Operations Support Careers at Lineage Logistics - Hamilton, Ontario | Apply Now!
Lineage Logistics
Operations Support Careers at Lineage Logistics - Hamilton, Ontario | Apply Now!
Job Description
Lineage Logistics, a global leader in temperature-controlled logistics solutions, is seeking a dedicated and detail-oriented Operations Support professional to join our team in Hamilton, Ontario. This full-time, permanent position plays a crucial role in ensuring smooth and efficient operations within our facility, serving as the first point of contact for drivers and coordinating with various teams to provide exceptional customer service.
Operations Support Role Overview
As an Operations Support (OS) team member, you will be at the heart of our shipping and receiving operations. Your primary responsibility is to provide exceptional customer service to drivers arriving at our facility, ensuring a seamless experience from arrival to departure. This involves verifying paperwork, coordinating loading bay assignments, and liaising with customer service and warehouse teams to address any inquiries or issues.
The OS role requires strong communication, organizational, and problem-solving skills. You will be working in a fast-paced environment, managing multiple tasks and prioritizing workload to meet deadlines. Attention to detail and accuracy are essential to ensure that all documentation is correct and that shipments are processed efficiently.
A Day in the Life of an Operations Support Team Member
Your day begins by preparing the shipping/receiving office for the day's activities. You will review the appointment schedule and anticipate any potential challenges. As drivers arrive, you will greet them warmly and guide them through the sign-in process. You will carefully review their paperwork, ensuring that all necessary information is complete and accurate. This includes verifying temperature requirements, collecting regulatory documentation, and confirming estimated time of arrival (ETA) for any late appointments.
You will then coordinate with the warehouse team to assign drivers to the appropriate loading bay, optimizing efficiency and minimizing delays. Throughout the day, you will liaise with the customer service representative to address any customer requests or inquiries, such as shipment delays or same-day shipping requests. You will also audit bills for accuracy and resolve any discrepancies.
In addition to these routine tasks, you may be involved in supporting regulatory inspections, coordinating with the CFIA inspector as required. You may also work with the Inventory Control team to coordinate customer recall activities or other special requests.
Why Hamilton, Ontario?
Hamilton, Ontario, is a vibrant and growing city located in the Golden Horseshoe region of Southern Ontario. Known for its rich industrial heritage and stunning natural landscapes, Hamilton offers a unique blend of urban amenities and outdoor recreational opportunities. The city boasts a thriving arts and culture scene, diverse culinary experiences, and a welcoming community atmosphere.
Living and working in Hamilton provides access to a wide range of attractions, including the Royal Botanical Gardens, the Bruce Trail, and numerous waterfalls and conservation areas. The city is also conveniently located near major transportation hubs, making it easy to travel to other parts of Ontario and beyond.
Career Path at Lineage Logistics
Lineage Logistics is committed to providing employees with opportunities for growth and advancement. The Operations Support role is an excellent starting point for a career within our organization. With experience and dedication, you can advance to roles such as Customer Service Representative, Inventory Control Specialist, or Supervisor. We encourage our employees to take advantage of training and development programs to enhance their skills and knowledge.
We provide a clear career path for employees. Hard work is recognised with opportunities for promotion within the company.
Salary and Benefits
The estimated salary range for the Operations Support position in Hamilton, Ontario, is $48,000 to $58,000 per year. Actual compensation may vary depending on experience, skills, and qualifications.
Lineage Logistics offers a comprehensive benefits package to all full-time employees, including:
- Comprehensive health insurance (medical, dental, vision)
- Paid time off (PTO) and vacation days
- Paid holidays
- 401(k) retirement plan with company match
- Employee assistance program (EAP)
- Life insurance
- Disability insurance
- Opportunities for professional development and training
- Employee referral program
- Tuition reimbursement program
- Wellness programs
- Employee discounts on company products or services (if applicable)
Lineage Logistics Culture
At Lineage Logistics, we are committed to creating a positive and supportive work environment for all employees. We value teamwork, integrity, and a passion for customer service. Our culture is built on a foundation of safety, respect, and continuous improvement. We are dedicated to providing our employees with the resources and support they need to succeed.
