Make a Difference with Leidos TRICARE Team in Kunsan, South Korea

Join Leidos as a TRICARE Beneficiary Services Representative (BSR) and support active-duty military members and families overseas. This pipeline role for future openings delivers essential education and enrollment services under the TRICARE Overseas Program (TOP) for the Defense Health Agency (DHA).

Key Responsibilities

• Process enrollments, disenrollments, and portability transfers using DOES and MHS Genesis.
• Update Primary Care Managers (PCMs) following Military Treatment Facility (MTF) protocols.
• Deliver in-person and phone guidance on TRICARE benefits, claims, and resources.
• Lead briefings for in-processing, maternity, pre-separation, and retirement events.
• Record daily activities, Other Health Insurance (OHI) data, and ensure HIPAA-compliant PHI handling.
• Assess issues, escalate complex cases, train new hires, and provide remote support.

Basic Qualifications

• High School diploma/GED or equivalent.
• U.S. Citizenship; eligible for ADP IT III (Tier 1) clearance.
• SOFA Invited Contractor 700-19 status for South Korea employment.
• Proof of U.S. ordinary residency.
• 3+ years customer service experience.

Essential Skills

• Strong English communication; proficient in Microsoft Office suite.
• Self-starter with organizational, multitasking, and detail-oriented abilities.
• Experience delivering presentations and tactful interactions.

Preferred Qualifications

• Knowledge of TRICARE, DEERS, DOES, MHS Genesis.
• Background in military healthcare, managed care, or medical claims.
• Current SOFA/Command-sponsored status as military dependent or DoD contractor.

Note: Relocation expenses are candidate responsibility; no reimbursement for housing or travel. Fixed salary: $32,000 annually, non-negotiable. Eligible candidates added to pipeline for Kunsan vacancies.

Leidos outthinks and outpaces—join disruptors supporting vital missions abroad.