HOA Manager - Lead Community Excellence at Lennar

About Lennar

Lennar is one of the nation's leading homebuilders, consistently ranked among the top performers in the United States and recognized as a Fortune 500® company. For decades, we've been more than just a builder—we're creators of dreams, fostering vibrant communities where families thrive. Our commitment extends beyond constructing quality homes; we deliver exceptional customer service, give back to the communities we serve, and cultivate a culture of opportunity and growth for our associates. At Lennar, every role contributes to making an extraordinary impact on homeowners, communities, and our team members. Join us in Wayne, New Jersey, and be part of a legacy that's shaping America's landscapes.

Executive Summary

As an HOA Manager at Lennar, you will serve as the strategic linchpin for our master-planned communities, overseeing operations for assets exceeding $50 million. This pivotal role demands a blend of leadership, customer-centricity, and operational expertise to ensure seamless community management. Reporting to senior division leadership, you'll collaborate with third-party management firms, legal counsel, HOA boards, and Lennar teams to resolve issues, enhance resident satisfaction, and drive long-term community success. If you thrive in dynamic environments where your decisions directly impact resident happiness and company objectives, this is your opportunity to build a rewarding career with purpose.

Role & Mission

The mission of the HOA Manager is to provide visionary management, direction, and leadership, ensuring community properties are maintained and operated in alignment with Lennar's high standards. You will bridge the gap between homeowners, developers, and service providers, facilitating solutions to complex challenges while fostering an environment of trust and excellence. Your leadership will empower communities to flourish, from lush common areas and state-of-the-art clubhouses to well-governed associations. This role is ideal for seasoned professionals passionate about real estate, community building, and stakeholder engagement in the competitive homebuilding industry.

Detailed Responsibilities

Community Care Responsibilities

• Direct all interactions with customers, on-site/off-site management companies, association managers, activities directors, gate attendants, ARC boards, vendors, and suppliers.
• Respond promptly to customer complaints, coordinating with Lennar's Corporate Customer Care department for swift resolutions.
• Facilitate customer care seminars for residents to enhance satisfaction and education.
• Maintain a comprehensive customer complaint log, ensuring resolutions meet divisional timeframe expectations.
• Develop and execute an ongoing resident relations plan, implementing initiatives measured by feedback, surveys, and satisfaction metrics.
• Oversee coordination with homebuilding field teams, administration, and sales associates to address community needs.

Community Management / Club Management

• Manage the creation and supervision of community structures, including master/sub homeowner associations, maintenance-free designations, Community Development Districts (CDDs), condominiums, and common associations.
• Participate actively in CDD operations and governance.
• Develop processes for consistent communication, such as newsletters, event calendars, and community websites.
• Provide leadership to achieve company and property goals through effective business relationships.
• Serve on HOA and CDD boards of directors as required.
• Establish communication protocols between Lennar Sales, Community representatives, and HOA Management.
• Lead external management companies and consultants overseeing $50M+ in assets (clubs and common areas).
• Exercise operational control over all HOAs and clubs valued at over $50MM, developing strategies and execution plans.
• Create essential documents including HOA agreements, club plans, condominium docs, and sales disclosures.

Homeowner and Condominium Management

• Direct all association meetings, including quarterly, budget, committee, public presentations, and annual meetings.
• Ensure compliance with governing documents, state laws, and best practices in condominium and homeowner management.
• Monitor budgets, reserves, and financial health of associations.
• Coordinate maintenance, landscaping, and amenity operations for peak performance.

Technical & Behavioral Qualifications

Technical Qualifications

• Proficiency in HOA management software, financial reporting tools, and Microsoft Office Suite.
• In-depth knowledge of real estate laws, CDD regulations, condominium acts, and association governance.
• Experience managing multi-million-dollar budgets and vendor contracts.
• CMCA, AMS, or PCAM certification highly preferred.

Behavioral Qualifications

• Exceptional communication and interpersonal skills for diverse stakeholders.
• Proven leadership in team management and conflict resolution.
• Strategic thinker with a customer-first mindset.
• High emotional intelligence, adaptability, and resilience in fast-paced settings.
• Detail-oriented with strong organizational and problem-solving abilities.

A bachelor's degree in Business, Real Estate, or a related field is preferred, along with 5+ years in property or HOA management.

Career Path & Growth at Lennar

Lennar invests in your future with robust professional development programs, mentorship opportunities, and clear advancement paths. Start as HOA Manager and progress to Senior Community Director, Regional Operations Lead, or Division Vice President. Access leadership training, certification reimbursements, and cross-functional projects that build your expertise. Our associates enjoy tuition assistance, internal mobility, and a culture that rewards innovation and results. Build your career where zero-defect homes meet limitless potential.

The Impact You Will Make

In this role, you'll transform communities into thriving havens, resolving disputes that strengthen bonds, launching events that create lasting memories, and implementing strategies that boost property values. Your work directly elevates resident satisfaction scores, supports Lennar's market leadership, and contributes to sustainable community legacies. Imagine the fulfillment of seeing families flourish under your stewardship—your impact echoes for generations.

Company Benefits & Perks

• Competitive salary range: $85,000 - $120,000 annually (based on experience).
• Comprehensive medical, dental, vision, and life insurance.
• 401(k) with generous company match and immediate vesting.
• Paid vacation, holidays, sick leave, and flexible work options.
• Homebuyer discounts and mortgage assistance programs.
• Wellness programs, gym reimbursements, and employee assistance.
• Performance bonuses, stock purchase plans, and profit-sharing.

Workplace Culture

Lennar champions an inclusive, empowering culture rooted in integrity, innovation, and teamwork. We celebrate diversity, prioritize work-life balance, and foster growth through recognition programs and collaborative events. In Wayne, New Jersey, enjoy a supportive office with modern amenities, team-building activities, and a commitment to community service. Join a family where your voice matters and your success is our priority.

How to Apply

Ready to elevate communities with Lennar? Submit your resume and cover letter detailing your HOA experience via our careers portal at lennar.com/careers. Include references and certifications. We review applications on a rolling basis—apply today to build your future in Wayne, New Jersey!