Internet Sales Coordinator

About Lennar

Lennar is one of the nation's leading homebuilders, proudly recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States. For decades, we've been dedicated to making a profound impact by creating extraordinary experiences for our Homeowners, Communities, and Associates. We build quality homes with zero defects, manage costs meticulously, and adhere to schedules while providing exceptional customer service. Our commitment extends beyond construction—we give back to the communities where we work and live, fostering a culture of opportunity, growth, and empowerment for every Associate throughout their career. Join Lennar in Pensacola, Florida, and be part of a legacy that's shaping the American dream, one home at a time.

Executive Summary

As an Internet Sales Coordinator at Lennar in Pensacola, you will be the digital gateway to homeownership dreams. This dynamic role sits at the heart of our Sales & Marketing team, where you'll generate and nurture a robust sales pipeline from internet-generated leads. Your mission? Ensure every customer feels 'Tickled, Delighted, Happy' from first inquiry to signed contract. With flexible hours, including weekends, you'll engage prospects via email, live chat, phone, and more, converting online curiosity into showroom appointments and lifelong homeowners. If you thrive in fast-paced sales environments, excel at multi-channel communication, and have a passion for real estate, this is your chance to build a rewarding career with a top-tier homebuilder.

Role & Mission

The Internet Sales Coordinator is pivotal in bridging the digital world and real-world homebuying. Your mission is to capture online inquiries from Lennar's high-traffic websites, social media, and lead platforms, transforming them into viable sales prospects. You'll guide customers seamlessly through the sales journey, providing tailored information on our stunning communities in Pensacola and surrounding areas, innovative home designs, flexible financing options, and exclusive incentives. By maintaining a pristine Internet customer database and collaborating with Marketing, you'll ensure our online presence drives real results. This role demands availability for flexible hours, including weekends, to match customer needs and maximize conversions in our competitive homebuilding market.

Detailed Responsibilities

• Capture and Convert Leads: Monitor and respond to online customer inquiries in real-time, qualifying leads and scheduling sales appointments with precision.
• Multi-Channel Communication: Deliver prompt, professional responses via email, live chat, phone, and our 1-800 toll-free number, building rapport and addressing concerns instantly.
• Resource Management: Maintain and update digital reference materials, community brochures, and inventory lists to ensure all information is current and customer-ready.
• Sales Guidance: Educate prospects on Lennar products, community amenities, financing programs, builder incentives, and customization options to facilitate informed decisions.
• Database Mastery: Manage the Internet customer database, conducting proactive outreach for quick-move-in homes, spec inventory, and special promotions.
• Marketing Collaboration: Partner with the Marketing team to distribute electronic campaigns, track lead sources, and keep product/community offerings up-to-date across all platforms.
• Team Engagement: Attend weekly sales meetings, community open houses, grand openings, and ongoing training sessions to stay ahead of market trends and Lennar best practices.
• Event Support: Participate in virtual and in-person events, driving traffic and capturing new leads while representing the Lennar brand with enthusiasm.

These responsibilities ensure a seamless customer experience, directly contributing to Lennar's sales targets and customer satisfaction scores.

Technical & Behavioral Qualifications

Education & Experience

• High School Diploma or GED required; Associate's or Bachelor's degree in Business, Marketing, or related field preferred.
• 1-3 years of sales experience, with telephone sales or real estate background highly desirable.

Skills & Competencies

• Exceptional interpersonal, verbal, and written communication skills to engage diverse customers.
• Strong organizational abilities and proficiency in CRM systems (e.g., Salesforce, HubSpot), Microsoft Office, and lead management tools.
• Tech-savvy with comfort in digital platforms, live chat software, email marketing tools, and social media monitoring.
• Self-motivated with the ability to work independently in a high-volume lead environment.

Other Requirements

• Valid Driver’s License and reliable personal transportation for community visits.
• Real estate license may be required depending on Florida regulations—Lennar provides support for licensure.
• Physical ability to lift 25 pounds, drive in all weather, and demonstrate homes on-site.
• Flexible availability, including weekends and evenings, to align with peak customer inquiry times.

Career Path & Growth at Lennar

At Lennar, your career isn't just a job—it's a blueprint for success. Starting as an Internet Sales Coordinator, you'll gain hands-on experience in digital sales, lead nurturing, and real estate dynamics. High performers advance to roles like New Home Sales Consultant, Sales Manager, or Digital Marketing Specialist. Our robust training programs, mentorship opportunities, and internal mobility have propelled Associates to VP levels. With a focus on continuous learning via our Education Assistance Program, you'll build skills in sales leadership, data analytics, and homebuilding operations. Lennar fosters promotions from within—over 70% of leadership roles are filled internally—empowering you to construct a future as limitless as our communities.

The Impact You Will Make

Every lead you convert becomes a family's new home, a community's heartbeat, and a milestone in someone's life. You'll directly influence Lennar's market share in Pensacola by optimizing our digital sales funnel, boosting appointment show rates, and elevating customer NPS scores. Your efforts reduce sales cycle times, maximize inventory turnover, and amplify our brand as the go-to homebuilder. Beyond metrics, you'll create 'Tickled, Delighted, Happy' moments—helping first-time buyers, growing families, and retirees find their perfect Lennar home—leaving a lasting legacy in Florida's vibrant housing market.

Company Benefits & Perks

• Health & Wellness: Comprehensive Medical, Dental, Vision plans with low premiums and HSA contributions.
• Retirement Security: 401(k) with 100% company match up to 5% of salary.
• Family Support: Generous Paid Parental Leave, Adoption Assistance up to $30,000, and Associate Assistance Program for life's challenges.
• Professional Development: Tuition reimbursement via Education Assistance Program, leadership training, and certification support.
• Work-Life Balance: Paid time off, flexible scheduling, employee discounts on Lennar homes, and community volunteer opportunities.
• Additional Perks: Wellness programs, gym reimbursements, and exclusive events for Associates and families.

Workplace Culture

Lennar Pensacola embodies 'Empowerment, Integrity, and Excellence.' Our collaborative teams celebrate wins, support growth, and prioritize work-life harmony. Expect a vibrant office with modern tools, regular team-building, and a focus on diversity & inclusion. We're not just building homes—we're building futures in a respectful, innovative environment where your voice matters.

How to Apply

Ready to turn clicks into keys? Apply now via our careers portal. Submit your resume, cover letter highlighting sales experience, and availability. Join Lennar in Pensacola—where your career builds dreams. #LI-TE1 #CB