Customer Care Representative

About Lennar

Lennar is one of the nation's leading homebuilders, proudly recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States. For decades, we've been dedicated to making a profound impact by creating extraordinary experiences for our Homeowners, Communities, and Associates. We build quality homes, deliver exceptional customer service, give back to the communities where we work and live, and foster a culture of opportunity and growth for our Associates throughout their careers. At Lennar, we're not just constructing houses—we're building dreams, legacies, and futures. Join us in Crown Point, Indiana, and become part of a team that's transforming the homebuilding industry one community at a time.

Executive Summary

As a Customer Care Representative at Lennar in Crown Point, Indiana, you will serve as the vital bridge between our valued homebuyers and our skilled trade partners. Your role involves conducting final orientations, diagnosing issues, scheduling repairs, and ensuring warranty service work is completed to the highest standards. This position demands a passion for customer satisfaction, meticulous organizational skills, and a commitment to maintaining positive homeowner relations. With an estimated salary range of $45,000 to $65,000 annually (based on market data for similar roles in Indiana), this full-time opportunity offers not just a job, but a career path filled with purpose, professional development, and the chance to make homeowners' dreams come true in zero-defect homes.

Role & Mission

Your mission as a Customer Care Representative is to embody Lennar's commitment to excellence by ensuring every homeowner's post-closing experience is seamless and delightful. You will coordinate repair work, manage service requests, and act as the homeowner's advocate, all while upholding our core values of quality, integrity, and customer-centricity. This role is pivotal in building zero-defect homes through cost management, schedule adherence, and proactive problem-solving. Whether you're walking a new family through their dream home during orientation or resolving a warranty concern with precision, you'll directly contribute to Lennar's reputation as the homebuilder that truly cares.

Detailed Responsibilities

Day-to-day, you'll dive into a dynamic mix of fieldwork, office tasks, and collaboration. Here's a comprehensive breakdown:

• Conduct Final Orientations: Lead thorough walkthroughs of new homes with homeowners, highlighting features, explaining systems, and identifying any immediate concerns to set the stage for a flawless experience.
• Diagnose and Schedule Repairs: Assess warranty service requests, diagnose issues accurately, and schedule trade partners for timely resolutions, ensuring all work adheres to Lennar's stringent quality standards and timelines.
• Oversee Repair Completion: Monitor progress of all scheduled repairs, follow up rigorously, and verify that work is completed within specified timeframes, minimizing disruptions to homeowners' lives.
• Maintain Comprehensive Logs: Keep detailed service request logs, document all work performed, and track outcomes using Lennar's proprietary systems for transparency and accountability.
• Evaluate Performance: Assess the performance of trade partners and materials, providing actionable feedback and reports to management to drive continuous improvement in our supply chain and partnerships.
• Participate in Team Efforts: Attend department meetings to align on priorities, contribute to process enhancements, and join emergency on-call rotations to handle urgent homeowner needs with professionalism.
• Foster Homeowner Relations: Communicate empathetically, resolve concerns swiftly, and ensure every interaction reinforces Lennar's promise of exceptional service.

Expect a blend of office-based documentation, site visits to Lennar communities in Crown Point and surrounding areas, and occasional travel within Indiana.

Technical & Behavioral Qualifications

To thrive, you'll bring a solid foundation and standout soft skills:

• Education: High school diploma or GED required; Associate’s degree in a related field or equivalent experience strongly preferred.
• Experience: 1-3 years in residential customer service, construction, warranty management, or a similar field.
• Licensing: Valid driver’s license with an excellent driving record—essential for site visits.
• Technical Skills: Proficiency in Microsoft Office Suite, especially Excel for logging and reporting; familiarity with customer relationship management (CRM) tools is a plus.
• Behavioral Traits: Outstanding verbal and written communication; impeccable organizational and time-management skills; empathy and problem-solving under pressure; physical ability to bend, stoop, reach, lift up to 50 pounds, and drive safely.
• Other: Regular in-person attendance at job sites and offices; flexibility for on-call duties.

Career Path & Growth at Lennar

Lennar invests in your future with structured growth opportunities. Start as a Customer Care Representative and advance to roles like Customer Care Manager, Warranty Supervisor, or even Division Operations roles. Our Education Assistance Program supports certifications in construction management or customer service excellence. With mentorship programs, leadership training, and internal promotions, 70% of our management team started in entry-level positions. Build your career on a foundation of purpose, skill-building, and recognition.

The Impact You Will Make

Every repair you schedule, every orientation you lead, turns a house into a cherished home. You'll resolve issues that could sour the homebuying experience, boost customer satisfaction scores, and contribute to Lennar's top rankings. Your work directly impacts families in Crown Point, Indiana, creating lasting community value and personal fulfillment in a role where your efforts build more than homes—they build trust and joy.

Company Benefits & Perks

Lennar offers a total rewards package that prioritizes your well-being:

• Robust health plans: Medical, Dental, Vision from day one.
• 401(k) with $1-for-$1 match up to 5%.
• Paid Parental Leave, Associate Assistance Plan.
• Education Assistance and up to $30,000 Adoption Assistance.
• Generous PTO: Up to 3 weeks vacation, holidays, sick leave, personal days.
• New Hire Referral Bonuses, Home Purchase Discounts, Everyone’s Included Day.

Explore more at Lennar Total Rewards.

Workplace Culture

At Lennar, our culture is collaborative, inclusive, and fun. We celebrate wins with team events, prioritize work-life balance, and empower Associates to innovate. In Crown Point, join a tight-knit team passionate about homebuilding, community giveback, and mutual growth. We're diverse, supportive, and committed to your success.

How to Apply

Ready to build dreams? Apply now via our careers portal. Submit your resume, cover letter highlighting customer service experience, and references. We review applications weekly—don't wait! Lennar is an equal opportunity employer. #LI-AS1