TRICARE Beneficiary Services Representative - SHAPE, Belgium - Careers at Leidos
Leidos
TRICARE Beneficiary Services Representative - SHAPE, Belgium - Careers at Leidos
Job Description
Make a Global Impact with Leidos TRICARE Team at SHAPE, Belgium
Join Leidos in supporting the Defense Health Agency (DHA) as a TRICARE Beneficiary Services Representative (BSR) at Supreme Headquarters Allied Powers Europe (SHAPE) in Mons, Belgium. This pipeline role for future openings empowers you to deliver essential healthcare enrollment and education services to active-duty military members and families under the TRICARE Overseas Program (TOP). Contribute to a mission that ensures seamless access to vital benefits abroad.
Core Responsibilities
- Process enrollments, disenrollments, portability transfers using Defense Online Enrollment System (DOES) and MHS Genesis.
- Execute Primary Care Manager (PCM) updates following Military Treatment Facility (MTF) protocols.
- Deliver expert guidance on TRICARE resources, benefits, claims status via in-person consultations and phone support.
- Lead briefings for key events including in-processing, maternity, pre-separation, and retirement.
- Maintain accurate data records for daily activities and Other Health Insurance (OHI) in compliance systems.
- Assess issues, escalate complex cases, and provide remote support while training new hires.
Basic Qualifications
- High School diploma/GED or equivalent.
- U.S. Citizenship and SOFA/Command-sponsored status as dependent of Active-Duty, DoD employee, or contractor.
- Eligible for ADP IT III (Tier 1) clearance.
- 3+ years customer service experience.
Essential & Preferred Skills
Excel with fluent English, Microsoft Office mastery, presentation skills, and independent multitasking. Preferred: TRICARE/DEERS/DOES/MHS Genesis knowledge; military healthcare or claims background. Uphold HIPAA for all Protected Health Information (PHI).
Why Leidos?
Earn $32,000 annually in this non-negotiable role. Thrive in a high-impact environment at SHAPE, building skills while serving those who serve. Qualified candidates join our pipeline for immediate consideration on future vacancies. Apply now to melt the mold and drive mission success.
Locations
- Mons, Belgium
Salary
31,850 - 57,575 USD / yearly
32,000 - 32,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- TRICARE Benefits Educationintermediate
- Microsoft Office Proficiencyintermediate
- Presentation Deliveryintermediate
- Data Entry & Managementintermediate
- HIPAA Complianceintermediate
- Multitasking & Organizationintermediate
- Phone & In-Person Communicationintermediate
Required Qualifications
- High School Diploma or GED (experience)
- U.S. Citizenship Required (experience)
- SOFA/Command-Sponsored Status (experience)
- ADP IT III Clearance Eligibility (experience)
- 3+ Years Customer Service Experience (experience)
- Fluent English Communication (experience)
- Self-Starter with Attention to Detail (experience)
Responsibilities
- Verify benefits, process enrollments/disenrollments/portability via DOES & MHS Genesis
- Manage Primary Care Manager (PCM) changes per MTF guidelines
- Provide TRICARE education, enrollment guidance & claims assistance in-person/phone
- Conduct briefings for in/out-processing, maternity & pre-separation events
- Record daily activities, OHI data & escalate complex issues
- Ensure HIPAA compliance & PHI confidentiality
- Train team members & support remote operations
Benefits
- general: Competitive Salary at $32,000 Annually
- general: Support Active-Duty Military Families Mission
- general: Professional Development & Skill Building
- general: Pipeline for Future Openings at SHAPE
- general: Dynamic Team Environment Overseas
- general: Comprehensive Training Programs
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Answer 10 quick questions to check your fit for TRICARE Beneficiary Services Representative - SHAPE, Belgium - Careers at Leidos @ Leidos.
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TRICARE Beneficiary Services Representative - SHAPE, Belgium - Careers at Leidos
Leidos
TRICARE Beneficiary Services Representative - SHAPE, Belgium - Careers at Leidos
Job Description
Make a Global Impact with Leidos TRICARE Team at SHAPE, Belgium
Join Leidos in supporting the Defense Health Agency (DHA) as a TRICARE Beneficiary Services Representative (BSR) at Supreme Headquarters Allied Powers Europe (SHAPE) in Mons, Belgium. This pipeline role for future openings empowers you to deliver essential healthcare enrollment and education services to active-duty military members and families under the TRICARE Overseas Program (TOP). Contribute to a mission that ensures seamless access to vital benefits abroad.
Core Responsibilities
- Process enrollments, disenrollments, portability transfers using Defense Online Enrollment System (DOES) and MHS Genesis.
- Execute Primary Care Manager (PCM) updates following Military Treatment Facility (MTF) protocols.
- Deliver expert guidance on TRICARE resources, benefits, claims status via in-person consultations and phone support.
- Lead briefings for key events including in-processing, maternity, pre-separation, and retirement.
- Maintain accurate data records for daily activities and Other Health Insurance (OHI) in compliance systems.
- Assess issues, escalate complex cases, and provide remote support while training new hires.
Basic Qualifications
- High School diploma/GED or equivalent.
- U.S. Citizenship and SOFA/Command-sponsored status as dependent of Active-Duty, DoD employee, or contractor.
- Eligible for ADP IT III (Tier 1) clearance.
- 3+ years customer service experience.
Essential & Preferred Skills
Excel with fluent English, Microsoft Office mastery, presentation skills, and independent multitasking. Preferred: TRICARE/DEERS/DOES/MHS Genesis knowledge; military healthcare or claims background. Uphold HIPAA for all Protected Health Information (PHI).
Why Leidos?
Earn $32,000 annually in this non-negotiable role. Thrive in a high-impact environment at SHAPE, building skills while serving those who serve. Qualified candidates join our pipeline for immediate consideration on future vacancies. Apply now to melt the mold and drive mission success.
Locations
- Mons, Belgium
Salary
31,850 - 57,575 USD / yearly
32,000 - 32,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- TRICARE Benefits Educationintermediate
- Microsoft Office Proficiencyintermediate
- Presentation Deliveryintermediate
- Data Entry & Managementintermediate
- HIPAA Complianceintermediate
- Multitasking & Organizationintermediate
- Phone & In-Person Communicationintermediate
Required Qualifications
- High School Diploma or GED (experience)
- U.S. Citizenship Required (experience)
- SOFA/Command-Sponsored Status (experience)
- ADP IT III Clearance Eligibility (experience)
- 3+ Years Customer Service Experience (experience)
- Fluent English Communication (experience)
- Self-Starter with Attention to Detail (experience)
Responsibilities
- Verify benefits, process enrollments/disenrollments/portability via DOES & MHS Genesis
- Manage Primary Care Manager (PCM) changes per MTF guidelines
- Provide TRICARE education, enrollment guidance & claims assistance in-person/phone
- Conduct briefings for in/out-processing, maternity & pre-separation events
- Record daily activities, OHI data & escalate complex issues
- Ensure HIPAA compliance & PHI confidentiality
- Train team members & support remote operations
Benefits
- general: Competitive Salary at $32,000 Annually
- general: Support Active-Duty Military Families Mission
- general: Professional Development & Skill Building
- general: Pipeline for Future Openings at SHAPE
- general: Dynamic Team Environment Overseas
- general: Comprehensive Training Programs
Tags & Categories
Answer 10 quick questions to check your fit for TRICARE Beneficiary Services Representative - SHAPE, Belgium - Careers at Leidos @ Leidos.
Related Books and Jobs