent organization and detail orientation.
Preferred Qualifications
- Knowledge of TRICARE, DEERS, DOES, MHS Genesis.
- Experience in military healthcare, managed care, or medical claims.
Important: Future openings; no sponsorship/relocation. Fixed salary: $32,000 USD/year. Leidos drives innovation—join us to outpace the status quo.
Locations
- Guantanamo Bay, Cuba
Salary
31,850 - 57,575 USD / yearly
Estimated Salary Rangehigh confidence
32,000 - 32,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer service and beneficiary educationintermediate
- TRICARE enrollment and benefits verificationintermediate
- Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook)intermediate
- Presentation and briefing deliveryintermediate
- Data management in DOES, DEERS, and MHS Genesisintermediate
- HIPAA compliance and PHI handlingintermediate
- Multitasking and time managementintermediate
- Tactful communication in person and by phoneintermediate
Required Qualifications
- High School diploma or GED (experience)
- U.S. Citizenship with SOFA/Command-Sponsored status as dependent (experience)
- 3+ years customer service experience (experience)
- Eligible for ADP IT III clearance (Tier 1) (experience)
- Fluent English with strong written/oral communication (experience)
- Self-starter with high attention to detail (experience)
Responsibilities
- Process TRICARE enrollments, disenrollments, and PCM changes via DOES and MHS Genesis
- Provide education on benefits, claims, and resources in-person and by phone
- Conduct briefings for in/out processing, maternity, and pre-separation events
- Assist with claims status and escalate complex issues
- Record daily activities, OHI data, and maintain HIPAA compliance
- Train new team members and support remote operations
Benefits
- general: Support mission-critical healthcare for military families
- general: Skill development in U.S. military healthcare systems
- general: Opportunity to work in unique overseas location
- general: Contribution to Defense Health Agency (DHA) programs
- general: Team collaboration and professional growth at Leidos
Tags & Categories
Answer 10 quick questions to check your fit for TRICARE Beneficiary Services Representative - Join Leidos in Guantanamo Bay, Cuba @ Leidos.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs