Internet Sales Coordinator

About Lennar

Lennar is one of the nation's leading homebuilders, proudly recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States. For decades, we've been dedicated to making a profound impact by creating extraordinary experiences for our Homeowners, Communities, and Associates. We build quality homes with zero defects, manage costs effectively, and adhere strictly to schedules, all while providing exceptional customer service. Our commitment extends beyond construction—we give back to the communities where we work and live, fostering a culture of opportunity, growth, and empowerment for every Associate throughout their career. At Lennar, we're not just building homes; we're building futures, dreams, and lasting legacies in vibrant places like Charlotte, North Carolina.

Executive Summary

Join Lennar's dynamic Sales & Marketing team as an Internet Sales Coordinator in Charlotte, NC, where you'll be at the forefront of transforming online inquiries into thrilled homebuyers. This pivotal role ensures every digital lead receives a 'Tickled, Delighted, Happy' experience, converting curiosity into concrete sales appointments. With flexible hours, robust support, and a pathway to career advancement in the booming homebuilding industry, this position offers purpose-driven work in a high-growth environment. If you thrive on digital sales, customer engagement, and real estate excitement, Lennar empowers you to build your future while helping others build theirs.

Role & Mission

The Internet Sales Coordinator is the digital gateway to Lennar's world-class homes. Your mission: generate and nurture a robust sales pipeline from internet-generated leads across platforms like websites, social media, and email campaigns. You'll engage prospects with personalized, responsive communication, guiding them seamlessly from initial inquiry to scheduled sales visits. By maintaining meticulous records, collaborating with marketing, and attending key events, you'll play a crucial role in delivering Lennar's promise of exceptional service. This isn't just a job—it's a career built on making dreams come true, one click at a time, in the heart of Charlotte's thriving housing market.

Detailed Responsibilities

• Capture and Convert Leads: Proactively identify and transform online customer inquiries into high-potential sales prospects using CRM tools and lead tracking systems.
• Multichannel Communication: Deliver prompt, professional responses via email, live chat, phone calls, and 1-800 toll-free numbers, ensuring every interaction builds trust and excitement.
• Resource Management: Regularly maintain and update digital reference materials, community brochures, and inventory lists to provide accurate, real-time information.
• Sales Guidance: Expertly navigate customers through the full sales journey, detailing home products, community amenities, financing options, incentives, and customization possibilities.
• Database Mastery: Manage a comprehensive Internet customer database, initiating targeted outreach for quick-move-in homes, spec inventory, and exclusive promotions.
• Marketing Collaboration: Partner with the Marketing team to distribute electronic campaigns, track performance, and keep product/community offerings current across all digital channels.
• Team Engagement: Participate actively in sales meetings, community open houses, training sessions, and networking events to stay ahead of market trends.
• Flexibility: Embrace variable schedules, including weekends and evenings, to align with peak customer inquiry times and sales opportunities.

These responsibilities demand a blend of digital savvy, sales acumen, and customer obsession, positioning you as a key driver of Lennar's sales success in Charlotte.

Technical & Behavioral Qualifications

Education & Experience

• High School Diploma or GED required; Associate's or Bachelor's degree in Business, Marketing, or related field strongly preferred.
• Proven sales experience, with a plus for telephone sales, customer service, or real estate environments.

Core Skills & Traits

• Exceptional interpersonal, verbal, and written communication skills to connect authentically with diverse homebuyers.
• Superior organizational abilities and independence to juggle multiple leads without oversight.
• Tech proficiency in CRM software (e.g., Salesforce), Microsoft Office, email platforms, and live chat tools.
• Valid Driver’s License, reliable vehicle, and willingness to travel to communities in all weather.
• Real estate license preferred or required per local regulations; Lennar provides training support.

Physical Requirements

Regular on-site presence at offices, communities, and job sites is essential. Drive clients to demonstrate homes, operate computers/phones extensively, and lift up to 25 lbs. Finger dexterity for keyboarding is key.

Career Path & Growth at Lennar

Lennar invests in your ascent. Start as Internet Sales Coordinator and advance to Sales Associate, Internet Sales Manager, or Marketing leadership. Our Education Assistance Program fuels certifications, degrees, and real estate licensing. Internal promotions abound—many executives began in entry roles. Enjoy mentorship, sales training, leadership development, and performance incentives. In Charlotte's red-hot market, your contributions directly fuel rapid career progression in a stable, Fortune 500 powerhouse.

The Impact You Will Make

Every lead you convert becomes a family's new home, a community's new heartbeat. You'll delight customers, boost sales metrics, and contribute to Lennar's market dominance. Your efforts reduce vacancy times, optimize inventory turnover, and amplify brand loyalty. In Charlotte, where growth surges, your role shapes skylines and lives, delivering measurable ROI while embodying Lennar's zero-defect ethos.

Company Benefits & Perks

• Health & Wellness: Comprehensive Medical, Dental, Vision plans with low deductibles.
• Retirement Security: 401(k) with 100% company match up to 5% of salary.
• Family Support: Generous Paid Parental Leave, Adoption Assistance up to $30,000, Associate Assistance Plan.
• Professional Development: Tuition reimbursement via Education Assistance Program.
• Additional Perks: Paid time off, employee discounts on homes, community volunteer opportunities, and wellness programs.

Workplace Culture

Lennar cultivates a collaborative, empowering culture where innovation meets integrity. Expect team celebrations, open-door leadership, and a focus on work-life harmony. In Charlotte offices and communities, enjoy modern workspaces, team-building events, and a 'build your future' mindset. We're diverse, inclusive, and committed to Associate success—join a family that values your growth as much as ours.

How to Apply

Ready to turn clicks into keys? Apply now via Lennar's careers portal. Submit your resume, cover letter highlighting sales experience, and availability. Top candidates receive rapid interviews. Lennar is an equal opportunity employer—let's build extraordinary together in Charlotte, NC!