Homebuyer Concierge

About Lennar

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating extraordinary experiences for homeowners, communities, and associates. As a Fortune 500® company consistently ranked among the top homebuilders in the United States, Lennar builds quality homes while providing exceptional customer service. We give back to the communities where we work and live, fostering a culture of opportunity and growth for our associates throughout their careers. Join Lennar and be part of building more than homes—build legacies, dreams, and futures.

Executive Summary

The Homebuyer Concierge role at Lennar is the heartbeat of the homebuying journey. Serving as the primary point of contact after the Purchase Agreement is executed, you will guide excited homebuyers through every step of construction and closing. This position demands exceptional organizational skills, proactive communication, and a passion for customer service in a dynamic, fast-paced environment. With a salary range of $37,566 - $64,480 annually (based on $18.04 - $31 hourly), this full-time role offers competitive compensation, comprehensive benefits, and unparalleled career growth opportunities in Vancouver, Washington.

Role & Mission

Your mission as a Homebuyer Concierge is to ensure a seamless, stress-free experience for every homebuyer from contract signing to keys in hand. You will orchestrate communication between buyers and Lennar's key departments—Mortgage, Title, Construction, Sales, and Closing—while driving backlog management to keep builds on schedule. This role is about more than transactions; it's about turning house-buying excitement into lasting homeowner satisfaction, embodying Lennar's commitment to zero-defect homes, cost management, and schedule adherence.

Detailed Responsibilities

Your day-to-day impact will be profound and multifaceted:

• Serve as the Buyer's Primary Point of Contact: From Purchase Agreement execution through construction and closing, be the trusted guide, answering questions, alleviating concerns, and celebrating milestones.
• Drive Backlog Management: Proactively reach out to homebuyers, coordinate transactions, and ensure smooth progression through escrow to minimize delays and maximize satisfaction.
• Set Clear Expectations: Provide timely, concise updates on build status, managing expectations with transparency and empathy to build trust.
• Coordinate Key Introductions and Meetings: Facilitate seamless handoffs between homebuyers and departments including Mortgage, Title, Construction, Sales, and Closing teams.
• Ensure File Compliance and Readiness: Verify all sales files and documents are complete, compliant, and primed for successful closings, preventing last-minute hurdles.
• Master Salesforce Milestone Tracking: Facilitate critical milestones such as Conditional Loan Approval, scheduling Dusty Shoe Walks (at foundation completion or per product type), tracking meetings with Construction Managers, Customer Care, buyers, mortgage companies, and closing attorneys, and coordinating on-time document signing.

These responsibilities demand precision, adaptability, and a customer-first mindset in a high-volume, deadline-driven setting.

Technical & Behavioral Qualifications

Education & Experience

• High school diploma or equivalent required; college degree in business, communications, or related field preferred.
• Minimum 2-3 years in homebuilding, real estate, mortgage, customer service, or related industries.

Technical Skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• CRM expertise, with Salesforce experience highly preferred.
• Familiarity with real estate transaction processes, loan approvals, and construction timelines.

Behavioral Competencies

• Communication Excellence: Articulate, empathetic, and proactive in all interactions.
• Organizational Mastery: Thrive managing multiple tasks, deadlines, and priorities in fast-paced environments.
• Customer Service Orientation: Passionate about creating positive experiences and resolving issues swiftly.
• Self-Motivation: Proactive approach to engagement, problem-solving, and continuous improvement.
• Team Collaboration: Build strong relationships across departments for optimal outcomes.

Physical & Site Requirements

Regular in-person attendance at company communities, job sites, and offices is essential. The role may involve working over eight hours daily in construction trailers, operating vehicles, reading plans, climbing stairs/ladders, bending, stooping, reaching, lifting/carrying 50+ pounds, and occasional construction equipment operation. Finger dexterity for computer and calculator use is required.

Career Path & Growth at Lennar

Lennar invests in your future with robust development programs. Start as Homebuyer Concierge and advance to roles like Construction Customer Care Manager, Sales Team Lead, or Division Operations roles. Access tuition reimbursement, leadership training, mentorship, and internal mobility across our nationwide operations. Many associates build lifelong careers here, empowered by a culture that rewards initiative and performance.

The Impact You Will Make

Every interaction shapes a family's legacy. You'll transform complex processes into joyful journeys, ensuring on-time, on-budget deliveries of dream homes. Your efforts directly contribute to Lennar's reputation for excellence, homeowner loyalty, and community impact. Be the hero behind zero-defect homes and rave reviews—your work creates ripples of happiness for generations.

Company Benefits & Perks

• Health & Wellness: Comprehensive medical, dental, vision coverage with HSA/FSA options.
• Financial Security: 401(k) with generous company match, life/disability insurance.
• Time Off: Paid vacation, sick days, holidays, and parental leave.
• Professional Growth: Tuition reimbursement, ongoing training, certification support.
• Work-Life Balance: Employee assistance programs, wellness incentives, flexible scheduling where possible.
• Exclusive Perks: Homebuyer discounts, community events, team-building activities.

Workplace Culture

Lennar fosters an inclusive, high-energy culture valuing integrity, innovation, and teamwork. We're collaborative yet autonomous, celebrating wins big and small. Diversity drives our success—Lennar is an equal opportunity employer committed to a harassment-free workplace. In Vancouver, WA, enjoy Northwest beauty while building with a top-tier team passionate about quality and growth.

How to Apply

Ready to build dreams? Submit your resume and cover letter detailing your customer service passion and relevant experience. Highlight Salesforce proficiency and real estate background. Join our talent community at Lennar.com/careers. We review applications continuously—don't wait! Lennar is an equal opportunity employer; all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

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