We foster a culture of innovation, collaboration, and inclusivity. We believe that our employees are our greatest asset, and we are committed to investing in their growth and development.
How to Apply
If you are a motivated and customer-focused individual with a passion for logistics and transportation, we encourage you to apply for the Operations Support position at Lineage Logistics. To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!
Frequently Asked Questions (FAQs)
- What are the key responsibilities of an Operations Support team member?
Key responsibilities include greeting drivers, verifying paperwork, coordinating loading bay assignments, and liaising with customer service and warehouse teams.
- What qualifications are required for this role?
The position requires 0-2+ years of experience in a customer service role in logistics, transportation, or warehouse environment. A university degree or college diploma in a related field is an asset.
- What skills are important for success in this role?
Important skills include strong communication, organizational, and problem-solving skills. Attention to detail and accuracy are also essential.
- What is the work schedule for this position?
The work schedule is Monday to Friday, 2:00 PM to 10:00 PM.
- What is the salary range for this position?
The estimated salary range is $48,000 to $58,000 per year, depending on experience and qualifications.
- What benefits does Lineage Logistics offer?
Lineage Logistics offers a comprehensive benefits package, including health insurance, paid time off, retirement plan, and more.
- What is the career path for this role?
With experience and dedication, you can advance to roles such as Customer Service Representative, Inventory Control Specialist, or Supervisor.
- What is the company culture like at Lineage Logistics?
Lineage Logistics is committed to creating a positive and supportive work environment, with a focus on teamwork, integrity, and customer service.
- Is there room for growth within the company?
Yes, Lineage Logistics is committed to promoting from within and providing employees with opportunities for growth and advancement.
- How do I apply for this position?
Please submit your resume and cover letter through our online application portal.
Locations
- Hamilton, Ontario, Canada
Salary
52,800 - 63,800 CAD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Logistics Coordinationintermediate
- Transportation Managementintermediate
- Warehouse Operationsintermediate
- Shipping/Receivingintermediate
- Data Entryintermediate
- Inventory Controlintermediate
- Regulatory Complianceintermediate
- Microsoft Office Suiteintermediate
- Communication Skillsintermediate
- Problem Solvingintermediate
- Time Managementintermediate
- Attention to Detailintermediate
- Teamworkintermediate
- Prioritization Skillsintermediate
- Appointment Schedulingintermediate
- Documentation Managementintermediate
Required Qualifications
- 0-2+ years of experience in a customer service role in logistics, transportation, or warehouse environment. (experience)
- University degree, College diploma, training or post-secondary courses in Customer Service an asset. (experience)
- Post-secondary education in Business, Warehousing Transportation, Operations Management, or related field an asset. (experience)
- Demonstrates that external and internal customers are a high priority. (experience)
- Skilled at providing exceptional service over the phone and email. (experience)
- Identifies customer needs and expectations, and responds to them in a timely and effective manner. (experience)
- Anticipates and prevents delays or other challenges that can adversely affect the customer. (experience)
- Keeps customers informed about the status of pending actions and inquiries about customer satisfaction with products or services. (experience)
- Prioritizes work flow to ensure deadlines are met in a fast-paced environment. (experience)
- Adapts to shifting priorities. (experience)
- Detail-oriented with a high level of accuracy. (experience)
- Works effectively as part of a team. (experience)
- Proficient in Microsoft Office with an emphasis on Word, Excel and Outlook. (experience)
- Knowledge of warehousing solutions and transportation management systems (TMS) is an asset. (experience)
- Familiarity with regulatory inspections and documentation requirements is an asset. (experience)
- Ability to handle customer recall activities and other customer requests effectively. (experience)
Responsibilities
- Actively participate in promoting a culture where Health & Safety is the #1 priority.
