TRICARE Beneficiary Services Representative - Join Leidos in Spangdahlem, Germany
Leidos
TRICARE Beneficiary Services Representative - Join Leidos in Spangdahlem, Germany
Job Description
Make a Real Impact with Leidos TRICARE Team in Spangdahlem, Germany
Join Leidos as a TRICARE Beneficiary Services Representative (BSR) at Spangdahlem Air Base, supporting active-duty military members and families overseas. This pipeline role for future openings ensures TRICARE-eligible beneficiaries access essential healthcare via the Defense Health Agency's TRICARE Overseas Program (TOP).
Key Responsibilities
- Process enrollments, disenrollments, and portability transfers using DOES and MHS Genesis.
- Update Primary Care Managers (PCMs) following Military Treatment Facility guidelines.
- Deliver expert guidance on benefits, claims, and resources in-person and via phone.
- Lead briefings for in-processing, maternity, and retirement events.
- Maintain HIPAA compliance, handle PHI securely, and log daily activities/OHI data.
- Escalate complex issues and train new team members.
Basic Qualifications
- High School diploma/GED.
- U.S. Citizenship and SOFA/Command-Sponsored status.
- 3+ years customer service.
- ADP IT III clearance eligibility.
Essential Skills
Excel in English communication, Microsoft Office, presentations, multitasking, and independent work. Preferred: TRICARE/DEERS experience, military healthcare background.
Compensation & Benefits
Fixed salary: $32,000 USD annually + $3,500 foreign service premium. Leidos drives innovation—join disruptors who outpace the status quo.
This full-time, mid-level role demands precision and passion. Qualified candidates join our pipeline for immediate consideration on future vacancies.
Locations
- Spangdahlem, Germany
Salary
31,850 - 57,575 USD / yearly
32,000 - 32,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Fluent English communication (written and oral)intermediate
- Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook)intermediate
- Presentation and briefing deliveryintermediate
- Customer service and tactful interactionintermediate
- Independent work with minimal supervisionintermediate
- Organizational, time management, and multitaskingintermediate
- High attention to detailintermediate
- Data entry and systems navigation (DOES, MHS Genesis)intermediate
Required Qualifications
- High School diploma or GED equivalent (experience)
- U.S. Citizenship required (experience)
- SOFA/Command-Sponsored status as dependent of Active-Duty Service Member, DoD employee, or U.S. Contractor (experience)
- Eligible for ADP IT III clearance (Tier 1, Non-Sensitive) (experience)
- 3+ years customer service experience (experience)
- Familiarity with TRICARE Overseas Program, DEERS, DOES, MHS Genesis (preferred) (experience)
- Background in U.S. military healthcare, managed care, or medical claims (preferred) (experience)
Responsibilities
- Verify benefits, process enrollments/disenrollments/portability via DOES and MHS Genesis
- Manage Primary Care Manager (PCM) changes per MTF guidelines
- Provide education on TRICARE benefits, enrollment, claims via in-person/phone support
- Assist with claims status updates and escalations
- Conduct briefings for in/out processing, maternity, pre-separation events
- Record daily activities and Other Health Insurance (OHI) data
- Ensure HIPAA compliance, PHI confidentiality, complete required trainings
- Support remote operations, train new hires, perform assigned duties
Benefits
- general: Fixed annual salary of $32,000 USD
- general: $3,500 annual foreign service premium for Germany posting
- general: Support active-duty military families through TRICARE Overseas Program
- general: Professional development via Leidos trainings
- general: Pipeline placement for future openings at Spangdahlem Air Base
- general: Mission-driven role with Defense Health Agency (DHA)
Tags & Categories
Answer 10 quick questions to check your fit for TRICARE Beneficiary Services Representative - Join Leidos in Spangdahlem, Germany @ Leidos.
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TRICARE Beneficiary Services Representative - Join Leidos in Spangdahlem, Germany
Leidos
TRICARE Beneficiary Services Representative - Join Leidos in Spangdahlem, Germany
Job Description
Make a Real Impact with Leidos TRICARE Team in Spangdahlem, Germany
Join Leidos as a TRICARE Beneficiary Services Representative (BSR) at Spangdahlem Air Base, supporting active-duty military members and families overseas. This pipeline role for future openings ensures TRICARE-eligible beneficiaries access essential healthcare via the Defense Health Agency's TRICARE Overseas Program (TOP).
Key Responsibilities
- Process enrollments, disenrollments, and portability transfers using DOES and MHS Genesis.
- Update Primary Care Managers (PCMs) following Military Treatment Facility guidelines.
- Deliver expert guidance on benefits, claims, and resources in-person and via phone.
- Lead briefings for in-processing, maternity, and retirement events.
- Maintain HIPAA compliance, handle PHI securely, and log daily activities/OHI data.
- Escalate complex issues and train new team members.
Basic Qualifications
- High School diploma/GED.
- U.S. Citizenship and SOFA/Command-Sponsored status.
- 3+ years customer service.
- ADP IT III clearance eligibility.
Essential Skills
Excel in English communication, Microsoft Office, presentations, multitasking, and independent work. Preferred: TRICARE/DEERS experience, military healthcare background.
Compensation & Benefits
Fixed salary: $32,000 USD annually + $3,500 foreign service premium. Leidos drives innovation—join disruptors who outpace the status quo.
This full-time, mid-level role demands precision and passion. Qualified candidates join our pipeline for immediate consideration on future vacancies.
Locations
- Spangdahlem, Germany
Salary
31,850 - 57,575 USD / yearly
32,000 - 32,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Fluent English communication (written and oral)intermediate
- Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook)intermediate
- Presentation and briefing deliveryintermediate
- Customer service and tactful interactionintermediate
- Independent work with minimal supervisionintermediate
- Organizational, time management, and multitaskingintermediate
- High attention to detailintermediate
- Data entry and systems navigation (DOES, MHS Genesis)intermediate
Required Qualifications
- High School diploma or GED equivalent (experience)
- U.S. Citizenship required (experience)
- SOFA/Command-Sponsored status as dependent of Active-Duty Service Member, DoD employee, or U.S. Contractor (experience)
- Eligible for ADP IT III clearance (Tier 1, Non-Sensitive) (experience)
- 3+ years customer service experience (experience)
- Familiarity with TRICARE Overseas Program, DEERS, DOES, MHS Genesis (preferred) (experience)
- Background in U.S. military healthcare, managed care, or medical claims (preferred) (experience)
Responsibilities
- Verify benefits, process enrollments/disenrollments/portability via DOES and MHS Genesis
- Manage Primary Care Manager (PCM) changes per MTF guidelines
- Provide education on TRICARE benefits, enrollment, claims via in-person/phone support
- Assist with claims status updates and escalations
- Conduct briefings for in/out processing, maternity, pre-separation events
- Record daily activities and Other Health Insurance (OHI) data
- Ensure HIPAA compliance, PHI confidentiality, complete required trainings
- Support remote operations, train new hires, perform assigned duties
Benefits
- general: Fixed annual salary of $32,000 USD
- general: $3,500 annual foreign service premium for Germany posting
- general: Support active-duty military families through TRICARE Overseas Program
- general: Professional development via Leidos trainings
- general: Pipeline placement for future openings at Spangdahlem Air Base
- general: Mission-driven role with Defense Health Agency (DHA)
Tags & Categories
Answer 10 quick questions to check your fit for TRICARE Beneficiary Services Representative - Join Leidos in Spangdahlem, Germany @ Leidos.
Related Books and Jobs