Customer Care Manager Careers at Lineage Logistics - Windsor, Colorado | Apply Now!
Lineage Logistics
Customer Care Manager Careers at Lineage Logistics - Windsor, Colorado | Apply Now!
Job Description
Role Overview
The Customer Care Manager role at Lineage Logistics' Windsor facility is a pivotal position, acting as the primary liaison between the company and its customers. This role demands a highly organized and customer-centric individual with exceptional leadership capabilities. The manager will oversee a team responsible for ensuring customer satisfaction through efficient problem-solving, accurate order processing, and effective communication. They will also play a key role in optimizing office productivity and fostering a collaborative environment between the office and warehouse operations.
Day in the Life
A typical day for the Customer Care Manager involves a mix of team management, customer interaction, and process improvement. The day starts with reviewing team performance, addressing any urgent customer issues, and providing guidance and support to direct reports. The manager will then dedicate time to handling complex customer inquiries, resolving disputes, and ensuring that all customer requests are handled promptly and accurately. Collaboration with the Operations Manager is crucial to ensure smooth coordination between the office and warehouse, guaranteeing timely and accurate order fulfillment. The manager also dedicates time to reviewing key performance indicators (KPIs) to identify areas for improvement and implement strategies to enhance team productivity and customer satisfaction.
Why Windsor, Colorado?
Windsor, Colorado, offers a unique blend of small-town charm and big-city amenities. Located in the heart of Northern Colorado, Windsor boasts a thriving community with a strong sense of belonging. The town offers a high quality of life, with access to excellent schools, numerous parks and recreational areas, and a variety of cultural and entertainment options. The cost of living in Windsor is reasonable compared to other major cities in Colorado, making it an attractive place to live and work. Furthermore, Windsor's strategic location provides easy access to major transportation routes, facilitating efficient logistics operations for Lineage Logistics. The town's pro-business environment and skilled workforce make it an ideal location for the company's expansion and growth.
Career Path
The Customer Care Manager role at Lineage Logistics serves as a stepping stone to further career advancement within the company. Successful performance in this role can lead to opportunities in senior management positions, such as Regional Customer Care Manager or Director of Customer Operations. Lineage Logistics is committed to promoting from within and provides ample opportunities for professional development through training programs, mentorship initiatives, and leadership development programs. The company also encourages employees to pursue certifications and advanced degrees to enhance their skills and knowledge. With a strong track record of success and a commitment to continuous learning, the Customer Care Manager can build a rewarding and fulfilling career at Lineage Logistics.
Salary & Benefits
Lineage Logistics offers a competitive salary and benefits package to attract and retain top talent. The salary range for the Customer Care Manager position in Windsor, Colorado, is estimated to be between $65,000 and $95,000 per year, depending on experience and qualifications. In addition to a competitive salary, Lineage Logistics provides a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan with company matching. The company also offers paid time off, including vacation, sick leave, and holidays. Other benefits may include life insurance, disability insurance, and employee assistance programs. Lineage Logistics is committed to providing a supportive and rewarding work environment where employees can thrive and achieve their full potential.
Lineage Logistics Culture
Lineage Logistics fosters a culture of respect, integrity, and collaboration. The company values its employees and is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. Lineage Logistics encourages open communication and provides opportunities for employees to share their ideas and feedback. The company also promotes a strong work-life balance and offers flexible work arrangements to accommodate employees' personal needs. Lineage Logistics is dedicated to giving back to the communities where it operates and supports numerous charitable organizations and initiatives. The company's commitment to social responsibility extends to its environmental practices, with a focus on sustainability and reducing its carbon footprint.
How to Apply
Interested candidates can apply for the Customer Care Manager position at Lineage Logistics through the company's online career portal. The application process involves submitting a resume and cover letter, as well as completing an online assessment. Qualified candidates will be contacted for an interview, which may include phone interviews, in-person interviews, and presentations. Lineage Logistics is an equal opportunity employer and welcomes applications from all qualified individuals. The company is committed to providing reasonable accommodations to individuals with disabilities throughout the application process. Candidates are encouraged to highlight their relevant skills, experience, and qualifications in their application materials. Lineage Logistics seeks individuals who are passionate about customer service, possess strong leadership skills, and are committed to contributing to the company's success.
FAQ
-
What are the key responsibilities of a Customer Care Manager?
The Customer Care Manager is responsible for managing a team of customer service representatives, resolving customer issues, ensuring efficient order processing, and collaborating with the Operations Manager to optimize warehouse coordination.
-
What skills are required for this role?
