Role Overview

The Senior Customer Care Representative/Warehouse position at Lineage Logistics in Chester, VA, is a vital role for maintaining strong customer relationships and ensuring efficient warehouse operations. This position involves a blend of customer service responsibilities and warehouse coordination tasks, making it a dynamic and engaging opportunity for individuals with experience in warehousing and logistics. The role requires strong communication, organizational, and problem-solving skills to effectively manage customer inquiries, process orders, and resolve any issues that may arise. The ideal candidate will be proficient in using computer systems, including Microsoft Office Suite, and have a solid understanding of warehouse operations and logistics processes.

Day in the Life

A typical day for a Senior Customer Care Representative/Warehouse at Lineage Logistics involves a variety of tasks aimed at ensuring customer satisfaction and smooth warehouse operations. The day starts with reviewing customer orders and tracking product availability to provide accurate updates to customers. The representative handles customer inquiries via phone, email, or in person, addressing any concerns or issues promptly and professionally. A significant portion of the day is spent processing customer orders, verifying inbound receipts, and invoicing accounts accurately and in a timely manner. The representative also generates customer reports as per their requests, such as weekly or monthly late/bill reports.

Coordination with the warehouse team is a crucial aspect of the job. The representative coordinates product availability and schedules daily shifts with the warehouse team to ensure efficient operations. They also coordinate with Operations on special client requests, expediting when necessary to meet customer needs. Additionally, the representative serves as the first point of contact for resolving customer issues, working closely with other departments to find solutions. The role also involves maintaining and filing documentation in an organized manner and participating in projects and initiatives to improve customer care processes. Furthermore, the representative may partner with Inventory and Operations to research inventory discrepancies and serve as a lead for import/export activities.

Why Chester, VA?

Chester, VA, offers a strategic location for logistics and warehousing operations due to its proximity to major transportation routes and distribution centers. The area provides access to a skilled workforce and a business-friendly environment, making it an ideal location for Lineage Logistics to operate efficiently and effectively. Living in Chester also offers a high quality of life, with affordable housing, good schools, and a variety of recreational activities. The town has a strong sense of community and is located within easy reach of larger cities like Richmond, providing access to a wider range of cultural and entertainment options. The area is known for its historical significance, natural beauty, and family-friendly atmosphere, making it an attractive place to live and work.

Career Path

Lineage Logistics is committed to providing opportunities for growth and career advancement to its employees. The Senior Customer Care Representative/Warehouse position is an excellent starting point for individuals looking to build a career in logistics and customer service. Success in this role can lead to greater responsibilities and promotions within the company. Potential career paths include roles such as Customer Care Supervisor, Warehouse Manager, Logistics Coordinator, or roles in other departments such as Inventory Management, Operations, or Supply Chain Management. Lineage Logistics provides on-the-job training and development programs to help employees acquire the skills and knowledge needed to advance their careers. The company values internal promotions and strives to create a supportive environment where employees can learn and grow.

Salary & Benefits

The pay range for the Senior Customer Care Representative/Warehouse position is $22-$24 per hour, based on experience. In addition to competitive pay, Lineage Logistics offers a comprehensive benefits package that includes health, dental, and vision insurance after 30 days of employment. The company also provides paid time off (PTO), paid holidays, and a 401(k) retirement plan with company match. Other benefits include life insurance, disability insurance, an employee assistance program (EAP), tuition reimbursement, and an employee discount program. Lineage Logistics is committed to providing a safe, stable, and reliable work environment for its employees.

Lineage Logistics Culture

Lineage Logistics is dedicated to fostering a culture of respect, care, and teamwork. The company values its team members and strives to create an energizing and enjoyable work environment. Employees are encouraged to share their opinions and contribute to the company's growth. Lineage Logistics is committed to providing opportunities for employees to develop and engage in their work. The company values respect and cares about its team members, ensuring that everyone feels valued and supported.

How to Apply

Interested candidates can apply for the Senior Customer Care Representative/Warehouse position through the Lineage Logistics career page. The application process involves submitting a resume and cover letter, highlighting relevant experience and skills. Candidates who meet the minimum requirements will be contacted for an interview. The interview process may include phone interviews, in-person interviews, and assessments to evaluate the candidate's qualifications and suitability for the role.

FAQ

1. What are the minimum requirements for this position?

   The minimum requirements include a high school diploma or GED (depending on facility), 2 years of customer service experience in warehousing or logistics, excellent communication and organizational skills, and proficiency in Microsoft Office Suite.

2. What are the key responsibilities of this role?

   The key responsibilities include processing customer orders, tracking product availability, handling customer inquiries, invoicing accounts, generating customer reports, coordinating with the warehouse team, and resolving customer issues.

3. What is the pay range for this position?

   The pay range for this position is $22-$24 per hour, based on experience.

4. What benefits does Lineage Logistics offer?

   Lineage Logistics offers a comprehensive benefits package that includes health, dental, and vision insurance, paid time off, paid holidays, a 401(k) retirement plan, life insurance, disability insurance, and more.

5. What opportunities for growth and career advancement are available?

   Lineage Logistics is committed to providing opportunities for growth and career advancement to its employees. Success in this role can lead to promotions to positions such as Customer Care Supervisor, Warehouse Manager, or Logistics Coordinator.

6. What is the work schedule for this position?

   The work schedule for this position is Monday to Friday, 7:00 AM–3:30 PM.

7. Is there on-the-job training provided?

   Yes, Lineage Logistics provides on-the-job training to help employees acquire the skills and knowledge needed to perform their job effectively.

8. What is the company culture like at Lineage Logistics?

   Lineage Logistics is dedicated to fostering a culture of respect, care, and teamwork. The company values its team members and strives to create an energizing and enjoyable work environment.

9. What is the application process for this position?

   The application process involves submitting a resume and cover letter through the Lineage Logistics career page. Candidates who meet the minimum requirements will be contacted for an interview.

10. What is the location of the job?

    The job is located in Chester, VA, at 1820 West Hundred Road.