Customer Care Representative/Warehouse - Multiple Shifts at Lineage Logistics

Are you looking for a dynamic role in a fast-paced environment? Lineage Logistics is seeking dedicated Customer Care Representatives/Warehouse associates to join our team in Hazle Township, Pennsylvania! This role offers multiple shifts, competitive pay, and excellent benefits, making it a fantastic opportunity to start or grow your career with a leading logistics company. If you are detail-oriented, possess strong communication skills, and thrive in a team-oriented setting, we encourage you to apply!

Role Overview

As a Customer Care Representative/Warehouse associate, you will play a crucial role in ensuring customer satisfaction and smooth warehouse operations. Your primary responsibilities will include processing customer orders, tracking product availability, handling inquiries, and resolving issues promptly. You will also be responsible for verifying accounts, generating reports, and coordinating with the warehouse team to ensure efficient product flow. This role requires excellent organizational skills, attention to detail, and the ability to multi-task effectively.

A Day in the Life

Here’s what a typical day might look like for a Customer Care Representative/Warehouse associate at Lineage Logistics:

• Morning (6:00 AM - 12:00 PM): Arrive at the warehouse and review the day's schedule. Check for any urgent customer orders or requests. Process incoming customer orders, ensuring accuracy and completeness. Verify inbound receipts and update inventory records. Respond to customer inquiries via phone or email.
• Afternoon (12:00 PM - 6:00 PM): Generate customer reports as per their requests. Coordinate with the warehouse team to ensure smooth product flow. Resolve any customer issues or complaints in a timely manner. Partner with Inventory and Operations to research any inventory discrepancies. Maintain and file documentation in an organized manner.
• Evening/Night (6:00 PM - 6:30 AM): Process end-of-day reports. Coordinate with the next shift to ensure a seamless transition. Address any urgent customer requests that may arise. Ensure all documentation is complete and accurate.

Why Hazle Township, PA?

Hazle Township, located in Luzerne County, Pennsylvania, offers a blend of small-town charm and convenient access to larger cities. The area boasts a lower cost of living compared to major metropolitan areas, making it an attractive place to live and work. Hazle Township is known for its friendly community, scenic landscapes, and proximity to outdoor recreational activities. The town also offers a variety of local amenities, including restaurants, shops, and community events. Lineage Logistics is located on North Park Drive, providing easy access to major highways and transportation routes.

Career Path at Lineage Logistics

Lineage Logistics is committed to providing employees with opportunities for growth and career advancement. The Customer Care Representative/Warehouse role is an excellent starting point for a rewarding career within the company. Here are some potential career paths you can explore:

• Customer Care Representative II: With experience and strong performance, you can advance to a Customer Care Representative II role, taking on more complex tasks and responsibilities.
• Warehouse Supervisor: Develop leadership skills and oversee warehouse operations, managing a team of associates.
• Inventory Specialist: Specialize in inventory management, ensuring accuracy and efficiency in tracking and managing product inventory.
• Operations Manager: Take on a leadership role in operations, overseeing all aspects of warehouse operations and ensuring smooth and efficient processes.
• Account Manager: Manage key customer accounts, building strong relationships and ensuring customer satisfaction.

Salary and Benefits

Lineage Logistics offers a competitive salary and benefits package to attract and retain top talent. The pay range for the Customer Care Representative/Warehouse role is $24–$25/hour, based on experience. In addition to competitive pay, Lineage Logistics offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Basic life and disability insurance
• 401k retirement plan with company match
• Paid time off (PTO)
• Annual bonus eligibility
• A minimum of 7 paid holidays per year

Lineage Logistics Culture

Lineage Logistics is committed to creating a safe, stable, and reliable work environment for all employees. We value respect, care, and teamwork. Our employees are our greatest asset, and we are committed to providing them with opportunities for growth and development. We encourage open communication and collaboration to foster a positive and productive work environment. Lineage Logistics is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation.

How to Apply

If you are interested in joining the Lineage Logistics team as a Customer Care Representative/Warehouse associate, we encourage you to apply online through our careers page. Please submit your resume and a cover letter highlighting your qualifications and experience. We look forward to reviewing your application!

Frequently Asked Questions (FAQs)

1. What are the shift options for this position?
2. We offer multiple shifts, including Monday to Thursday (6:00 AM–4:30 PM), Monday to Thursday (4:30 PM–3:00 AM), and Friday to Sunday (6:00 PM–6:30 AM).
3. What is the pay range for this role?
4. The pay range is $24–$25/hour, based on experience.
5. What benefits are offered by Lineage Logistics?
6. Lineage Logistics offers medical, dental, and basic life and disability insurance, a 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.
7. What are the minimum requirements for this role?
8. Minimum requirements include a High School diploma or GED (may be required), excellent verbal and written communication skills, excellent organizational skills, proficient computer skills (including Microsoft Office Suite), and the ability to lift a minimum of 20 lbs./9 kgs.
9. What are the key duties and responsibilities of this role?
10. Key duties include processing customer orders, tracking product availability, handling inquiries, invoicing, verifying accounts, generating customer reports, coordinating with the warehouse team, and resolving customer issues.
11. What opportunities for growth are available at Lineage Logistics?
12. Lineage Logistics offers opportunities for growth and career advancement, including roles such as Customer Care Representative II, Warehouse Supervisor, Inventory Specialist, Operations Manager, and Account Manager.
13. What is the company culture like at Lineage Logistics?
14. Lineage Logistics is committed to creating a safe, stable, and reliable work environment. We value respect, care, and teamwork. Our employees are our greatest asset, and we are committed to providing them with opportunities for growth and development.
15. How do I apply for this position?
16. You can apply online through our careers page by submitting your resume and a cover letter highlighting your qualifications and experience.
17. Is experience in a warehouse environment required?
18. While not always required, experience in a warehouse environment is a plus.
19. What is the work environment like in the warehouse?
20. The work environment is fast-paced and team-oriented. Safety is a top priority, and we provide a safe and clean work environment for all employees.