The ideal candidate should possess excellent leadership, communication, and problem-solving skills, as well as experience in customer relationship management, export compliance, and cross-border coordination.
-
What is the career path for a Customer Care Manager at Lineage Logistics?
Successful performance in this role can lead to opportunities in senior management positions, such as Regional Customer Care Manager or Director of Customer Operations.
-
What is the salary range for this position?
The salary range for the Customer Care Manager position in Windsor, Colorado, is estimated to be between $65,000 and $95,000 per year, depending on experience and qualifications.
-
What benefits does Lineage Logistics offer?
Lineage Logistics offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan with company matching, paid time off, and other benefits.
-
What is the company culture like at Lineage Logistics?
Lineage Logistics fosters a culture of respect, integrity, and collaboration. The company values its employees and is committed to creating a diverse and inclusive workplace.
-
How can I apply for the Customer Care Manager position?
Interested candidates can apply for the position through the company's online career portal by submitting a resume and cover letter.
-
Is Lineage Logistics an equal opportunity employer?
Yes, Lineage Logistics is an equal opportunity employer and welcomes applications from all qualified individuals.
-
Does Lineage Logistics provide opportunities for professional development?
Yes, Lineage Logistics provides ample opportunities for professional development through training programs, mentorship initiatives, and leadership development programs.
-
What is the location of the Windsor facility?
The Windsor facility is located on Great Western Dr in Windsor, Colorado.
Locations
- Windsor, Colorado, United States
Salary
71,500 - 104,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Relationship Managementintermediate
- Team Leadershipintermediate
- Export Complianceintermediate
- Cross-Border Coordinationintermediate
- Contract Finalizationintermediate
- Customer Onboardingintermediate
- Performance Managementintermediate
- Data Entryintermediate
- Customer Complaint Resolutionintermediate
- Warehouse Coordinationintermediate
- Record Managementintermediate
- Billingintermediate
- Invoicingintermediate
- Accounting Creditsintermediate
- Interpersonal Communicationintermediate
- Microsoft Office Suiteintermediate
- Policy Interpretationintermediate
- Procedure Interpretationintermediate
- Agreement Interpretationintermediate
- Organizational Skillsintermediate
- Multitaskingintermediate
- Prioritizationintermediate
- Conflict Managementintermediate
- Problem-solvingintermediate
- Time Managementintermediate
- Process Improvementintermediate
Required Qualifications
- Demonstrated people leadership experience (experience)
- Experience managing export-related customer relationships (experience)
- Strong understanding of customer expectations (experience)
- Knowledge of compliance requirements (experience)
- Experience in cross-border coordination (experience)
- Experience directing a team of employees (experience)
- Experience in managing general office and customer service activities (experience)
- Proficiency in using office resources and tools (experience)
- Ability to manage and scale a team (experience)
- Excellent interpersonal and communication skills (experience)
- Proficient computer skills, including Microsoft Office Suite (experience)
- Ability to read, analyze, and interpret company policies, procedures, and agreements (experience)
- Excellent organizational skills with the ability to multitask (experience)
- Strong conflict management skills (experience)
- Ability to work a flexible work schedule including weekends if needed (experience)
- Experience with record management and retention (experience)
Responsibilities
- Manage, train, provide performance feedback, and assign duties to direct reports
- Resolve day-to-day customer service problems, including data entry errors
- Address customer complaints and questions promptly and effectively
- Collaborate with the Operations Manager to ensure efficient information flow with the warehouse
- Ensure on-time truck turnaround for efficient operations
- Ensure accurate receipt and shipment of goods
- Handle record management/retention for bill of ladings
- Manage proof of deliveries and associated documentation
- Oversee invoicing processes and accuracy
- Manage accounting credits as needed
- Enhance office productivity through proficient use of resources and tools
- Finalize contracts with new customers
- Onboard new customers effectively
- Ensure compliance with company policies and procedures
Benefits
- general: Safe, stable, and reliable work environment
- general: Medical insurance benefits
- general: Dental insurance benefits
- general: Basic life insurance
- general: Disability insurance benefits
- general: 401k retirement plan
- general: Paid time off
- general: Annual bonus eligibility
- general: Minimum of 7 holidays throughout the calendar year
- general: Opportunities for career advancement
- general: Employee development programs
- general: Engaging work environment
- general: Respectful workplace culture
- general: Team member appreciation initiatives
- general: Competitive pay
Tags & Categories
Answer 10 quick questions to check your fit for Customer Care Manager Careers at Lineage Logistics - Windsor, Colorado | Apply Now! @ Lineage Logistics.
