Dealership:

Keyes Service Center of Van Nuys

Call Center Representatives

Located at Keyes Lexus Van Nuys

Have you been searching for an EXCITING Career that offers professional fulfilment and GROWTH opportunities? If you’re ready to ignite your career, we have an opportunity for you in our Service BDC department.

Here's what we offer:

Base hourly rate+ performance bonuses + weekly/monthly spiffs- hourly rates will be discussed during the interview with the manager and dependent on candidate experience.

• Paid Training.
• Full-Time- 7am-4pm, 8am-5pm, 9am -6pm
• We have competitive benefits that include Medical, Dental, Vision, 401(k) & much more!
• The opportunity to work with passionate and successful team members in an exciting and fun atmosphere.

Why is this position open:

• Due to increased business, we continue to ramp up our Service BDC/Call Center personnel to help support over 12 local dealerships in the Van Nuys, Oxnard and DTLA markets…

Requirements:

We’re looking for individuals who love working with the public and can easily deliver an empathetic & compassionate approach. Candidates should possess strong written & verbal communication skills, love the thrill of being challenged to succeed, and enjoy working in a call center environment! This position requires individuals to be self-motivated, persistent, and able to perform at a fast pace. We do not cold call.

• Previous call center and/or customer service experience 1 year required! 
• Strong customer service skills
• Written skills must be at an EXPERT level.
• Proven ability to provide clients with a first call resolution.
• Bilingual English/Spanish/Armenian – PREFFERED

We offer the best-in-class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements

The Hourly Wage Range for this position is $17.87 - $22.00. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. And a variety of other benefits.