- Greet customers (drivers) upon arrival at the facility, ensuring they receive an exceptional customer service experience.
- Collect and review paperwork for completion and accuracy, check temperature requirements, and collect/prepare regulatory documentation.
- Confirm ETAs for late appointments and update the system accordingly.
- Work with the Warehousing Solutions team to meet customer requirements in a timely manner.
- Prepare appropriate paperwork, communicate temperature requirements, and update the software system (TMW) regarding the arrival of drivers.
- Verify the accuracy of all paperwork, create labels, and ensure completion.
- Coordinate the assignment of customers to the appropriate loading bay to create efficiency for the warehouse team.
- Prevent outbound/inbound delays by effectively managing the flow of customers and shipments.
- Liaise with the Customer Service Representative regarding customer requests or inquiries (i.e., shipment delays, same-day shipments).
- Coordinate special, same-day shipping requests.
- Audit bills for accuracy and resolve any discrepancies.
- Provide support/assistance during regulatory inspections, coordinating with the CFIA inspector as required.
- Work with Inventory Control to coordinate customer recall activities and other customer requests.
- May be involved in the setup of items in the system under the direction of the supervisor or manager.
- Validate automatic charges in the system.
- Operate within the Code of Business Conduct, company policies and procedures, and all statutes and legislation governing the workplace.
Benefits
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (PTO) and vacation days
- general: Paid holidays
- general: 401(k) retirement plan with company match
- general: Employee assistance program (EAP)
- general: Life insurance
- general: Disability insurance
- general: Opportunities for professional development and training
- general: Employee referral program
- general: Tuition reimbursement program
- general: Wellness programs
- general: Employee discounts on company products or services (if applicable)
- general: Career advancement opportunities within the company
- general: Positive and supportive work environment
- general: Commitment to health and safety
- general: Employee recognition programs
Tags & Categories
Answer 10 quick questions to check your fit for Operations Support Careers at Lineage Logistics - Hamilton, Ontario | Apply Now! @ Lineage Logistics.
Related Books and Jobs
Operations Support Careers at Lineage Logistics - Hamilton, Ontario | Apply Now!
Lineage Logistics
Operations Support Careers at Lineage Logistics - Hamilton, Ontario | Apply Now!
Job Description
Lineage Logistics, a global leader in temperature-controlled logistics solutions, is seeking a dedicated and detail-oriented Operations Support professional to join our team in Hamilton, Ontario. This full-time, permanent position plays a crucial role in ensuring smooth and efficient operations within our facility, serving as the first point of contact for drivers and coordinating with various teams to provide exceptional customer service.
Operations Support Role Overview
As an Operations Support (OS) team member, you will be at the heart of our shipping and receiving operations. Your primary responsibility is to provide exceptional customer service to drivers arriving at our facility, ensuring a seamless experience from arrival to departure. This involves verifying paperwork, coordinating loading bay assignments, and liaising with customer service and warehouse teams to address any inquiries or issues.
The OS role requires strong communication, organizational, and problem-solving skills. You will be working in a fast-paced environment, managing multiple tasks and prioritizing workload to meet deadlines. Attention to detail and accuracy are essential to ensure that all documentation is correct and that shipments are processed efficiently.
A Day in the Life of an Operations Support Team Member
Your day begins by preparing the shipping/receiving office for the day's activities. You will review the appointment schedule and anticipate any potential challenges. As drivers arrive, you will greet them warmly and guide them through the sign-in process. You will carefully review their paperwork, ensuring that all necessary information is complete and accurate. This includes verifying temperature requirements, collecting regulatory documentation, and confirming estimated time of arrival (ETA) for any late appointments.
You will then coordinate with the warehouse team to assign drivers to the appropriate loading bay, optimizing efficiency and minimizing delays. Throughout the day, you will liaise with the customer service representative to address any customer requests or inquiries, such as shipment delays or same-day shipping requests. You will also audit bills for accuracy and resolve any discrepancies.