Related Books and Jobs
Customer Care Manager Careers at Lineage Logistics - Windsor, Colorado | Apply Now!
Lineage Logistics
Customer Care Manager Careers at Lineage Logistics - Windsor, Colorado | Apply Now!
Job Description
Role Overview
The Customer Care Manager role at Lineage Logistics' Windsor facility is a pivotal position, acting as the primary liaison between the company and its customers. This role demands a highly organized and customer-centric individual with exceptional leadership capabilities. The manager will oversee a team responsible for ensuring customer satisfaction through efficient problem-solving, accurate order processing, and effective communication. They will also play a key role in optimizing office productivity and fostering a collaborative environment between the office and warehouse operations.
Day in the Life
A typical day for the Customer Care Manager involves a mix of team management, customer interaction, and process improvement. The day starts with reviewing team performance, addressing any urgent customer issues, and providing guidance and support to direct reports. The manager will then dedicate time to handling complex customer inquiries, resolving disputes, and ensuring that all customer requests are handled promptly and accurately. Collaboration with the Operations Manager is crucial to ensure smooth coordination between the office and warehouse, guaranteeing timely and accurate order fulfillment. The manager also dedicates time to reviewing key performance indicators (KPIs) to identify areas for improvement and implement strategies to enhance team productivity and customer satisfaction.
Why Windsor, Colorado?
Windsor, Colorado, offers a unique blend of small-town charm and big-city amenities. Located in the heart of Northern Colorado, Windsor boasts a thriving community with a strong sense of belonging. The town offers a high quality of life, with access to excellent schools, numerous parks and recreational areas, and a variety of cultural and entertainment options. The cost of living in Windsor is reasonable compared to other major cities in Colorado, making it an attractive place to live and work. Furthermore, Windsor's strategic location provides easy access to major transportation routes, facilitating efficient logistics operations for Lineage Logistics. The town's pro-business environment and skilled workforce make it an ideal location for the company's expansion and growth.
Career Path
The Customer Care Manager role at Lineage Logistics serves as a stepping stone to further career advancement within the company. Successful performance in this role can lead to opportunities in senior management positions, such as Regional Customer Care Manager or Director of Customer Operations. Lineage Logistics is committed to promoting from within and provides ample opportunities for professional development through training programs, mentorship initiatives, and leadership development programs. The company also encourages employees to pursue certifications and advanced degrees to enhance their skills and knowledge. With a strong track record of success and a commitment to continuous learning, the Customer Care Manager can build a rewarding and fulfilling career at Lineage Logistics.
Salary & Benefits
Lineage Logistics offers a competitive salary and benefits package to attract and retain top talent. The salary range for the Customer Care Manager position in Windsor, Colorado, is estimated to be between $65,000 and $95,000 per year, depending on experience and qualifications. In addition to a competitive salary, Lineage Logistics provides a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan with company matching. The company also offers paid time off, including vacation, sick leave, and holidays. Other benefits may include life insurance, disability insurance, and employee assistance programs. Lineage Logistics is committed to providing a supportive and rewarding work environment where employees can thrive and achieve their full potential.
Lineage Logistics Culture
Lineage Logistics fosters a culture of respect, integrity, and collaboration. The company values its employees and is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. Lineage Logistics encourages open communication and provides opportunities for employees to share their ideas and feedback. The company also promotes a strong work-life balance and offers flexible work arrangements to accommodate employees' personal needs. Lineage Logistics is dedicated to giving back to the communities where it operates and supports numerous charitable organizations and initiatives. The company's commitment to social responsibility extends to its environmental practices, with a focus on sustainability and reducing its carbon footprint.
How to Apply
Interested candidates can apply for the Customer Care Manager position at Lineage Logistics through the company's online career portal. The application process involves submitting a resume and cover letter, as well as completing an online assessment. Qualified candidates will be contacted for an interview, which may include phone interviews, in-person interviews, and presentations. Lineage Logistics is an equal opportunity employer and welcomes applications from all qualified individuals. The company is committed to providing reasonable accommodations to individuals with disabilities throughout the application process. Candidates are encouraged to highlight their relevant skills, experience, and qualifications in their application materials. Lineage Logistics seeks individuals who are passionate about customer service, possess strong leadership skills, and are committed to contributing to the company's success.
FAQ
-
What are the key responsibilities of a Customer Care Manager?
The Customer Care Manager is responsible for managing a team of customer service representatives, resolving customer issues, ensuring efficient order processing, and collaborating with the Operations Manager to optimize warehouse coordination.
-
What skills are required for this role?
The ideal candidate should possess excellent leadership, communication, and problem-solving skills, as well as experience in customer relationship management, export compliance, and cross-border coordination.
-
What is the career path for a Customer Care Manager at Lineage Logistics?
Successful performance in this role can lead to opportunities in senior management positions, such as Regional Customer Care Manager or Director of Customer Operations.
-
What is the salary range for this position?
The salary range for the Customer Care Manager position in Windsor, Colorado, is estimated to be between $65,000 and $95,000 per year, depending on experience and qualifications.
-
What benefits does Lineage Logistics offer?
Lineage Logistics offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan with company matching, paid time off, and other benefits.
-
What is the company culture like at Lineage Logistics?
Lineage Logistics fosters a culture of respect, integrity, and collaboration. The company values its employees and is committed to creating a diverse and inclusive workplace.
-
How can I apply for the Customer Care Manager position?
Interested candidates can apply for the position through the company's online career portal by submitting a resume and cover letter.
-
Is Lineage Logistics an equal opportunity employer?
Yes, Lineage Logistics is an equal opportunity employer and welcomes applications from all qualified individuals.
-
Does Lineage Logistics provide opportunities for professional development?
Yes, Lineage Logistics provides ample opportunities for professional development through training programs, mentorship initiatives, and leadership development programs.
-
What is the location of the Windsor facility?
The Windsor facility is located on Great Western Dr in Windsor, Colorado.
Locations
- Windsor, Colorado, United States
Salary
71,500 - 104,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Relationship Managementintermediate
- Team Leadershipintermediate
- Export Complianceintermediate
- Cross-Border Coordinationintermediate
- Contract Finalizationintermediate
- Customer Onboardingintermediate
- Performance Managementintermediate
- Data Entryintermediate
- Customer Complaint Resolutionintermediate
- Warehouse Coordinationintermediate
- Record Managementintermediate
- Billingintermediate
- Invoicingintermediate
- Accounting Creditsintermediate
- Interpersonal Communicationintermediate
- Microsoft Office Suiteintermediate
- Policy Interpretationintermediate
- Procedure Interpretationintermediate
- Agreement Interpretationintermediate
- Organizational Skillsintermediate
- Multitaskingintermediate
- Prioritizationintermediate
- Conflict Managementintermediate
- Problem-solvingintermediate
- Time Managementintermediate
- Process Improvementintermediate
Required Qualifications
- Demonstrated people leadership experience (experience)
- Experience managing export-related customer relationships (experience)
- Strong understanding of customer expectations (experience)
- Knowledge of compliance requirements (experience)
- Experience in cross-border coordination (experience)
- Experience directing a team of employees (experience)
- Experience in managing general office and customer service activities (experience)
- Proficiency in using office resources and tools (experience)
- Ability to manage and scale a team (experience)
- Excellent interpersonal and communication skills (experience)
- Proficient computer skills, including Microsoft Office Suite (experience)
- Ability to read, analyze, and interpret company policies, procedures, and agreements (experience)
- Excellent organizational skills with the ability to multitask (experience)
- Strong conflict management skills (experience)
- Ability to work a flexible work schedule including weekends if needed (experience)
- Experience with record management and retention (experience)
Responsibilities
- Manage, train, provide performance feedback, and assign duties to direct reports
- Resolve day-to-day customer service problems, including data entry errors
- Address customer complaints and questions promptly and effectively
- Collaborate with the Operations Manager to ensure efficient information flow with the warehouse
- Ensure on-time truck turnaround for efficient operations
- Ensure accurate receipt and shipment of goods
- Handle record management/retention for bill of ladings
- Manage proof of deliveries and associated documentation
- Oversee invoicing processes and accuracy
- Manage accounting credits as needed
- Enhance office productivity through proficient use of resources and tools
- Finalize contracts with new customers
- Onboard new customers effectively
- Ensure compliance with company policies and procedures
Benefits
- general: Safe, stable, and reliable work environment
- general: Medical insurance benefits
- general: Dental insurance benefits
- general: Basic life insurance
- general: Disability insurance benefits
- general: 401k retirement plan
- general: Paid time off
- general: Annual bonus eligibility
- general: Minimum of 7 holidays throughout the calendar year
- general: Opportunities for career advancement
- general: Employee development programs
- general: Engaging work environment
- general: Respectful workplace culture
- general: Team member appreciation initiatives
- general: Competitive pay
Tags & Categories
Answer 10 quick questions to check your fit for Customer Care Manager Careers at Lineage Logistics - Windsor, Colorado | Apply Now! @ Lineage Logistics.
Related Books and Jobs