Virtual Customer Care Representative

About Lennar

Lennar, a proud Fortune 500® company, stands as one of America's premier homebuilders, crafting exceptional homes across the nation. Our mission transcends construction—we create extraordinary experiences for homeowners, foster thriving communities, and nurture the professional growth of our associates. Recognized consistently among top homebuilders, Lennar builds quality homes with zero-defect standards, delivers unparalleled customer service, and gives back to the communities we serve. From innovative designs to sustainable practices, we're shaping the future of homeownership while empowering our team to build lasting careers.

Headquartered in a dynamic landscape of innovation, Lennar operates nationwide, with key hubs like Irving, Texas, serving as vital centers for our operations. Join us in Irving, Texas, where you'll contribute to Texas-sized dreams in one of the fastest-growing homebuilding markets.

Executive Summary

As a Virtual Customer Care Representative at Lennar in Irving, Texas, you'll be the heartbeat of homeowner satisfaction in assigned communities. This full-time role blends virtual oversight with strategic field presence, managing warranty homes, coordinating trade partners, and ensuring every homeowner's journey is seamless. With an estimated salary range of $55,000 - $75,000 USD annually (based on experience and market data), this position offers competitive compensation, comprehensive benefits, and a clear path to leadership in homebuilding customer service.

Ideal for seasoned professionals with 3+ years in customer-facing roles, you'll leverage advanced scheduling, budgeting, and communication skills to supervise trade partners, approve invoices up to $1,250, and conduct critical homeowner touchpoints like pre-closing demonstrations and 30-day post-close visits. Work flexibly from home with occasional site visits, driving Lennar's commitment to zero-defect homes and exceptional service.

Role & Mission

Your mission: Champion homeowner delight by overseeing warranty services, fostering trade partner excellence, and maintaining pristine community standards. Reporting to the Customer Care Manager, you'll manage all customer relations for assigned communities virtually and on-site, ensuring schedules are met, budgets controlled, and relationships strengthened. This role demands a blend of empathy, technical acumen, and proactive problem-solving to turn potential issues into testimonials of Lennar quality.

Key to Lennar's zero-defect philosophy, you'll certify home completions, supervise community aesthetics—from entry features to model centers—and become the local expert on HOAs, schools, dining, and shopping. Virtually empowered yet community-rooted, you'll build futures, one satisfied homeowner at a time.

Detailed Responsibilities

• Relationship Mastery: Promote, facilitate, and foster positive working relationships with Lennar customers and trade partners, exercising sound judgment daily.
• Trade Partner Oversight: Manage daily activities per job schedules and scopes, approving invoices up to $1,250 upon satisfactory completion.
• Proactive Issue Resolution: Remedy scheduling, communication, or payment issues swiftly to maintain workflow efficiency.
• Product & Technical Expertise: Understand manufacturer recommendations for product use and application, ensuring compliance and quality.
• Homeowner Milestones: Supervise/conduct pre-closing meetings, orientation demonstrations, celebrations, and 30-day post-close visits.
• Quality Certification: Review and certify completion of each home in your community, upholding zero-defect standards.
• Community Management: Direct all customer relations aspects, including field meetings with trade partners, construction, and sales staff.
• Local Expertise: Master community knowledge—HOA fees/rules, schools, restaurants, shopping—to guide homeowners seamlessly.
• Site Stewardship: Supervise community conditions: entry features, roads, ponds, common areas, model centers, and signage.

Expect dynamic days blending virtual coordination via MS Office tools with targeted site visits, operating vehicles, climbing ladders, and lifting up to 50+ lbs. as needed.

Technical & Behavioral Qualifications

Education & Experience

• High School Diploma or equivalent required; Bachelor’s in business, construction management, or related field preferred.
• Minimum 3 years directing/supervising work in customer-facing homebuilding roles.

Technical Skills

• Valid Driver’s License with clean record and auto insurance.
• Advanced scheduling, budgeting, and document management proficiency.
• Blueprint reading and interpretation expertise.
• Computer literacy: MS Office (Word, Excel) mastery.

Behavioral Competencies

• Exceptional follow-up, written/verbal communication, and time management.
• Customer-centric mindset with discretion and empathy.
• Physical agility: Work >8 hours/day, bend/stoop/reach, lift 50+ lbs., operate equipment occasionally.

Daily contacts span division personnel, agencies, partners, consultants, and homeowners—thriving here means collaboration and adaptability.

Career Path & Growth at Lennar

Lennar invests in your ascent: Start as Virtual Customer Care Rep and advance to Senior Rep, Customer Care Manager, or Division Director. Access tuition reimbursement, leadership training, and mentorship programs. Our culture of opportunity has propelled associates to executive roles, with clear KPIs tying performance to promotions. Build your future—literally.

The Impact You Will Make

You'll transform homes into legacies, resolving issues before they arise and creating raving fans. Your oversight ensures zero-defect deliveries, boosting Lennar's top rankings. Communities flourish under your watch, homeowners thrive, and trade partners excel—your work ripples through families and neighborhoods, embodying Lennar's promise of extraordinary experiences.

Company Benefits & Perks

• Comprehensive medical, dental, vision coverage with HSA/FSA options.
• 401(k) with generous company match and vesting.
• Paid vacation, sick days, holidays, and parental leave.
• Wellness programs, employee assistance, and home purchase discounts.
• Professional development: Training, certifications, tuition aid up to $5,250/year.
• Flexible work: Virtual-first with site support.

Workplace Culture

Lennar’s culture is collaborative, innovative, and people-first. In Irving, Texas, enjoy a supportive team fostering growth, recognition events, and community giveback. We celebrate wins, prioritize work-life balance, and empower bold ideas. DEI initiatives ensure inclusivity; associates rave about the family-like atmosphere driving national success.

How to Apply

Ready to build dreams? Submit your resume, cover letter highlighting homebuilding experience, and references via our careers portal. Virtual interviews start weekly—join Lennar in Irving, Texas, today!