About Symetra Financial

Symetra Financial is a leading national financial services company dedicated to helping individuals and businesses achieve financial security and confidence in their future. Specializing in life insurance, retirement solutions, and comprehensive employee benefits, Symetra operates with core principles of value, transparency, and sustainability. The company designs products that stand the test of time, communicates openly with customers, and commits to community support, diversity, equity, and inclusion (DEI). With a focus on long-term disability (LTD) insurance and group benefits, Symetra empowers more people to access financial freedom through reliable protection and planning tools.

Role Overview

The LTD Claims Analyst - WBI role at Symetra Financial offers a dynamic opportunity to join a customer-focused team in the insurance sector. In this position, you will handle long-term disability claims with precision, collaborating across clinical, vocational, financial, and employer resources to deliver fair, timely decisions. This full-time role emphasizes empathy, accuracy, and compliance, supporting Symetra's mission in employee benefits administration. Ideal for experienced claims professionals passionate about helping people during challenging times, the position supports hybrid telecommuting for work-life balance.

Key Responsibilities

As an LTD Claims Analyst, your daily impact includes evaluating new and ongoing claims promptly, analyzing complex medical, vocational, and financial data against policy terms, and applying contract language to determine outcomes. You will document decisions thoroughly in claims systems, communicate effectively with stakeholders, and develop management plans for optimal resolutions. Additional duties involve identifying settlement opportunities, collaborating with actuaries, CPAs, and medical clinicians, and ensuring adherence to regulations like ERISA, HIPAA, and Fair Claim Settlement Practices Acts. Delivering compassionate, customer-first service while fostering a collaborative team environment is central to success.

Daily Claim Adjudication

Promptly review and decide on LTD claims using procedural guidelines and solid judgment.

Stakeholder Collaboration

Partner with internal experts and external parties to gather comprehensive data for informed decisions.

Compliance and Documentation

Maintain meticulous records and uphold all statutory and regulatory standards.

Qualifications & Requirements

Symetra seeks candidates with a High School Diploma (college degree preferred) and at least 3+ years of LTD claims experience. A strong foundation in disability claim processes, medical terminology, and legal/regulatory frameworks is essential. Preferred qualifications include experience with LTD claim settlements, proficiency in Fineos software, and pursuit of a NY Independent Adjuster license or designations like FLMI or CPDM. Successful applicants demonstrate proven analytical, negotiation, and conflict management skills, excellent written and verbal communication, attention to detail, and the ability to work independently or in teams. Proficiency in Microsoft Office Suite is required, paired with a commitment to compassionate service.

Benefits & Perks

Symetra prioritizes employee well-being with tailored benefits that enhance life at work and home. Enjoy flexible full-time or hybrid telecommuting arrangements, a 401(k) plan with immediate vesting and company matching up to 6%, generous paid time away including vacation, sick time, flex days, and ten paid holidays. Eligibility for an annual bonus program adds financial upside. Employees can double their community impact through company matching gifts. Compensation ranges from $54,600 to $91,000, reflecting Symetra's competitive stance in insurance and finance. Explore the full Symetra Benefits Overview for more details on this pro-employee environment.

Career Growth

Symetra fosters professional development in a supportive atmosphere ripe for advancement. Employees like Claims Team Lead Lilly H. and Claims Examiner Alicia L. highlight the company's value of individual voices, learning opportunities, and career-building potential. Whether deepening expertise in LTD claims, pursuing industry certifications, or transitioning into leadership, Symetra provides resources for growth within disability insurance, life insurance, retirement services, and employee benefits. The relaxed yet professional culture encourages innovation and inclusion, positioning you for long-term success.

Why Join Symetra

Joining Symetra means contributing to a company that genuinely cares about its people and customers. As one employee notes, "Symetra values my voice and allows meaningful customer interactions during tough times." Another praises the pro-employee culture, generous benefits, and growth opportunities. Symetra's commitment to DEI creates an inclusive space where diverse perspectives drive innovation. By focusing on life insurance, retirement planning, and employee benefits like LTD coverage, you help build financial resilience for communities nationwide. With hybrid flexibility and a sustainable business model, Symetra offers stability and purpose in the financial services industry.

Role FAQs

What experience is required for the LTD Claims Analyst role?

At least 3+ years of LTD claims experience is required, along with knowledge of disability processes and regulations.

Is this a remote or hybrid position?

Yes, flexible full-time or hybrid telecommuting arrangements are available.

What is the salary range?

The salary range is $54,600–$91,000, plus eligibility for an annual bonus program.

Does Symetra offer professional development?

Absolutely, with opportunities to learn, grow, and pursue certifications in a supportive environment.

How does Symetra support inclusion?

Symetra aspires to be the most inclusive insurance company, celebrating diverse experiences and removing barriers.

This role at Symetra Financial combines impactful work in long-term disability claims with premium benefits and career potential. Apply today to join a team dedicated to financial freedom and employee success. (Word count: 1,128)