Elite Customer Service Specialist - Powering Homeownership Dreams at Lennar Mortgage

About Lennar

Lennar Mortgage, a proud division of the Fortune 150 powerhouse Lennar Corporation, stands at the forefront of the homebuilding and mortgage industry. For decades, we've been synonymous with innovation, quality, and unwavering commitment to making the American Dream of homeownership accessible to families across the nation. Headquartered in a dynamic hub of growth, our St. Petersburg, Florida office is more than just a workplace—it's the heartbeat of exceptional mortgage services that support thousands of homebuyers annually.

At Lennar, we're not just building homes; we're constructing futures. Our culture is rooted in personal growth, diversity, and a relentless pursuit of excellence. As a leader in zero-defect homebuilding, cost management, and schedule adherence, we empower our elite team of professionals to exceed superior standards. Joining Lennar Mortgage means aligning with a company that rewards dedication with competitive compensation, abundant advancement opportunities, and a supportive environment designed for long-term success.

Executive Summary

Are you passionate about delivering outstanding customer service while playing a pivotal role in the mortgage lifecycle? Lennar Mortgage seeks a Customer Service Specialist to join our high-performing team in St. Petersburg, Florida. This full-time role offers an estimated salary range of $45,000 - $65,000 annually (based on market data for similar positions in the region), with comprehensive benefits that prioritize your well-being and professional development.

In this position, you'll be the friendly voice and efficient processor behind seamless mortgage experiences—from handling inbound inquiries to managing investor loan releases. If you thrive in a fast-paced environment, possess a pleasant demeanor, and have a knack for multitasking with precision, this is your opportunity to build a rewarding career with a company that values your contributions and invests in your growth.

Role & Mission

The mission of the Customer Service Specialist is to serve as the frontline ambassador for Lennar Mortgage, ensuring every customer interaction reinforces our commitment to excellence and homeownership success. You'll bridge the gap between borrowers, investors, and internal teams, resolving inquiries with empathy and efficiency while maintaining meticulous records.

This role is ideal for detail-oriented professionals who find joy in problem-solving and take pride in turning complex mortgage processes into smooth, stress-free experiences. By joining us, you'll contribute to Lennar's broader vision of empowering families to achieve their dreams through innovative mortgage solutions and unparalleled service.

Detailed Responsibilities

Your day-to-day impact will be profound and varied, blending customer-facing duties with critical backend operations. Here's a comprehensive breakdown:

• Customer Interaction Excellence: Answer and address incoming telephone calls and emails with professionalism. Take detailed, legible, and accurate notes to document files, ensuring seamless handoffs and follow-ups.
• Loan Servicing Operations: Manage service release of portfolio loans to various investors, including performing investor changes in the loan servicing system for sold loans.
• Administrative Mastery: Process miscellaneous tasks such as monitoring and collecting payments on small delinquent loan pipelines, handling phone payments, and daily printing/mailing of letters and statements to borrowers.
• Inquiry Resolution: Research and resolve customer and investor inquiries promptly, submitting credit updates to credit report agencies via third-party vendor systems.
• Communication Precision: Draft letters to borrowers for returning checks or issuing notices when necessary, always upholding compliance and courtesy.
• Ad-Hoc Support: Tackle additional tasks as needed, adapting to departmental priorities while maintaining high standards of accuracy and efficiency.

Management reserves the right to evolve these responsibilities to meet business needs, ensuring your role remains dynamic and growth-oriented.

Technical & Behavioral Qualifications

Technical Requirements

• Mortgage, banking, or title experience preferred.
• Proficient in Microsoft Office Suite, including Excel for data management, Word for drafting, and Outlook for communication.
• Experience with loan servicing systems and third-party vendor platforms is a plus.

Behavioral Qualifications

• Prior customer service experience preferred; High School Diploma or equivalent required.
• Pleasant, outgoing personality with excellent oral communication, telephone manner, and interpersonal skills.
• Ability to multitask under pressure, with unwavering attention to detail, accuracy, and accountability.
• Positive, professional attitude; team player who represents Lennar positively and follows work rules/procedures reliably.

We're seeking individuals who embody reliability, empathy, and a proactive mindset—qualities that define success at Lennar.

Career Path & Growth at Lennar

Lennar Mortgage isn't just a job; it's a launchpad for your career. Start as a Customer Service Specialist and ascend to roles like Senior Servicing Specialist, Customer Experience Manager, or even Loan Operations Supervisor. Our track record speaks volumes: many of our leaders began in entry-level positions, propelled by our robust training programs and mentorship opportunities.

With a Fortune 150 backing, you'll access cross-functional projects, leadership development workshops, and tuition reimbursement through our Education Assistance Program. Build your future with a company that invests in yours—where innovation meets opportunity.

The Impact You Will Make

Every call you answer, every loan you process, directly impacts families stepping into their first home. You'll alleviate borrower anxieties, ensure investor confidence, and contribute to Lennar's reputation for zero-defect excellence. Your work reduces delinquencies, streamlines operations, and fosters loyalty—ultimately helping more Americans achieve homeownership. Imagine the fulfillment of knowing your precision and empathy make dreams come true daily.

Company Benefits & Perks

Lennar prioritizes your holistic success with industry-leading perks:

• Robust health coverage: Medical, Dental, Vision plans from day one.
• 401(k) Retirement Plan with $1 for $1 match up to 5%.
• Paid Parental Leave and Associate Assistance Program for life's milestones.
• Education Assistance and up to $30,000 Adoption Assistance.
• Competitive PTO, wellness programs, and employee discounts on homes/mortgages.

Workplace Culture

Step into a vibrant, inclusive culture in our modern St. Petersburg office. Collaborate with passionate teams in an environment that celebrates diversity, innovation, and work-life balance. Enjoy team-building events, flexible scheduling, and a supportive atmosphere where your voice matters. At Lennar, we're building more than mortgages—we're cultivating a community of elite professionals who thrive together.

How to Apply

Ready to empower homeownership? Submit your resume and a cover letter highlighting your customer service passion today. Visit our careers portal at lennar.com/careers or email careers@lennarmortgage.com. We're excited to welcome you to the Lennar family—apply now and start building your future!