In addition to these routine tasks, you may be involved in supporting regulatory inspections, coordinating with the CFIA inspector as required. You may also work with the Inventory Control team to coordinate customer recall activities or other special requests.
Why Hamilton, Ontario?
Hamilton, Ontario, is a vibrant and growing city located in the Golden Horseshoe region of Southern Ontario. Known for its rich industrial heritage and stunning natural landscapes, Hamilton offers a unique blend of urban amenities and outdoor recreational opportunities. The city boasts a thriving arts and culture scene, diverse culinary experiences, and a welcoming community atmosphere.
Living and working in Hamilton provides access to a wide range of attractions, including the Royal Botanical Gardens, the Bruce Trail, and numerous waterfalls and conservation areas. The city is also conveniently located near major transportation hubs, making it easy to travel to other parts of Ontario and beyond.
Career Path at Lineage Logistics
Lineage Logistics is committed to providing employees with opportunities for growth and advancement. The Operations Support role is an excellent starting point for a career within our organization. With experience and dedication, you can advance to roles such as Customer Service Representative, Inventory Control Specialist, or Supervisor. We encourage our employees to take advantage of training and development programs to enhance their skills and knowledge.
We provide a clear career path for employees. Hard work is recognised with opportunities for promotion within the company.
Salary and Benefits
The estimated salary range for the Operations Support position in Hamilton, Ontario, is $48,000 to $58,000 per year. Actual compensation may vary depending on experience, skills, and qualifications.
Lineage Logistics offers a comprehensive benefits package to all full-time employees, including:
- Comprehensive health insurance (medical, dental, vision)
- Paid time off (PTO) and vacation days
- Paid holidays
- 401(k) retirement plan with company match
- Employee assistance program (EAP)
- Life insurance
- Disability insurance
- Opportunities for professional development and training
- Employee referral program
- Tuition reimbursement program
- Wellness programs
- Employee discounts on company products or services (if applicable)
Lineage Logistics Culture
At Lineage Logistics, we are committed to creating a positive and supportive work environment for all employees. We value teamwork, integrity, and a passion for customer service. Our culture is built on a foundation of safety, respect, and continuous improvement. We are dedicated to providing our employees with the resources and support they need to succeed.
We foster a culture of innovation, collaboration, and inclusivity. We believe that our employees are our greatest asset, and we are committed to investing in their growth and development.
How to Apply
If you are a motivated and customer-focused individual with a passion for logistics and transportation, we encourage you to apply for the Operations Support position at Lineage Logistics. To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!
Frequently Asked Questions (FAQs)
- What are the key responsibilities of an Operations Support team member?
Key responsibilities include greeting drivers, verifying paperwork, coordinating loading bay assignments, and liaising with customer service and warehouse teams.
- What qualifications are required for this role?
The position requires 0-2+ years of experience in a customer service role in logistics, transportation, or warehouse environment. A university degree or college diploma in a related field is an asset.
- What skills are important for success in this role?
Important skills include strong communication, organizational, and problem-solving skills. Attention to detail and accuracy are also essential.
- What is the work schedule for this position?
The work schedule is Monday to Friday, 2:00 PM to 10:00 PM.
- What is the salary range for this position?
The estimated salary range is $48,000 to $58,000 per year, depending on experience and qualifications.
- What benefits does Lineage Logistics offer?
Lineage Logistics offers a comprehensive benefits package, including health insurance, paid time off, retirement plan, and more.
- What is the career path for this role?
With experience and dedication, you can advance to roles such as Customer Service Representative, Inventory Control Specialist, or Supervisor.
- What is the company culture like at Lineage Logistics?
Lineage Logistics is committed to creating a positive and supportive work environment, with a focus on teamwork, integrity, and customer service.
- Is there room for growth within the company?
Yes, Lineage Logistics is committed to promoting from within and providing employees with opportunities for growth and advancement.
- How do I apply for this position?
Please submit your resume and cover letter through our online application portal.
Locations
- Hamilton, Ontario, Canada
Salary
52,800 - 63,800 CAD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Logistics Coordinationintermediate
- Transportation Managementintermediate
- Warehouse Operationsintermediate
- Shipping/Receivingintermediate
- Data Entryintermediate
- Inventory Controlintermediate
- Regulatory Complianceintermediate
- Microsoft Office Suiteintermediate
- Communication Skillsintermediate
- Problem Solvingintermediate
- Time Managementintermediate
- Attention to Detailintermediate
- Teamworkintermediate
- Prioritization Skillsintermediate
- Appointment Schedulingintermediate
- Documentation Managementintermediate
Required Qualifications
- 0-2+ years of experience in a customer service role in logistics, transportation, or warehouse environment. (experience)
- University degree, College diploma, training or post-secondary courses in Customer Service an asset. (experience)
- Post-secondary education in Business, Warehousing Transportation, Operations Management, or related field an asset. (experience)
- Demonstrates that external and internal customers are a high priority. (experience)
- Skilled at providing exceptional service over the phone and email. (experience)
- Identifies customer needs and expectations, and responds to them in a timely and effective manner. (experience)
- Anticipates and prevents delays or other challenges that can adversely affect the customer. (experience)
- Keeps customers informed about the status of pending actions and inquiries about customer satisfaction with products or services. (experience)
- Prioritizes work flow to ensure deadlines are met in a fast-paced environment. (experience)
- Adapts to shifting priorities. (experience)
- Detail-oriented with a high level of accuracy. (experience)
- Works effectively as part of a team. (experience)
- Proficient in Microsoft Office with an emphasis on Word, Excel and Outlook. (experience)
- Knowledge of warehousing solutions and transportation management systems (TMS) is an asset. (experience)
- Familiarity with regulatory inspections and documentation requirements is an asset. (experience)
- Ability to handle customer recall activities and other customer requests effectively. (experience)
Responsibilities
- Actively participate in promoting a culture where Health & Safety is the #1 priority.
- Greet customers (drivers) upon arrival at the facility, ensuring they receive an exceptional customer service experience.
- Collect and review paperwork for completion and accuracy, check temperature requirements, and collect/prepare regulatory documentation.
- Confirm ETAs for late appointments and update the system accordingly.
- Work with the Warehousing Solutions team to meet customer requirements in a timely manner.
- Prepare appropriate paperwork, communicate temperature requirements, and update the software system (TMW) regarding the arrival of drivers.
- Verify the accuracy of all paperwork, create labels, and ensure completion.
- Coordinate the assignment of customers to the appropriate loading bay to create efficiency for the warehouse team.
- Prevent outbound/inbound delays by effectively managing the flow of customers and shipments.
- Liaise with the Customer Service Representative regarding customer requests or inquiries (i.e., shipment delays, same-day shipments).
- Coordinate special, same-day shipping requests.
- Audit bills for accuracy and resolve any discrepancies.
- Provide support/assistance during regulatory inspections, coordinating with the CFIA inspector as required.
- Work with Inventory Control to coordinate customer recall activities and other customer requests.
- May be involved in the setup of items in the system under the direction of the supervisor or manager.
- Validate automatic charges in the system.
- Operate within the Code of Business Conduct, company policies and procedures, and all statutes and legislation governing the workplace.
Benefits
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (PTO) and vacation days
- general: Paid holidays
- general: 401(k) retirement plan with company match
- general: Employee assistance program (EAP)
- general: Life insurance
- general: Disability insurance
- general: Opportunities for professional development and training
- general: Employee referral program
- general: Tuition reimbursement program
- general: Wellness programs
- general: Employee discounts on company products or services (if applicable)
- general: Career advancement opportunities within the company
- general: Positive and supportive work environment
- general: Commitment to health and safety
- general: Employee recognition programs
Tags & Categories
Answer 10 quick questions to check your fit for Operations Support Careers at Lineage Logistics - Hamilton, Ontario | Apply Now! @ Lineage Logistics.
Related Books and Jobs